Driveway - Online Convenience Delivered

If I could give jd power award amy . Omar would get it super work you two thank you . Omar would get it super work you two thank you . More

This has been like shopping with a romance scammer and like with the array of employees I’ve talk to and the car being dropped off on the side of the highway with no plates. It’s been a beautiful experien like with the array of employees I’ve talk to and the car being dropped off on the side of the highway with no plates. It’s been a beautiful experience. They started charging me on July 4 interest and we are up to $300 for a car. They got dropped off with no plates and illegals. They will not tell me where the registration is. They will play phone tag with me and they don’t get back to me. I got pushed into signing the delivery contract saying it would help my registration to get through faster now so I don’t know what I like. If I could just register the car myself, we have some kind of bill of sale but I have taken this to the attorney general and we’re gonna see how this is going to go with them. This company needs to knock this off. It is not right what they are doing. It is disgusting. I see you guys do respond to your comments here. Well I would love for you to respond me maybe bring me my plates for my Nissan leaf so if you could possibly do that I I do appreciate the random text messages from random people telling me like everything‘s gonna be OK. It does make me feel a little bit better, because I’m about to end up having to be in therapy over this , I am going into financial ruin. I have to rent a car. I have to keep insurance going for another car. I’ve had to borrow cars I had to take buses I had to take Uber‘s. I’ve had to take trains because of this car and I am like baffled. Oh, and I also love how many times you guys ran my credit report it was beautiful. They just kept pinging it. It’s been a wonderful experience beginning to end and Jeffrey delivery coordinator. Thank you your lovely everyone to drop the car off on the side of the highway appreciate you guys too and I’ve never seen anybody drop off a car with no plates on it in the United States in my life. 😂 I would never go through these people again I didn’t know like a three star review. I know that’s not stellar, but I thought you eventually got your plates or car but I have no titles. Yeah, I’d rather have a colonoscopy done without anesthesia than ever go through this company again. More

Slimy process, slimier people. I found a car I liked after a long time looking. Went through the process. They rated my loan terms over 90%+ likely to succeed. Nope. Lost points on I found a car I liked after a long time looking. Went through the process. They rated my loan terms over 90%+ likely to succeed. Nope. Lost points on my credit score, plus no car to show for it. Now, it's going to impact my ability to get good terms when I do buy a car, from an actual dealer. Don't even browse. They also lowballed my trade-in by about $2K. More

Unbelievably disorganized and frustrating to work with these people both in buying and selling A year or so ago I tried to purchase a vehicle that was listed and went through the financing application on these people both in buying and selling A year or so ago I tried to purchase a vehicle that was listed and went through the financing application online and after a short time later I was informed that the vehicle was no longer available! A few weeks later I received several mailings from different lenders saying I didn’t qualify because they couldn’t access credit bureau because I had frozen my credit report. Driveway notified me at the time and I promptly un froze the one they wanted and was told everything was now good. The problem was they ran my credit without having the vehicle to sell me! The vehicle was a pre sold order and should not have even been listed. This week I decided to give them another shot by selling my truck and ad before it turned into a cluster. An offer was made and I wanted to accept but had questions and used the chat function but the person couldn’t answer my questions so transferred me and before I could continue I got a phone call and the person started off wanting to answer questions about the Ford Maverick I was interested in. That was the vehicle I tried to buy a year ago!! xxx? I decided to go ahead and accept the offer to purchase my truck via the website but the button to click on to continue would not do anything so contacted them via email to explain the issue and that I wanted to go forward with the deal. I haven’t heard back from them so I gave up and sold it to CarMax for the same money. Very straightforward start to finish. Save your time and stress and do business with anyone but Driveway! More

Honest and straight forward dealings with these people. I'm very happy I learned about them and I highly recommend you give to a try at buying your vehicle. I was impressed with how easy it was doing bus I'm very happy I learned about them and I highly recommend you give to a try at buying your vehicle. I was impressed with how easy it was doing business with them and how polite and quick to communicate each representative was when trying to get the deal completed quickly and easily. More

Do not purchase a car from this business! I bought my car in April and I received temporary tags until the end of June. I've followed up every two weeks for my permanent registration and plat I bought my car in April and I received temporary tags until the end of June. I've followed up every two weeks for my permanent registration and plates and no response! I cannot legally drive a car I paid for, and paid registration fees for, just because they cannot process, nor provide me an update, on my registration details. It's the holiday weekend and I can't leave my house because this company had 2.5 months to process my registration and failed to due so. The Driveway name must indicate what your car will be doing... Being, stuck in the driveway with no way to drive it! I read the reviews about registration and before purchasing I was assured up and down it wouldn't be an issue since it was an intrastate purchase (bought in the same state as the dealer selling it). This is not true and I was lied to, just to close the deal. Once I paid my funds all the good customer service stopped and it's way longer than my 7 day trial period or I would have returned the car. I was told this would be taken care of and no one is getting back to me with any updates. Please, please don't purchase a car through this dealer! Learn from my mistake. *I've been in contact with my care person every week. Contacting them is not working and as their sister company aId appreciate if you can have THEM reach out to ME. I've been calling and messaging them with no resolution. Update on 7/21/23-I still haven't received plates or my title, or my registration. The DMV said "what shady dealership didn't issue you your plates yet?". I ended up getting an exception/help from a generous DMV employee who reissued my plates. So I paid this company registration fees and I had to register it myself! I asked for a refund on at least the processing fees but no one will respond! I don't know what to do. Also they took so long 2024 registration is due and the DMV didn't want me to get a late fee since it wasn't my fault I hadn't received anything yet. STILL waiting on a title for a car I bought 3 months ago! Please don't buy from this terrible company! More

Woefully incompetent or grossly negligent. If you like myself, are one of the many unlucky customers whom purchase a vehicle through Driveway/Lithia Motors Inc but are still waiting for wee If you like myself, are one of the many unlucky customers whom purchase a vehicle through Driveway/Lithia Motors Inc but are still waiting for weeks or months for them to send the registration paperwork this review is for you. There any hundreds of consumers in the same position. 1. Driveway is collecting YOUR money upfront for the registration and title fees. In return they are either unwilling or unable to complete registration in a timely manner. Therefore negligently holding your money for services they are not obtaining for you. 2. If your vehicle has been delivered and it has been more than two weeks post delivery ask one time for proof from Driveway (This is UPS or Fed Ex Tracking Number) that your title/fees/registration paperwork have been sent to your DMV. Do this on the phone and in writing. Once. When you do not receive this information from them any future attempts at contacting Driveway or Lithia motors will be futile. Truly. Don't bother wasting your time and energy. 2. Send a letter to Driveway/Lithia Motors and the Dealer whom sold you car that they have not provided the plates and registration and you intend to take further action if not resolved immediately. 3. When it does not get resolved, do the research to file a complaint with both your state and the state the dealership is located. Each state has specific entities that govern Car Dealers. It might be a DMV Division, The Attorney Generals Office etc. 4. File a claim if possible against the surety bond of the dealership. 5. Tell a friend, neighbor, coworker, post to social media. Lithia Motors, INC. is not going to address the serious issues with it's business practice without an impact to it's sales. Christy More

Horrible horrible experience. I “secured” a car for $500 then heard NOTHING, not a thing. They finally called me 10 days later when I was car shopping and only because I had told I “secured” a car for $500 then heard NOTHING, not a thing. They finally called me 10 days later when I was car shopping and only because I had told them to cancel the order. Never saw a piece of paperwork, but yet can go to a local dealership and get the whole thing done in a couple hours. Had to dispute the charge on my credit card. Based out of Medford/Methford Oregon. Be warned. More

After a horrible experience with Vroom After a horrible experience with Vroom, we were reluctant to buy a vehicle online ever again, but Driveway was absolutely amazing! Starting with the incredible Ms. W experience with Vroom, we were reluctant to buy a vehicle online ever again, but Driveway was absolutely amazing! Starting with the incredible Ms. Williams! She was more than terrific and helped us every step of the way! She was patient and thoughtful, despite all of our questions and hesitancy… Thank you, Ms. Williams, you deserve a raise and made our purchase a reality! Alex in Finance continued to keep the great experience going! She answered all of our questions and concerns with patients and professionalism. Here communication was second to none! Patricia in Transportation was equally as amazing, coordinating the delivery of our car and communicated the status of our delivery each step of the way… in our experience with others, this is not typical, so again we are grateful! Linda in Customer Service was amazing as well, making sure the experience was way beyond our expectations! The Driveway Team has restored our trust in the ability to make a big purchase online. Where other companies have disappointed us, Driveway went above and beyond! We can not thank the team enough, and could not more enthusiastically endorse them! Thanks a million, Driveway Team! You’ll be hearing from again for our next car purchase! More

Great communication throughout the process. The various representatives during each stage were very responsive. I liked that most of the interactions were quick text messages instead of phone c The various representatives during each stage were very responsive. I liked that most of the interactions were quick text messages instead of phone calls and emails. More