Driveway - Online Convenience Delivered

This company has horrible customer service and very unprofessional. A week ago I started a process to buy a car through them with one of their representative “Shaunta”. She took a down payment from me unprofessional. A week ago I started a process to buy a car through them with one of their representative “Shaunta”. She took a down payment from me to hold the car I wanted while they processed the paperwork. She asked for my driver license, social security and even did the loan through them which I was approved for. After all that I never heard again from her. I contacted her two days later to find out when they will send paperwork I was supposed to sign but I didn’t hear from her until yesterday letting me know that the car has been sold to someone else because apparently there wasn’t a hold on the car by dealership even though they have already taken money out of my account. I requested a refund of my money immediately but I’m still waiting for my money. It’s quite upsetting how unprofessional and unreliable this company is. 👎🏻 More

I got charged 500 for deposit on 2022 f150 lightning in June 6th and I paid, the deal fell through as no finance available, I was expecting to get refunded and it's almost a month now with no refund. My June 6th and I paid, the deal fell through as no finance available, I was expecting to get refunded and it's almost a month now with no refund. My name Sal Cox Payment date June 6th Person who sent me payment invitation Orlando McConnell Driveway Bill Payment Center Phone: 888-378-3929 More

This company is awesome. I have been dreading selling my car and had even started the process with another online company and it just didn't feel right. From the beginning I have been dreading selling my car and had even started the process with another online company and it just didn't feel right. From the beginning to the end Driveway made me comfortable and that I was being treated as a valued customer. All there software and technology to complete the process worked and even got me more money when I sent my pictures through the easy to use app. The offer was more than any dealer or other company offered as well. They were able to answer all my questions...actually stayed in communication during the entire process and it went smooth smooth smooth. They took care of everything to pay off my loan balance and when they left came to pick up my car the remaining balance was in my account within minutes. Keep up the great work and will be using you guys again. For sure. More

My experience was top notch 100%. I never thought I'd buy a car without putting my hands on it 1st but with the variety of high quality cars and prices lower than the other on line ca I never thought I'd buy a car without putting my hands on it 1st but with the variety of high quality cars and prices lower than the other on line car companies that deliver to your home these guys can't be beat From erka to Patrick to Jeffery to nasier down to the delivery guy Each professional and friendly in each step you were assigned a professional to get you thru each step of the process.i had my car in 10 days from the time I picked my sweet ride Also got the best finance rate compare to the other sites. So I personally would like to thank driveway for everything Steve g More

Please stay away form this company although the price is reasonable their practices are shady and you will not be pleased. Do not buy this company is new and I wouold not recommend. they do no show the ma reasonable their practices are shady and you will not be pleased. Do not buy this company is new and I wouold not recommend. they do no show the major cosmetic damages you will have to see it once the car arrive then you have to pay the shipping fee and turn around send the car back on your cost... I hate this company... The person who delivered my car could not speak English we had to use google translator.. sales manager are crappy they don't call back once the deal is made salesman will not call to check up on you ... .DO NOT BUY I AM TELLING YOU>>> More

Driveway bought my car. They gave me a fair price and they made it very easy. They gave me a fair price and they made it very easy. More

At first I was hesitant to buy a car online, but so glad I did. We wanted a plug-in hybrid Escape, but could not find one locally. Using Driveway we got a 2022 phev for not much more than a 2020 hev at the I did. We wanted a plug-in hybrid Escape, but could not find one locally. Using Driveway we got a 2022 phev for not much more than a 2020 hev at the local dealership! Also, our agent Nathan made it so easy - no pressure, no haggling! Delivery was fast and permanent plates arrived shortly thereafter. Love the car, great experience with Driveway.com. More

Bought Car 6 weeks ago on Driveway. com. Drove it for 3 weeks on temp tags. Temp tags expired, can no longer drive vehicle, called Driveway every day starting 2 days before tags expired. com. Drove it for 3 weeks on temp tags. Temp tags expired, can no longer drive vehicle, called Driveway every day starting 2 days before tags expired. They still have not figured out anything. The prices are lower on their vehicles but the time and aggravation negate any savings. figured I would write review so others would avoid the same pitfall. I had read other reviews with the same issue but took my chances because the price was lower, so stupid me. Very strange how all reviews on their website are five stars and reviews on all other sites are 80% lower than 3 stars could not find anyway to leave review on Drivway.com, go figure. Good luck if you decide to roll the Dice on Driveway. Driveway.com is an arm of Lithia Motors so beware. *UPDATE* Purchased Car on 5/23/23 today is 7/15/23 still No Tags or Title not able to drive vehicle. *UPDATE* 8/4/23 Finally received Tags. More

Fast , accurate and stay in touch and keep you updated with all information. Driver was very nice. with all information. Driver was very nice. More

Nightmare of a car purchase. Received no temp tags, leaving me unable to drive for several weeks. Car came with significant undescribed damage that nobody would take action on or Received no temp tags, leaving me unable to drive for several weeks. Car came with significant undescribed damage that nobody would take action on or assist with fixing. Literal spray paint from Walmart was used on this "repair". PLEASE spend your money elsewhere - you're not going to have a good time. More