Driveway - Online Convenience Delivered

Bought a car for my 16 year old daughter. The car buying process and value were great. The registration process had been terrible. Driveway's vendor didn't bother to send my title application The car buying process and value were great. The registration process had been terrible. Driveway's vendor didn't bother to send my title application to the DMV until the day after my 30 tag expired. Since they sent the paperwork directly to the county and refused to send it to me, the DMV won't talk to me and will only deal with Driveway's vendor. I'm now 3 weeks past the expiration of my temp tag and so don't have my registration. The vendor's solution was just drive it and if I get pulled over just explain the situation and the police will "likely" let me go. Obviously, I'm not putting my 16 year old daughter in that situation, so the car sits. I've reached out to Driveway directly and they will not respond to my emails. I should have listened to the many, many negative reviews I read about their registration process. Never again. More

Purchased a Honda passport from them a few weeks ago. Car is great, but I am having issues with the registration. They provided a 30 day temp tag which expires today. Contacted them about getting a new o Car is great, but I am having issues with the registration. They provided a 30 day temp tag which expires today. Contacted them about getting a new one but they are unable to issue another. They did not submit the paperwork for registration until September 1st, about 2 weeks after I received the car. They say to expect a 3-4 week wait time from the date the paperwork was submitted, so I will be without a car for 1-2 weeks. Customer service did not have any options besides waiting for the registration to come in. Feel like they need to submit the paperwork as soon as you receive the car so this issue does not occur. It’s not acceptable to have a new car I am unable to drive. More

I found a good deal on Driveway and rapidly contacted them thru office phone to process the purchase. I did everything they requested for the purchase: created account, gave them all my identity, verifie them thru office phone to process the purchase. I did everything they requested for the purchase: created account, gave them all my identity, verified and uploaded document, applied for financing and got a payment plan, deposited money ($500)... EVERYTHING! I just waited for the delivery of the NEW car, it's 37k dollars. what you can guess, then? The next day, the dumbest female secretary informed me that the car was SOLD to someone else, nothing to explained! They even didn't want to TALK to me when I called back and asked for reasons. Just simply like that! My credit score was checked 2 times, by this xx company and by Toyota, so it went bad after that. I also spent 3-4 days to search and compare and contact many places to filter down this "good deal". All turned into TRASH because they didn't work honestly with me. I thought they found another better buyer and dumped me out. You know, I still had the Vin and 2 months later I checked on it on Bumper, and found out that the car was sold much later than the date I purchased it on this dishonest Driveway. So my theory was right, they sold me out! All I can say for this messy business is: KEEP AWAY from them or ready to SUE them. If you have too much time in your hand, or nothing to do, go mess with those people! I won't ever! Read around, you'll find out what I meant. More

I bought a $33,000 truck from Jeep Only Las Vegas through Driveway.com. The vehicle arrived with ABS fault lights on, and error messages saying service brake system, service trailer brake system, and service Driveway.com. The vehicle arrived with ABS fault lights on, and error messages saying service brake system, service trailer brake system, and service park sense system. Also, the front right wheel well liner was shredded and rubbing on the tire. They're not supposed to deliver with servicelights on. Apparently, the delivery driver could not hear this on his 2 hour drive, but I did as soon as I drove a mile from my house. But he also looked at the dash with an obvious error message and wrote NO service lights on the delivery report. I reached out to Jeep Only about the issue, but the response I got was to contact Driveway because "they're their own entity" which I interpreted as, "not our problem anymore." So I purchased a $33,000 CERTIFIED PRE-OWNED, from a dealership that arrived with electronic issues and they quickly pass the buck to Driveway. The paperwork was signed by the dealership and my down payment check was made out to Jeep Only, so one would assume they would want to rectify the problem. I contacted Driveway immediately, and was told customer service department would handle it and contact me ASAP. The delivery company acknowledged their driver made an error, but no other response. Now on day 4 I still have not been contacted by Driveway, the dealership, not the transportation company. Terrible buying experience! Also, it won't shift into 4WD because of the ABS error, AND, the transmission is leaking...on a supposed "CPO." I've submitted a complaint to the BBB in hopes to get help in resolving this issue because I don't know what to do because I don't feel the vehicle is safe to drive. More

Driveway is useless! Trust me, you do not want to deal with them. Worst company with lackluster service. They make you jump through many unnecessary hoops which takes tim Trust me, you do not want to deal with them. Worst company with lackluster service. They make you jump through many unnecessary hoops which takes time and all but guarantees the vehicle you want gets sold to someone else. Very disorganized and unprofessional. After leaving a deposit and providing them will all the info they required, they came back to me a day later to tell me someone “just” walked into the dealer and purchased the vehicle I had the deposit on! A miscommunication with the dealership is what they said. A complete waste of time and what’s worse is when I expressed my displeasure, they ghosted me. Not a single person reached back out to see if they can make it right. It took DAYS of consistent pestering just to get someone to refund my deposit! They simply don’t care. They rely on gullible and uninformed people to make money. Never had such a bad experience with a company like this before. Try Carvana or CarMax instead, as it doesn’t get much worse than this. More

Horrible. They are useless. They are trying to be like Carmax but lack the infrastructure or organization to do so. Rather, you can get financing and put a They are useless. They are trying to be like Carmax but lack the infrastructure or organization to do so. Rather, you can get financing and put a deposit on a car and they will sell it out from under you. More

I started looking for a used hybrid on Friday 8/11/23. I ran across driveway.com and quickly found a vehicle I liked. I sent in my order for the car. Joseph contacted me right away and we started the proc I ran across driveway.com and quickly found a vehicle I liked. I sent in my order for the car. Joseph contacted me right away and we started the process. I let Joseph know I was needing to get in a vehicle ASAP. The first car I wanted was coming from California and Joseph was proactive on letting me know that vehicles coming from California do not come with temporary tags or plates, so I could possibly wait up to 30 days before I could drive my car. I quickly found another vehicle, which happened to be local, so there was no shipping charges. I had my own financing through Navy Federal, so all I had to do was pay a refundable $500 deposit and show proof of insurance. This is where I started to encounter poor customer service. The communication was superb up until I secured the deal. I noticed the vehicle was still showing available online, so I asked Joseph why it didn’t show as pending like the first vehicle I was going to get. My intuition started getting a bad feeling so I looked up reviews. I saw several reviews from people saying they started the process only to find out the vehicle they wanted was sold. He responded the next day and told me not to worry that I was the first person to get to this car and it was reserved for me. I asked him how long before it could be delivered. I didn’t get an answer, so I decided to call the dealership myself. The dealership informed me they had just received the car the day before I ordered it, and it could take up to two weeks depending on what needed to be done on the car. I text Joseph and told him I wasn’t aware that it would be up to two weeks before I could get the car. He told me he was not aware, which was a lie because the dealership told me he was very much aware. I secured the deal on a Friday and the service tech that was going to be getting my vehicle ready, does not work on weekends. I called the dealership on Monday and the service guy left at 4 PM, but he had not had a chance to look at my vehicle to see when I could possibly get it. I reached out to Joseph and told him I wanted to find another vehicle that is ready to be shipped and sent him to other vehicles that I was interested in. I didn’t get a response until almost 24 hours later. He said he sent a message to both dealerships and would get back with me. I decided to contact both of the dealership myself. I found out one of them was already sold, and the other was available and ready to be shipped. At this point, I was very frustrated with Joseph and the entire process. I didn’t feel comfortable going forward with a new vehicle or the vehicle that I had already ordered. I asked Joseph to cancel the order and he tried talking me into finding another vehicle. I ended up calling customer service and canceling the sale on Wednesday afternoon. About 30 minutes after I canceled the sale, the service guy called me and told me my vehicle would really be ready no later than Saturday. I contacted a sales rep at the dealership and am now purchasing directly through the dealership. I wasn’t happy with the way Joseph handled this. I think it worked out exactly how it should have, because there’s no telling how long I would’ve had to wait for my plates to come in. I am purchasing this vehicle so I can start driving Uber, which I cannot do until I have permanent plates. The number one complaint I see is people waiting months for their plates. More

If I could give jd power award amy . Omar would get it super work you two thank you . Omar would get it super work you two thank you . More

Slimy process, slimier people. I found a car I liked after a long time looking. Went through the process. They rated my loan terms over 90%+ likely to succeed. Nope. Lost points on I found a car I liked after a long time looking. Went through the process. They rated my loan terms over 90%+ likely to succeed. Nope. Lost points on my credit score, plus no car to show for it. Now, it's going to impact my ability to get good terms when I do buy a car, from an actual dealer. Don't even browse. They also lowballed my trade-in by about $2K. More

This has been like shopping with a romance scammer and like with the array of employees I’ve talk to and the car being dropped off on the side of the highway with no plates. It’s been a beautiful experien like with the array of employees I’ve talk to and the car being dropped off on the side of the highway with no plates. It’s been a beautiful experience. They started charging me on July 4 interest and we are up to $300 for a car. They got dropped off with no plates and illegals. They will not tell me where the registration is. They will play phone tag with me and they don’t get back to me. I got pushed into signing the delivery contract saying it would help my registration to get through faster now so I don’t know what I like. If I could just register the car myself, we have some kind of bill of sale but I have taken this to the attorney general and we’re gonna see how this is going to go with them. This company needs to knock this off. It is not right what they are doing. It is disgusting. I see you guys do respond to your comments here. Well I would love for you to respond me maybe bring me my plates for my Nissan leaf so if you could possibly do that I I do appreciate the random text messages from random people telling me like everything‘s gonna be OK. It does make me feel a little bit better, because I’m about to end up having to be in therapy over this , I am going into financial ruin. I have to rent a car. I have to keep insurance going for another car. I’ve had to borrow cars I had to take buses I had to take Uber‘s. I’ve had to take trains because of this car and I am like baffled. Oh, and I also love how many times you guys ran my credit report it was beautiful. They just kept pinging it. It’s been a wonderful experience beginning to end and Jeffrey delivery coordinator. Thank you your lovely everyone to drop the car off on the side of the highway appreciate you guys too and I’ve never seen anybody drop off a car with no plates on it in the United States in my life. 😂 I would never go through these people again I didn’t know like a three star review. I know that’s not stellar, but I thought you eventually got your plates or car but I have no titles. Yeah, I’d rather have a colonoscopy done without anesthesia than ever go through this company again. More