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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,330 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,330 reviews

September 21, 2023

Bought a car for my 16 year old daughter. The car buying process and value were great. The registration process had been terrible. Driveway's vendor didn't bother to send my title application More

by AndyC
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Don't have any names
Sep 21, 2023 -

Driveway - Online Convenience Delivered responded

Hello Andy, We would be happy to support escalation of this communication to all necessary team members by attaching it to the designated order. Please edit your username to disclose the full first and last name as listed on the transaction paperwork or email customercare@driveway.com with the following purchaser details: an order or vehicle VIN number, full first and last name, and a primary phone number. It would be helpful to include a screenshot of this review for team reference or mention this review platform with the message draft. Thank you!

Sep 21, 2023 -

AndyC responded

Email has been sent. Too bad it takes me leaving a negative review to get a response.

Sep 21, 2023 -

Driveway - Online Convenience Delivered responded

The email message was received and has been attached to the transaction for team reference, thank you! A copy of the DMV documents is in your possession to keep in the vehicle until processing for the registration and license plates are completed. We understand your frustration as your customer journey from our dealership in Kansas to Wisconsin nears the finish line. Please be assured that our DMV team is aligned actively working to ensure this issue is resolved.

September 14, 2023

Purchased a Honda passport from them a few weeks ago. Car is great, but I am having issues with the registration. They provided a 30 day temp tag which expires today. Contacted them about getting a new o More

by Chris O.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Patrick
Sep 14, 2023 -

Driveway - Online Convenience Delivered responded

Hi Chris, Thank you for bringing your registration concern to our attention. We will be attaching this feedback to your designated case for reference of the assigned DMV specialist working to monitor progress and ensure completion of paperwork.

Sep 15, 2023 -

Chris O. responded

Thank you, Driveway was able to ship out my plates and should arrive tomorrow. Luckily I will only be without a car for a day now.

Sep 15, 2023 -

Driveway - Online Convenience Delivered responded

Fantastic update, Chris! We appreciate the follow up that your concern was resolved.

September 03, 2023

I found a good deal on Driveway and rapidly contacted them thru office phone to process the purchase. I did everything they requested for the purchase: created account, gave them all my identity, verifie More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Claudia
Sep 05, 2023 -

Driveway - Online Convenience Delivered responded

Hello Tim, It is unfortunate to know that your purchase experience was soured due to vehicle availability. With an alternate vehicle not selected as you had completed all necessary steps to buy, we would like to have our team revisit your order ensuring any outstanding obligations are resolved. Please edit your username to reflect a full moniker as our purchaser whether its yourself or another individual. Another option is to attach a screenshot of this review to an email addressed to customercare@driveway.com for reference including the following necessary details that will enable upload to its designated case: an order or vehicle VIN number, full first and last name, primary phone number, and email address.

Sep 05, 2023 -

Tim responded

It sounded like you were a liar! Before I could go thru a purchase process on your site, the vehicle SHOULD BE AVAILABLE there for sale, How can you come back now and say “due to availability”. Sounded like your website was just a JOKE!

August 28, 2023

I bought a $33,000 truck from Jeep Only Las Vegas through Driveway.com. The vehicle arrived with ABS fault lights on, and error messages saying service brake system, service trailer brake system, and service More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar
Aug 28, 2023 -

Driveway - Online Convenience Delivered responded

Hi Daniel, Thank you for sharing this feedback in order for escalation to our customer satisfaction team to take place. We apologize that mechanical concerns observed with the RAM 1500 purchased prevent you from fully enjoying it. Please be assured that an agent on our side will conduct further review in regard to every concern and present all available options for resolution.

August 23, 2023

Driveway is useless! Trust me, you do not want to deal with them. Worst company with lackluster service. They make you jump through many unnecessary hoops which takes tim More

by demen755
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe McCall
Aug 23, 2023 -

Driveway - Online Convenience Delivered responded

Hello, We understand your frustration as it is unfortunate that the vehicle you had selected became unavailable. In that instance, expert Driveway Care Center agents are happy to assist you in finding other similar vehicles to meet your needs since you have already completed all the necessary steps as a buyer. Although we strive to keep our inventory up to date, this service operates on a first-come, first-served basis as the vehicles come directly from our Lithia Motors dealership locations. Availability of any particular vehicle is not guaranteed until a purchase is finalized. All of this information is publicly disclosed on our website regarding the browsing/buying process and how it works. Our sincere apology for communication playing a significant role in the dissatisfaction encountered with your customer journey. Please provide the complete contact or vehicle information of our purchaser whether its yourself or another individual. The goal is to ensure that this sentiment is promptly communicated so it would be helpful to know the order or vehicle VIN number, a full first and last name, primary phone number, and email address.It can be sent to customercare@driveway.com with a screenshot of this review attached for team reference. Thank you in advance!

August 19, 2023

Horrible. They are useless. They are trying to be like Carmax but lack the infrastructure or organization to do so. Rather, you can get financing and put a More

by smitts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 21, 2023 -

Driveway - Online Convenience Delivered responded

Thank you for bringing this concern to our attention for review with all assigned team members. We understand your frustration as it is unfortunate that the vehicle you had selected became unavailable. In that instance, expert Driveway Care Center agents are happy to assist you in finding other similar vehicles to meet your needs since you have already completed all the necessary steps as a buyer. Although we strive to keep our inventory up to date, this service operates on a first-come, first-served basis as the vehicles come directly from our Lithia Motors dealership locations. Availability of any particular vehicle is not guaranteed until a purchase is finalized. All of this information is publicly disclosed on our website regarding the browsing/buying process and how it works. If you decide not to select another vehicle option, your deposit will be fully refunded. Please email customercare@driveway.com with complete purchaser details whether its yourself or another individual: your order or vehicle VIN number, full first and last name, and primary phone number.

August 18, 2023

I started looking for a used hybrid on Friday 8/11/23. I ran across driveway.com and quickly found a vehicle I liked. I sent in my order for the car. Joseph contacted me right away and we started the proc More

by smathis5683
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joseph
Aug 18, 2023 -

Driveway - Online Convenience Delivered responded

Hi Stephanie and Angel, With your vehicle search being urgent, we apologize that you encountered some customer service and communication issues along your shopper's journey. It pleases us to know that you were able to pivot transacting directly with our selling store as the better option for your needs. Thank you for your feedback, it will be attached to the designated case for team awareness as clarification to our process in general is necessary here.

August 16, 2023

If I could give jd power award amy . Omar would get it super work you two thank you . More

by Williamarvin77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Omar Jacob and jeffery
Aug 16, 2023 -

Driveway - Online Convenience Delivered responded

Congratulations on the purchase of your Chevrolet Camaro, William! All feedback received helps us improve and actively serve our customers better. We appreciate your patience noting all expectations have earned us total satisfaction.

Aug 16, 2023 -

Driveway - Online Convenience Delivered responded

Congratulations on the purchase of your Chevrolet Camaro, William! All feedback received helps us improve and actively serve our customers better. We appreciate your patience noting all expectations have earned us total satisfaction.

August 14, 2023

Slimy process, slimier people. I found a car I liked after a long time looking. Went through the process. They rated my loan terms over 90%+ likely to succeed. Nope. Lost points on More

by parrottjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chat bot - Tannon
Aug 14, 2023 -

Driveway - Online Convenience Delivered responded

Hi James, We regret to know that your quest to find and purchase a vehicle with us has prompted dissatisfaction. Your feedback has been attached to its designated case for team awareness. Please be assured that our team will revisit the order submission actively reviewing all concerns in order to provide assistance and clarification to the financing phase causing friction.

August 14, 2023

This has been like shopping with a romance scammer and like with the array of employees I’ve talk to and the car being dropped off on the side of the highway with no plates. It’s been a beautiful experien More

by zorrbabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffrey, Joan amber
Aug 14, 2023 -

zorrbabe responded

Well, I hope that I hear from you guys! I like all your employees and all that it’s not like I don’t like you guys, but this is crazy!

Aug 14, 2023 -

Driveway - Online Convenience Delivered responded

Hi Bridget, We appreciate the spirited take and colorful narration of your customer journey and are here to support communication efforts. The inventory of your Nissan Leaf was pulled from our selling store in New Jersey and delays were encountered due to paperwork correction taking place. Your emphasized registration concern is being resolved by our assigned DMV team members. We have attached this feedback to your case for their sole awareness. It is our hope to improve your experience and ensure that you will understand what to expect with the course of action taken.

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