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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,330 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,330 reviews

June 28, 2023

In the early stages of purchasing a used vehicle from Driveway, I was very impressed with the responses I got from sales personnel. Everyone I spoke with was very professional and processed the sale of t More

by chasjohn725
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Madison, Clara,Lidia, Octavia
Jun 29, 2023 -

Driveway - Online Convenience Delivered responded

Hi Charles, We understand and acknowledge the pain points that contributed to the significant hit in satisfaction with your customer journey. Please be assured that this entire feedback has been attached to its designated case for the awareness of all assigned team members. As we train and strive to uphold excellence and quality standards when serving drivers and their automotive needs, it is unfortunate that expectations were not met. Our genuine apology for the issues encountered leading to your final decision.

June 26, 2023

The process was seamless from start to finish. Buying a car out of State has never been easier. I highly recommend this company. More

by drcooke7
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Dungan
Jun 26, 2023 -

Driveway - Online Convenience Delivered responded

Hi Dale, It was our pleasure to be a trusted shopping partner in completing the purchase and online order of your vehicle from California to Arizona. Thank you for taking the time to share feedback with us!

June 25, 2023

Was a great experience sold them a truck they came and picked it up and the funds was in my bank before they left the drive way More

by mylilsun
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jada
Jun 26, 2023 -

Driveway - Online Convenience Delivered responded

Hi Margaret, We were happy to partner with you in completing the task of selling your Chevrolet Colorado LT Crew Cab. Thank you for reflecting on your successful seller's journey and recommending our service with 5-stars!

June 24, 2023

Would give zero stars if I could. All they did was run a hard credit check and go MIA on a pending sale I had. I tried to reach them numerous times and uploaded documents to essential More

by NN
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jonathan, Nolan
Jun 26, 2023 -

Driveway - Online Convenience Delivered responded

Hi Kimberly, We apologize if you missed your agent Nolan's texts and emails for awareness about his out of office days. He has since reached out upon returning with a phone call as well ready to answer your lease trade-in and financing questions. In regard to the credit inquiry, bureaus count most scores with multiple inquiries in a short period as only one inquiry. They will list out all of the inquiries on your file for two years, for record-keeping, but generally, the impact on your score behaves as one credit inquiry. This feedback has been attached to your designated case alerting all assigned team members.

Jun 26, 2023 -

NN responded

Nothing was missed when nothing was sent out. I apologize that you can’t take accountability for your company.

June 22, 2023

I truly wish I could give zero stars or negative. This experience was the worst customer service I have ever had in my entire life. I had issues every single step of the way. From lack of communicati More

by emsnodgrass3
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Shadeisha, Sarah, Amey, Erin
Jun 22, 2023 -

Driveway - Online Convenience Delivered responded

Hi Elizabeth, We sincerely apologize for your frustration in striving to be a trusted partner for the automotive needs of daily drivers who come across our service. Although such expectations fell short, please be assured that your insight into all pain points encountered during the customer journey will surely be revisited. This feedback in its entirety has been attached to your designated case for team awareness and full visibility.

Jun 22, 2023 -

Driveway - Online Convenience Delivered responded

Hi Elizabeth, We sincerely apologize for your frustration in striving to be a trusted partner for the automotive needs of daily drivers who come across our service. Although such expectations fell short, please be assured that your insight into all pain points encountered during the customer journey will surely be revisited and resolved. This feedback in its entirety has been attached to your designated case for team awareness and full visibility.

June 22, 2023

Please have my 2024 fastback gt delivered to 141 shale ln black with chrome 20 thank u and it's got to be mean More

by bonneybill90
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
William bonney
Jun 22, 2023 -

Driveway - Online Convenience Delivered responded

Hi William, We are attaching this inquiry to your customer case for further team review and assistance.

June 21, 2023

I love the idea of buying a car online and skipping the dealership. It was fairly easy initially to get the process started. I was happy with the price I saw and it was what I payed minus the shipping. Lik More

by Nextacy
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lidia Martinez , Christina Mogford
Jun 21, 2023 -

Driveway - Online Convenience Delivered responded

Hi Gavin, Thank you for taking the time to share your customer journey in detail. We appreciate your patience and understanding as our team worked to complete every phase transporting your Volvo from California to New York.

Jun 21, 2023 -

Driveway - Online Convenience Delivered responded

Hi Gavin, Thank you for taking the time to share your customer journey in detail. We appreciate your patience and understanding as our team worked to complete every phase transporting your Volvo from California to New York. Safe travels!

June 17, 2023

I was dealing with these racist, disrespectful and very measurable people. Me and my wife both US citizens, these xx guys told me that you have fraud indicators with your bureau and documentations and they More

by Elshan Karimov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Travis
Jun 19, 2023 -

Driveway - Online Convenience Delivered responded

Hello Elshan, We appreciate the inquiry to assist with your vehicle shopping needs and apologize for the poor level of satisfaction you have encountered that goes against our quality standards of customer focused care. This feedback has been attached to your case for the awareness of all necessary team members. Please be advised that our agent Eli has followed up via phone to revisit your experience in further detail.

June 16, 2023

Man where do i even begin, driveway should be you very last resort when it comes to online car buying my paperwork and deposit was sent and confirmed on may 25, 2023 it is currently June 16 and i still ha More

by Jg1836
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrece
Jun 16, 2023 -

Driveway - Online Convenience Delivered responded

Hi Cydney, We understand and apologize for your frustration. Our hope is to improve the level of satisfaction with your customer journey moving forward with further assistance and resolution efforts. Our dispatch coordinator Patrece and necessary team members have been urgently alerted to provide a status update and attention to all stated concerns.

June 12, 2023

Sarah and Eli made the buying experience great! The vehicle arrived with a minor cosmetic defect that they took care of promptly. I read a lot of reviews regarding plates, and while I did have issu More

by Maddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah, Eli
Jun 12, 2023 -

Driveway - Online Convenience Delivered responded

Hi Madison, Thank you for taking the time to share your satisfaction with Sarah and Eli working to resolve all previous concerns. Safe travels!

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