Driveway - Online Convenience Delivered

Claim in house financing, it's not. Still like any other dealer. It's more of a service provider you're not buying from them. Still like any other dealer. It's more of a service provider you're not buying from them. More

Do not deal with this scamming as company, I received my car January 30, 2023. The car was so loud and a cracked windshield. I explain this cracked windshield wasn’t part of purchases driveway said they wil car January 30, 2023. The car was so loud and a cracked windshield. I explain this cracked windshield wasn’t part of purchases driveway said they will fixed everything. The vehicle was in the shop Feb 1-3 2023 within 72 hours my engine light on. Sarah extended my warranty until the Feb 10, 2023. Feb 7-14 2023 my car in the shop. They don’t know I download Land Rover app it tells what your car is doing features tells if your car doors open or was is parked etc. The shop worked on my car for three days, after that my car was parked 4 days. I get my car back within 48 hours the engine light came on again. This time I told them I want to return the car. She said I can’t because I’m pass my 7 warranty. The car was in the shop during my 7 day warranty. Now the windshield they send me Check 149.99 for the repair. I told her my windshield need to be replace its not fixable. DO YOU KNOW THEY DID NOT REPLACE MY WINDSHIELD THEY SAID ITS REPAIR.Shout out to Stephen and Issac they were going replace it. This person Sarah said they repaired. Now I’m stuck with cracked windshield, engine light on and shuts off anytime I haven’t had the car for 30 days. Plus my car not registered with my state. If you purchase a car from the DRIVEWAY RUN! More

DON'T EVER buy from Driveway. com To begin with, they dropped my car at a dealership that couldn't deliver it. So, it sat on that lot until they figured out another way to deli com To begin with, they dropped my car at a dealership that couldn't deliver it. So, it sat on that lot until they figured out another way to deliver it to the neighbors house!?! Walked by with the dog and said that's my car! The truck driver just handed me the keys. No ID, signature, nothing. Now l've been waiting for plates for 17 days and today l've found out they've lost the title. It will be at least another 3 weeks until a replacement can be issued from a different state. Driveway doesn't even have the decency to reach out and tell me truth about the lost title. When speaking with customer service, every weasel buzz word is used and of course you "just" mailed it today... I managed to find out about the missing title from the DOT. Customer service couldn't even tell me the address they "mailed" my paperwork to. The WORST customer service l've ever received and I will continue to tell anyone NEVER buy from this company. I cannot believe how much money l've spent to buy a car I can't drive, and on top of that, will end up with additional fees at the DOT for it being unregistered in my state for over 30 days. Absolutely unbelievable. Date of experience: February 24, 2022 More

Worst experience…ever. Took a MONTH to receive the vehicle, now my temporary plates are expiring and the titling people are conveniently “in a meeting” every time I call!! Took a MONTH to receive the vehicle, now my temporary plates are expiring and the titling people are conveniently “in a meeting” every time I call!! Update; there’s something wrong with the title and I cannot get another temporary plate as one employee told me. I have made five calls in two days to Driveway and had a different person tell me a different story each time with two of them supposedly calling me back. So, now I can’t drive the car that I waited all that time for and have made two payments on already! More

Sherri Rambo was the absolute best representative I’ve ever dealt with in any industry. She finally made me start to feel like this whole process was true, legit, and wasn’t filled with a bunch of employe ever dealt with in any industry. She finally made me start to feel like this whole process was true, legit, and wasn’t filled with a bunch of employees that seemed not to care. She was the most appreciative and happy person ever as well. All I know is, Sherri needs to keep climbing up the ladder and get paid more for what she does. She takes every client seriously and wants to make an impact on each individual person, unlike most people I’ve dealt with. I promise, she’s worth the investment. Thank you Sherri! More

When I received the car, 5 weeks after a completed the deal, I received a car 2017 BMW X5 with a crack windshield and several anomalies, 3 weeks after I purchased the car and I know that the 7 days perio deal, I received a car 2017 BMW X5 with a crack windshield and several anomalies, 3 weeks after I purchased the car and I know that the 7 days period to return the car had passed, however, Hazardous light came on on the dash board and I had to take the car for service, to find out, the oil change was over due and that 2 of the tires( front) had no treads left and was a danger to drive, and the other 2 ( rear) were not in good shape either.  On top of it, the 4 tires that were installed on that car are all different brands, this is unacceptable and I am so upset, disappointed and frustrated  to have used Drivaway to purchase that car. It was clear that the car was not inspected as they claim on there website. Needless to say, what was supposed to be a simple oil change which should have been done before I received the car and was willing to pay from my own pocket become a huge unexpected expense as I had to replaced all 4 tires, not even a month after I received the car. I will contacted the Driveway center to discuss, no answer yet. I expect some compensation and reimbursement under the 30 days guarantee. Not Happy! More

If I could Rate them 0 stars I absolutely would. Customer service is non-existent. Been waiting over 4 months for registration and tags. I was told to go and get temp tags myself. No responses to mu Customer service is non-existent. Been waiting over 4 months for registration and tags. I was told to go and get temp tags myself. No responses to multiple emails and calls. Constantly getting the run around. The person I need to speak with is either out of the office, off for the day, or just left. I have been lied to almost every step of the way. Never receive call backs. Can't seem to escalate to anyone in a senior management level. When I have requested for a senior level manager to return my call, they promise the person will reach out but nothing. I'm filing a complaint with the attorney general, and also filing a lawsuit for failure to deliver and breach of contract. I thought I would give driveway as they seemed legitimate so I thought the transaction would go smoothly. It has not and has turned into a nightmare. I should have gone back to Carvana. Read all the other reviews, they all say similar to the same thing. STAY AWAY! I'm willing to bet that all the positive reviews are either paid for, or Driveway employees. More

This car was delivered in November to my daughter. It is now February with no sign of a tag and expired temp on the car. We need a tag today. We are continually to wait a few more days. Patrick t It is now February with no sign of a tag and expired temp on the car. We need a tag today. We are continually to wait a few more days. Patrick told us today to wait until next week. We are done waiting. More

Excellent in processing the order, quick turn around time, good communication. My new car was in my driveway within 2 weeks from signing the paperwork. There was some undisclosed damage to the car and a time, good communication. My new car was in my driveway within 2 weeks from signing the paperwork. There was some undisclosed damage to the car and after talking to Eli Flores from Driveway the issue was resolved to my satisfaction. More

Hello my name is Kenny Sanders. I purchased a vehicle from driveway back on December it was delivered 12/27/22. The vehicle came from california too Pennsylvania, california dosen' I purchased a vehicle from driveway back on December it was delivered 12/27/22. The vehicle came from california too Pennsylvania, california dosen't offer out of state temp tags and Pennsylvania wont issue anything without a title. I've spoken too many customer service representatives that just give u a runaround. As of today my dmv paperwork is supposed too be getting worked on and should be done 1-2 weeks I've tried to getting updated on this too see if they could call 3rd party doing the work on the dmv registration they claim they can't until 2 weeks has elapsed. I've had a vehicle I couldn't drive for a entire month and have a payment and car insurance that I believe driveway should be responsible for. I was told possibly about a rental a couple weeks ago but that was another lie from this company. I also gad to drive vehicle illegally to get a vin verification on the vehicle. I also believe my 7 day return is void because I can't even test the vehicle out. This company is horrible stay clear away from them.... More