Driveway - Online Convenience Delivered

Do NOT but from this company. Sold me a vehicle with mechanical issues. They say it's a 7 day return policy but they charge you 700.00 to return it. They mention a 60 day warranty Sold me a vehicle with mechanical issues. They say it's a 7 day return policy but they charge you 700.00 to return it. They mention a 60 day warranty. What they don't tell you is that the vehicle has to have under 80,000 miles. They sent me two month temp tags which are now expired. I called and the person stated that my paperwork just got sent to my state DMV 7 days ago. This company is a fraud. More

I’m not sure where to even begin with this nightmare process. First, you’re basically talking on the phone with poorly trained customer service reps the entire time. When you make an offer it takes hour process. First, you’re basically talking on the phone with poorly trained customer service reps the entire time. When you make an offer it takes hours to get a “proposal”. You sign a proposal and then it takes a full day to get the next step which is a deposit. After the deposit it took them 4 days to prepare paperwork for purchase. Then when they called me with the paperwork they told me that the car actually had 20% more miles than they showed online. Then they refused to do anything more than a $1000 discount ($140k car). Then they took another 4 days to get the paperwork back to me with this tiny change. After all of that even though I explicitly told them that this would be bought in an LLC they sent me the wrong paperwork. 10 days now. Still haven’t been able to sign the paperwork to buy the car. Infuriating. More

Buying the car was easy. Getting the car registered was a nightmare. Driveway takes no ownership in ensuring the car gets registered. The selling dealership cares little as w Getting the car registered was a nightmare. Driveway takes no ownership in ensuring the car gets registered. The selling dealership cares little as well. They send the info to a local dealer under the lithia umbrella. Who has to try and get all the info from the other parties. I bought my car in April 22 and I wasn't able to get registration until Dec. 2022. The local dealer cited having over 70 of these from this company with some people waiting over a year to get their vehicle registered. Tx DMV only allows 3, 30 day temp tags and due to fraud with these tags, police enforce expired tags strictly. As a consumer your hands are tied if you finance since you can't register it without the title. More

Company Sucks do not buy here. I’ve been tiding round with an expire paper tag for a 2 months and no one will help. I’ve been given the run around. I’ve been tiding round with an expire paper tag for a 2 months and no one will help. I’ve been given the run around. More

So much for taking the hassle out of the car buying process. Once they get your money, their customer service is abysmal, and you'll be thrown through an endless loop of "I'll escalate this issue and g process. Once they get your money, their customer service is abysmal, and you'll be thrown through an endless loop of "I'll escalate this issue and get this resolved" and "I'll contact out satisfaction department" (which I'm pretty sure doesn't exist). They prey on the young and poor customers, because they think we don't have any other options available to us, but I'm at a point where getting my lawyer involved may actually end up being the cheaper option (since I've already been making payments on a car that I can't even legally drive) I got my car from Driveway on October 18th, and I've been told that my plates are being processed at the DMV for almost two months now. I just found out today that apparently it hasn't even been sent off to their "DMV Department", despite having already made two payments. Keep searching, Driveway offers you double the hassle of the already arduous car buying process, without any of the luxuries of being a car owner. More

Would not recommend… same issue as everyone else. Lack of communication. Bought car in October and have yet to hear about my registration status or when I will receive that. I don’t understand what t Lack of communication. Bought car in October and have yet to hear about my registration status or when I will receive that. I don’t understand what takes so long if all paperwork is submitted to them in a timely manner. This has been the worst car buying experience ever. I call and never receive a call back. More

Edit - the delivery coordinator worked with me and helped to get me a temp tag. Changing from 1 star to 2 stars because of most of the employees have been kind and tried to help. But they seriously need to i to get me a temp tag. Changing from 1 star to 2 stars because of most of the employees have been kind and tried to help. But they seriously need to improve the system. They are wasting time and money from both customers and employees. Every single step had mistakes after mistakes. Now I finally got the car but it came without any paper work or tag. More

This place is a joke. Crappiest customer service and lack of communication I have ever had to deal with! I purchased a vehicle in May 2022. It is now December 2022 and hav Crappiest customer service and lack of communication I have ever had to deal with! I purchased a vehicle in May 2022. It is now December 2022 and have still not received plates for this vehicle. I can no longer purchase TEMP plates as the state I live in only allows 3 per vehicle which we maxed out a long time ago. So here I am driving on expired temp tags and cannot get a clear answer as to why. Dont waste your time here. This place is a JOKE! More

4 months and no tag. I call them daily and even made a complaint to BBB, still no tag, let alone a response other than "someone from customer service will contact you." I call them daily and even made a complaint to BBB, still no tag, let alone a response other than "someone from customer service will contact you." Do not buy from this company. This has been an awful experience. More

Worst car experience ever ! I finally got the car of my dreams but it’s been almost 4 months no tags no registration car had no inspection! They expect me to pay on a vehicle I I finally got the car of my dreams but it’s been almost 4 months no tags no registration car had no inspection! They expect me to pay on a vehicle I can’t even legally drive . I don’t know what to do never can reach the correct department I just cry sometimes . I have gotten myself in depth behind a car I have no entitlement to ! Please help More