Driveway - Online Convenience Delivered

Driveway is absolutely amazing. Easy purchase online and the delivery was super fast. Awesome service. I’ll definitely be purchasing from driveway again! Easy purchase online and the delivery was super fast. Awesome service. I’ll definitely be purchasing from driveway again! More

Camden was super cool and easy to deal with. The whole process was seamless and quick. Would definitely use Driveway again! The whole process was seamless and quick. Would definitely use Driveway again! More

Absolutely beyond amazing. I literally couldn’t ask for a better car company. Thank y’all. You all went above and beyond with each and every doubt and or inconvenience just to I literally couldn’t ask for a better car company. Thank y’all. You all went above and beyond with each and every doubt and or inconvenience just to prove to me not to worry. The car delivery and process was solely wonderful. I definitely recommend to anyone. More

Good experience easy to deal with good customer service they help me through out the hall process always answer all my questions they help me through out the hall process always answer all my questions More

Professional well trained staff, with excellent customer service skills From my recent experience and after i read most of the ratings and comments, this company must be rated a 5 star I sold them my service skills From my recent experience and after i read most of the ratings and comments, this company must be rated a 5 star I sold them my SUV, It was a process and 3 steps: . First step: take pictures of ur vehicle and make the deal, needs 1-2 business days . Second step: wait 1-2 business days to receive paper work, make sure u call the number they provide so u dont do any mistake( its a direct line no wait no machines) , Then send them back using the envelope they provide ( and yes they already pay for it) thats also 1-2 business days. . Third step: you will get a call to schedule pickup for the vehicle, and in this time if u have negative equity u must pay before pick up, or if u have positive equity u will be paid after the towing truck pull the vehicle on the truck and confirm the pickup( don’t worry they will not leave until u get paid or say that they can leave) I had a loan still on my SUV they told me 10-20 business days, it was all paid in 7 business days. The only thing i wish they did, is that on the first call some one explained in details every step before we started , they did but for me i wish if they took more time. And yes they did pay top $$$$ for my SUV and thats why i sold it. More

My experience in finding a car with driveway was extremely easy and mari was great from start to finish that I actually bought a 2nd car a for my wife a couple of days later. Both cars are great and extremely easy and mari was great from start to finish that I actually bought a 2nd car a for my wife a couple of days later. Both cars are great and we are enjoying them.it only took two weeks from start to finish. More

Started a deal to trade in my car on April 27 submitted all paper work. No contact from Driveway so on may 2nd I contacted in chat to ask where the process was. Agent in chat said it was assigned to a rep all paper work. No contact from Driveway so on may 2nd I contacted in chat to ask where the process was. Agent in chat said it was assigned to a rep to contact me. I let them know I was not interested in trading in only to sell they stated they updated my file. Two days later I got a call from an agent wanting my 1000$ down on the car I looked at. I let them know I was only selling my car and not interested in a trade. They said they would update my file and would have to send it to someone else because they only handle trades. May 8th still no updates so I chat in again and agent tells me they have all my paper work and still working on it. I let them know the offer said it would expire soon. The agent sends me an email stating despite offer expiring soon I had already done all the submission so my offer was still good and someone would contact me very soon. May 13th still no one so I chat in again and the agent told me that it was assigned to someone but they had not done anything with it so they would assign it to someone new or I could call. I called and spoke with an agent who said they would own the deal however my offer expired and would have to re-submit it. The agent first advised the offer went up 200$ but then when I questioned their website showing me the new offer was $1000 lower they stated they put in wrong zipcode and that indeed the offer was now $1000 lower. The agent reached out to a manager that advised they would not honor the offer I got when I started this 3 weeks ago and that the new lower offer was what they had to with. I explained that this is 100% the fault of their company and poor process because I have done everything they asked and had to be the one who contacts every few days to get more excuses. The agent went back to check with manager and the call was having issues when they called back so I called them back and got another agent. I explained to the agent that I had just spoke with someone and needed to get back to them. They said they would look up my deal and see where we were at. They told me the trade I was trading for had sold and I explained that this was very old info and that I had this as a sale only and needed to speak with the agent currently working on my file. The agent said oh sorry I see its a sale we have your offer and are overnighting your paper work to have the car picked up. I let the agent know that this was all false info as we have a problem with the sale price and the agent finally transfers me back to the agent I spoke with. That agent apologized and told me that they were denied again on honoring the sale value I was originally agreed to. Unfortunately all the reviews about them not being responsive or on top of things are 100% true. If I didn't constantly contact them then they would have never even attempted to complete the deal. When pressed with their own lack of customer service the agent was apologetic but the company is just very poorly run. Back to Vroom where at-least they contact you without having to constantly check on them to see if they are actually servicing you. More

This review was for driveway. com. My most recent experience with them wasn’t fantastic, but I have to say my first experience was completely their fault. The first time I was lied com. My most recent experience with them wasn’t fantastic, but I have to say my first experience was completely their fault. The first time I was lied to by the agent and my refund was held hostage, basically until employee that actually care about customer satisfaction stepped in. But I thought I’d give them a second chance and it was an isolated incident possibly but the second time everything with them went well until the very end the car that I purchased did not work I did all the paperwork with driveway sent the money as requested but when the deal was canceled, because the vehicle didn’t work, I felt like I was left to figure it out myself which I pretty much did. That one employee did try to help out and said he would keep watch on it but several days went by and I got no response back from him when he finally did respond I already got my refund back by constantly calling the dealership and he explained he had other obligations, which was OK, but it would’ve been nice to know before I was left for several days. Your experience with them may be completely different, but I tried twice and there’s no going back for me. More

This is the worst place to purchase a vehicle from. They photo shop pictures to make vehicle look good. My truck was Rusty, no back brakes, Windshield leaked wasn't detailed, . I couldn't drive it for They photo shop pictures to make vehicle look good. My truck was Rusty, no back brakes, Windshield leaked wasn't detailed, . I couldn't drive it for 2 months waiting on repairs and paperwork. I told them within 7 days I wanted to return it, they put me off. So I got stuck with it. Over $7900 for a truck that won't pass Pa inspection. Plus so many people talked to me, I didn't know who was who. Some was pretty rude. They are to deliver to your driveway, Noone, I had to go get mine. They even went past my house. DONT BUY FROM THEM !!! More

Very cool car buying process. Was able to do everything from home from my cell phone. Had my truck delivered rite to my driveway. Usually I have to spend 5 hours at a dealership b Was able to do everything from home from my cell phone. Had my truck delivered rite to my driveway. Usually I have to spend 5 hours at a dealership before I can leave with a car. Did everything from my phone. Mailed the paperwork back the same day it came in and my car was delivered a day or two later! More