Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DuPage Chrysler Dodge Jeep RAM - Service Center
Glendale Heights , IL
164 Reviews
164 Reviews of DuPage Chrysler Dodge Jeep RAM - Service Center
Sort by
February 02, 2017
Parts department After calling around to multiple dealers and getting ignored. Dupage dodge helped me out with the parts i needed. I called and spoke with david. He as After calling around to multiple dealers and getting ignored. Dupage dodge helped me out with the parts i needed. I called and spoke with david. He asked me a few questions that other dealers didnt. After figuring out what part i needed. He ordered it and it came the very next day. He called and told me it was ready and it was the right part! Thank you dupage dodge and david. More
by Wrangler_master
Employees Worked With
Ray Calamia
Helpful January 09, 2017
I WILL NEVER GO ANYWHERE BUT HERE NOW!!! No matter how busy everyone is there is always someone that steps up and is willing to drop what they are doing to help you. I took my jeep wrangler u No matter how busy everyone is there is always someone that steps up and is willing to drop what they are doing to help you. I took my jeep wrangler unlimited in for an oil change and it was the fastest with the best quality of care that I have ever received on my jeep. The oil change only took 20 minutes tops! Needless to say the people in here are nice from the minute you walk until the minute you walk out no matter if it is a receptionist, a sales person or the technicians. From now on this is the only place I am taking my jeep! Thanks Again!!!! More
by Gabs2294
Employees Worked With
Joe Segreti
June 07, 2016
Very slow I just spent 90 minutes getting an oil change. This is definitely not the first time that's happened either. I even asked if there were many cars ahea I just spent 90 minutes getting an oil change. This is definitely not the first time that's happened either. I even asked if there were many cars ahead of me. More
by Frank
Employees Worked With
Not sure
January 13, 2016
Best experiences ever at a car dealership! I have had my car in a few times since I bought it and have had nothing but a great experience every single time. A couple issues after I hit my 36,00 I have had my car in a few times since I bought it and have had nothing but a great experience every single time. A couple issues after I hit my 36,000 miles and they still accommodated me and covered my issue. No hassle, no questions, just honest service. No dealer has ever come close to this level of service. I will buy my next Jeep from them if they continue this amazing customer service! More
by Annerose
Employees Worked With
I wish I kept track of everyone I have dealt with over the last 2 years.., Ursula Sedivy
January 12, 2016
Lied too! had recall for airbags....specificatly asked if parts were in stock with parts manager. He asurred me they were in stock.Took off work to bring truck. had recall for airbags....specificatly asked if parts were in stock with parts manager. He asurred me they were in stock.Took off work to bring truck...they said everything was done. However I needed $4000 worth of front end work. I had been getting recall notices for the front end every year since I bought truck in 2006 but they never had parts or a fix! To add insult to injury they call me 2 months later and tell me they have the parts for the airbags. After they lied and said it was taken care of! Don't trust these guys! There is a reason they have moved 3 times in past 5 years! On thier website they don't list the service or parts managers. (Should tell you something) More
by workingman!
Employees Worked With
parts manager
December 28, 2015
Would not Recommend This location is continuously a rip-off. Anywhere from damaging vehicles and extending time in service, to charging 50% more for parts, compared to a This location is continuously a rip-off. Anywhere from damaging vehicles and extending time in service, to charging 50% more for parts, compared to a dealership in St. Charles, merely 10 miles away. The part was a power switch panel, this location asked for ~$190 compared to ~$120 in St. Charles. More
by hannamack93
Employees Worked With
Jerry Skiba, Bill Koller
August 11, 2015
I would give this place a negative rating if I could i was in Chicago to drop my daughter off at the airport when my Town and Country started to make a grinding noise. I was 4 hours away from home. I too i was in Chicago to drop my daughter off at the airport when my Town and Country started to make a grinding noise. I was 4 hours away from home. I took it to Dupage to have them look at it. They came out telling me that both wheel bearings were blown and the brake pads and rotors were dangerously bad and it would cost me $2000+ to fix it. I was in tears. They then tried to get me to trade it in. It was a 2012 and I had it for 5 months. I had a bad feeling so I started reading review on yelp and was appalled. They told me they wouldn't release it to me because it was unsafe to drive. I had to threaten to call the police to get them to give it back to me. He wouldn't stop. Tried to tell me the wheel was about to fall off and even tried to show me that it was loose. Haha it didn't even move. I drove it 3 miles down the road to Nefty's and it was just one wheel bearing that needed to be replaced. He just shook his head when I told him what was said. $360 and an hour later I was on my way home. All these people wanted to do was take advantage of a women who was stranded in an unfamiliar place. They should be ashamed of theirselves. More
by amandajoy
Employees Worked With
Bob Phillips
March 24, 2015
Unsure Not sure how to judge this dealership. It has a new owner since I bought my Jeep GC last June. MY GC is a diesel and it appears the dealer does not Not sure how to judge this dealership. It has a new owner since I bought my Jeep GC last June. MY GC is a diesel and it appears the dealer does not have a qualified technician on staff. 2 days for an oil change and a check engine light is a long time to hold the vehicle and supposedly I will get it tomorrow. I did schedule in advance. My issue is that I feel I am being deceived. A software update, or series of updates, does not take two days. All I get is word that they are still troubleshooting the car. If there is a plus, they gave me a free loaner....almost in anticipation that the service event would be a problem. More to come.... By the way, I moved from being a long term Honda/Acura owner to Jeep and Jeep can learn a lot from their Japanese competition on how to operate a service department. It is night and day. More
by Artback
Employees Worked With
John Pope (purchased from)
March 04, 2015
Disrespectful & don't appreciate your business. They lie to you and insult you. Service department is chaotic and disorganized. They insult you verbally after you give them your business. I reco They lie to you and insult you. Service department is chaotic and disorganized. They insult you verbally after you give them your business. I recommend for folks to stay away from this location, but you're more than welcome to go on and find out for yourself. More
by Tadeusz Rybak
Employees Worked With
Tommy and Ray service write up reps
February 09, 2015
Great customer service! Staff was very helpful, new ownership really seems to have things on the track. A porter name Tanner answered all of my questions and was very helpful Staff was very helpful, new ownership really seems to have things on the track. A porter name Tanner answered all of my questions and was very helpful. Would definitely recommend this dealership to anyone looking for a no hassle experience. A++! More
by nabbott55
Employees Worked With
Tanner Hill
