DuPage Chrysler Dodge Jeep RAM - Service Center

SIMPLY AWESOME! I can't thank these guys enough. We bought 2 Jeeps from them this year and you just never know if you ever are going to speak with the sales department or have problems with your new ve bought 2 Jeeps from them this year and you just never know if you ever are going to speak with the sales department or have problems with your new vehicle. We had a problem with one of the Wranglers within a week of getting it. These guys jumped on it, gave us a vehicle to use and got us back into it right away. I probably should told everyone how great their service group was back in February! Well, they did it again! SERVICE SERVICE SERVICE! If you want true customer service, this team is the best! I called my salesman regarding something that was missing from the factory soft top kit. With the recent weather, we put up the top on our Arctic - no issues and great guidance. When I called Clay, our salesman, he immediately responded, "Hey, how's it going? How's the Arctic and Sahara?" Great memory and personalization. He said come on down and we'll figure something out. They did! Great dealership! I can't recommend them enough, if you want an integrated service and sales organization, this dealership is the best example! Thanks to Andy and Clay, we'll be coming back. My 14 year old wants a Jeep now! Thanks for everything. More

It was terrible, I went in for the recall and they told me that they didn't even have the party ready for my car. So then I had to come in the next week because they had to order, well I go there and then me that they didn't even have the party ready for my car. So then I had to come in the next week because they had to order, well I go there and then three hours later they called me to tell me that the part never came in and it would take three to four weeks. It took them three hours to realize that the part never came. IT was terrible don't ever go there. More

Don't bother for service at this place. They'll give you the world if you buy a car here, just like any other dealership...but the service you expect will not be found here. A good percentage of revenue com the world if you buy a car here, just like any other dealership...but the service you expect will not be found here. A good percentage of revenue comes from service...and this place will rob you! More

Brought my Jeep in for service. First they argued that my warranty was expired when in fact it wasn't. When I went to pick up the jeep I noticed the bumper had a tear in it. After calling them to let them kn warranty was expired when in fact it wasn't. When I went to pick up the jeep I noticed the bumper had a tear in it. After calling them to let them know they directed me to take it to the bodyshop for an estimate, leading me to believe they were going to take care of the situation. Well, no such luck. Lou from the service dept informed me this was not something they were going to assume responibility for. I then Spoke with the service manager Mark Rupprrecht who said the decision was based on the fact that he had asked his techs, porters and car wash hands if they had done the damage. What do you think they said? Of course no one in the shop had anything to do with the damage. How ironic. I then decided to take the matter to the general manager Andy Davis. After speaking with Andy I figured the matter was then in capable hands. Again no such luck. His decision to not pay for the damages were just as idiotic as the service managers. The only difference was that he said he actually called the body shop that wrote the estimate and they said someone had hit the jeep and because of the cold it actually would have caused the tear that had happened, unfortunately for me they dont cover damage that is caused in their lot from someone hitting the vehicle even though it is parked in a section where they stage their service vehicles for repairs. In any event I believe this dealership has some of the worst managementi have ever seen. This of course is passed on down to the employees who argue with you about situations the have no clue about. Terrible Terrible experience with this dealer. And to think my hard earned money went into the pockets of these crooks makes me sick. More