Dublin Buick GMC Chevrolet Cadillac

Great I am not aware of Moe. The person I had interaction with wss Rick, and my experience with him was GREAT, AND I SHOULD HAVE SENT THESE COMMENTS BEFORE I am not aware of Moe. The person I had interaction with wss Rick, and my experience with him was GREAT, AND I SHOULD HAVE SENT THESE COMMENTS BEFORE BECAUSE THE TIME BEFORE WHEN i WAS IN HE WAS ALSO GREAT. More

David Price was honest We needed a car because our car had just been totaled. David Price was honest and down to earth. No pressure at all. We bought the car after a short We needed a car because our car had just been totaled. David Price was honest and down to earth. No pressure at all. We bought the car after a short test drive based on our research on the car and on his straight-forward manner of talking about the process. More

Very professional, organized and friendly Very professional, courteous and organized. David in the service dept was excellent . He coordinated getting ne a rental car while my car was in for Very professional, courteous and organized. David in the service dept was excellent . He coordinated getting ne a rental car while my car was in for service More

Horrible Experience I arrived at my 11:00 am appointment promptly at 11:00 am to have my navigation/radio software re-flashed. I left at 4:30 pm. 5.5 hours for a process I arrived at my 11:00 am appointment promptly at 11:00 am to have my navigation/radio software re-flashed. I left at 4:30 pm. 5.5 hours for a process that should have been completed in under an hour! I had been sent to Dublin Chevrolet by the GM Customer Engagement Center but the Service Advisor did not seem to know how to proceed, and it did not help that the GM Customer Engagement Center Rep would not answer his telephone. Finally, at 1:30 pm I told the Service Advisor to complete the repair and that I would pay for it myself. The first re-flash failed because the module being used by the Tech was defective so after getting a new nodule the system was re-flashed for the second time. Finally, the process was complete and my vehicle was brought around. When I started it up to leave I noticed that there was no XM satellite radio symbol on the display and therefore no XM satellite radio. I told the Service Advisor who asked the Tech who responded that there was no XM satellite radio when I brought it in. I was really shocked by this response. They took it back in and the Tech came out and told me he missed checking the XM box when he set up the software. The Service Advisor brought the vehicle back out but then told me that the tire pressure sensor warning light was now on so back into the shop it went. They reset the sensor in each tire and finally, after 5.5 hours the vehicle was ready to go. Overall a horrible experience. Next time I will stay close to home and go to Winter Chevrolet. Having said this, the software problem I was having with the clock always being off by 4 hours on the navigation/radio screen appears to be fixed. A nice bonus is the screen now defaults to the radio screen rather than the navigation screen and the radio always goes to the last channel listened to instead of defaulting to an FM channel. More

Great customer services team It was an amazing experience getting my new XT6. Babak so very helpful. He got us a new car work with all our options and got us a great deal. It was an amazing experience getting my new XT6. Babak so very helpful. He got us a new car work with all our options and got us a great deal. More

Jonathan was amazing Found a vehicle we were interested on Facebook Marketplace, scheduled an appointment for a showing. We spent a few hours test driving different vehicl Found a vehicle we were interested on Facebook Marketplace, scheduled an appointment for a showing. We spent a few hours test driving different vehicles and found the perfect fit for our family. Jonathan was pateint as we moved our car seat and stoller from one vehicle to another and undertood what our requirements were. We now have a new SUV and are happy to say Jonathan was a big part of finding the perfect fit for us! More

Mr. Ramez at Dublin GMC Ramez Barghouthy / Sales Professional was my salesperson Time was given to make a great deal on a new GMC thanks to Mr Ramez he is a GREAT person as w Ramez Barghouthy / Sales Professional was my salesperson Time was given to make a great deal on a new GMC thanks to Mr Ramez he is a GREAT person as well as the company Thanks More

Excellent Service Regular Oil Change and Tire Rotation done promptly and without any hitches. Michael Gress was quick and efficient as my Service Manager. Your appoi Regular Oil Change and Tire Rotation done promptly and without any hitches. Michael Gress was quick and efficient as my Service Manager. Your appointment telephone line needs a little work. I called for an appointment for my Cadillac and your e-mail confirmation of my appointment came from the Infinity side of the business. I call back and got that sorted out and got a confirmation from the Cadillac section. However, the Infinity appointment was never cancelled because I got a reminder from Infinity a couple of day prior to the appointment. The appointment people need to talk to each other. More

Not so great experience but can’t blame anyone directly just Unfortunately, truck purchased has some issues, I can only trust that they would make things right, First issue was the gas door which they ordered th Unfortunately, truck purchased has some issues, I can only trust that they would make things right, First issue was the gas door which they ordered the replacement but painted it the incorrect color. 2ns issue was an O Ring Purge issue that came up two days after my purchase..3rd issue happened today when I picked up my truck with purge issue fixed for now but no new gas door and to find a gausge/scratch on my dashboard. I need to report it during business hours, I just hope they do the right thing. Excited about the purchase but very upset with issues in the first few days with my new truck More

Lots of personal attention Found the vehicle we wanted online and compared it to other Cadillac dealers in the area. Got immediate responses and very cooperative attention. Resu Found the vehicle we wanted online and compared it to other Cadillac dealers in the area. Got immediate responses and very cooperative attention. Resulted in a new vehicle with the color and specifications we were after. More