Dublin Buick GMC Chevrolet Cadillac

Internet purchase, Delivered. My whole shopping, research, and purchase was handled online. 80% was texting and phone with Jonathan. This was the only model, year, color combinat My whole shopping, research, and purchase was handled online. 80% was texting and phone with Jonathan. This was the only model, year, color combination, and price that was hoping to find. (There were only a few GLA models available in my area, none close to what I wanted.) With a lot of trust on both of our parts, the Mercedes was driven over 200 miles to deliver and finish mountain of paperwork. The very professional representatives handled everything efficiently. (Sorry can't remember their names.) The car is exactly as described and shown in website photos. Although it has over 40,000 miles it looks like new. More

Maintenance - Service Mike is the most helpful and accommodating service manager I have ever dealt with. He does his job with a smile, honesty and compassion. Having y Mike is the most helpful and accommodating service manager I have ever dealt with. He does his job with a smile, honesty and compassion. Having your car out of commission is not only and inconvenience on most days but it’s also just plain frustrating however, Mike always makes sure I have all the information and ensure that I leave with a smile. More

Got the perfect car for me! Jonothan listened to what I wanted in a new car and helped me get the perfect car for me, with the features I wanted. He has been quick to respond to Jonothan listened to what I wanted in a new car and helped me get the perfect car for me, with the features I wanted. He has been quick to respond to my questions. He arranged to have the car delivered to my house. We did everything on the phone because I had a very sore knee, and live across the bay and did not want to make the drive to Dublin. The drop down box below does not bring up Jonothan's name. More

Best Customer Service Dublin Cadillac goes over and beyond every time I visit. They gave me a nice loaner and washed and vacuumed my car. I’m a customer for life. Mike is t Dublin Cadillac goes over and beyond every time I visit. They gave me a nice loaner and washed and vacuumed my car. I’m a customer for life. Mike is the best. More

Oil change and inspection Service Department is great but still have a little issue with some vibration when AC is on at a stop position. I will bring truck back to get it look Service Department is great but still have a little issue with some vibration when AC is on at a stop position. I will bring truck back to get it looked at again. More

Warranty Work Done Right My wife and I have been Dublin GMC customers for well over a decade and we have grown very attached to our service guy, Ernie Avalos, who always takes My wife and I have been Dublin GMC customers for well over a decade and we have grown very attached to our service guy, Ernie Avalos, who always takes care of us. We brought my wife's new Buick Enclave in to have the steering wheel replaced and Ernie, in typical 5-Star fashion, had the new steering wheel ready, got it swapped out and the car back to us before noon on drop off day. He always treats us like we are the most important customer he has and ALWAYS provides 5-Star service. He's the #1 reason we buy all of our cars from Dublin GMC. More

Outstanding service department Ernie makes me feel like I spent a ton of money on a new Yukon Denali when I bring in my 2013. His professionalism is outstanding. Ernie makes me feel like I spent a ton of money on a new Yukon Denali when I bring in my 2013. His professionalism is outstanding. More

Tahoe Service Cost to repair rear hatch was over $800 which is too high. On top of spending $1500 for 90k service maintenance. Took too long to service the truc Cost to repair rear hatch was over $800 which is too high. On top of spending $1500 for 90k service maintenance. Took too long to service the truck and shuttle service was no longer available. Resulting in Tom having to drive to my home using his personal car to pick me and 3 kids up. It was nice for him to do for sure. So thanks to Tom. but it was a very disorganized experience. We got a 10% discount but we are expecting more. We don’t plan to return the truck for service here again. Repair costs seem way too overinflated. More

Rick was Fantastic! I was trying to schedule my Boss' 2019 Yukon in for service, and thanks to Rick for making it happen. I cancelled 3 times as meetings came up and ch I was trying to schedule my Boss' 2019 Yukon in for service, and thanks to Rick for making it happen. I cancelled 3 times as meetings came up and changed the schedule. Thank you to Rick for making the adjustments on short notice, and for making all the necessary arrangements. I also appreciate the short response times when I had questions. More

Hard to Schedule a Recall Appointment I called to schedule a recall and a service appointment for the same day. The lady I talked to when I called for service on my Corvette said if I wan I called to schedule a recall and a service appointment for the same day. The lady I talked to when I called for service on my Corvette said if I want them both on the same day I would need to get an appointment first from the recall dept. She transferred me and nobody answered. I left a message. Nobody called me back after waiting a couple days. I called back to the same lady 2 more times after that and was transferred to the same recall line with no answer and no return call. Then I called the service line a couple more times, but hit the option for recall directly and still no answer or call back. I then called the General Manager and he had a Service Manager call me within a reasonable time frame to get my recall and service appointment scheduled for the same day. It went smoothly after that. The Corvette technician Chris is excellent and answered some questions for me. More