Dublin Buick GMC Chevrolet Cadillac

great Johnny was great! He was super nice! He even cleaned out my old car for me and put my stuff in boxes! I felt like i was very well taken care of! Johnny was great! He was super nice! He even cleaned out my old car for me and put my stuff in boxes! I felt like i was very well taken care of! More

Service adviser was great, pick up not. Louis was great to work with. He got everything set up and my estimate quickly in the morning. I sent one text and it was answered promptly. I was Louis was great to work with. He got everything set up and my estimate quickly in the morning. I sent one text and it was answered promptly. I was informed that my truck was ready and I came to pick it up. I checked in with the cashier, I did not get her name, she informed me that Louis was busy and that when he was done she would get my paperwork. I sat in the lobby, checked back a few times and the paperwork was not ready. I then saw the cashier that I was working with leaving for the day. When she saw me, she went and told the other cashier working what I was waiting for. If she had not seen me I don't think she would have told the other cashier and I would have waited longer. I went and sat in the lobby and waited. I then decided to go check for myself. Louis was at his desk. He had not been informed that I was waiting. He processed my paperwork and I paid. Now, I had to wait for my car. I was told the key was misplaced. When my car did come out, over 15 minutes later, it was wet. When I came in Louis told me that he would get the car washed for me, awesome, but it obviously had not been washed when I was told it was ready to be picked up. All in all I spent 50 minutes trying to pick up my car. I come to this dealership because it is close to my house in Livermore, but I'm sure that there is one in Tracy also, and with the time I spent waiting, it probably would have been faster. More

Great customer service the Employees there have great customer service always greeted with a smile. They answer your questions and go above and beyond for you. Thank you Dub the Employees there have great customer service always greeted with a smile. They answer your questions and go above and beyond for you. Thank you Dublin Cadillac. More

Very friendly service staff Knowledgeable, competent, and friendly staff, fast service, and reasonable rates. I go there with confidence that everything will be fixed right and Knowledgeable, competent, and friendly staff, fast service, and reasonable rates. I go there with confidence that everything will be fixed right and no over-service would be performed. The car is always ready within the promised time. More

Very good Very professional , took time with me, made sure I understood the process and helped me find the truck that was good for me and my family. Very professional , took time with me, made sure I understood the process and helped me find the truck that was good for me and my family. More

Making appointment nightmare Took me 3 calls to get an appointment and was made wrong. Lincoln is always great to work with. All appointments including butler should online Took me 3 calls to get an appointment and was made wrong. Lincoln is always great to work with. All appointments including butler should online More

Delivered as ordered Russell was great getting me my dream 2019 Stingray throughout the process and more! Excellent and unmatched support in all matters of the deal includ Russell was great getting me my dream 2019 Stingray throughout the process and more! Excellent and unmatched support in all matters of the deal including order, timing, and delivery. More

Forgetful Need to improve communications with customers and not argue. Did not call when car was ready. I had to call up and there was no follow up call. Need to improve communications with customers and not argue. Did not call when car was ready. I had to call up and there was no follow up call. More

Good service experience Had tune up and broken screen replaced. Expensive but work was done pretty fast. Employees were courteous and helpful. Provided explanation of servi Had tune up and broken screen replaced. Expensive but work was done pretty fast. Employees were courteous and helpful. Provided explanation of services and what will be needed in the future. More

Awesome Dealership0 Had a great purchase experience Eugene, Oscar , Babak, and Brian were great in sales and delivery of my new cadillac XT4.Plus the delivery was excell Had a great purchase experience Eugene, Oscar , Babak, and Brian were great in sales and delivery of my new cadillac XT4.Plus the delivery was excellent More