Dublin Buick GMC Chevrolet Cadillac

Awesome Service Center Customer Support Representative Our service representative was awesome. He went beyond in every way to help us with our service and extended road side assistance. We were extremely p Our service representative was awesome. He went beyond in every way to help us with our service and extended road side assistance. We were extremely pleased at his exceptional support and professionalism! More

Great service Always enjoy bringing in my Cadillac for service at Dublin Cadillac service center. Everyone is always friendly and professional. They explain everyt Always enjoy bringing in my Cadillac for service at Dublin Cadillac service center. Everyone is always friendly and professional. They explain everything and always do a great job. More

20K checkup all went well. good service. pleased with process. good waiting area; snacks, hot beverages and water. comfortable seating. can watch TV. clea all went well. good service. pleased with process. good waiting area; snacks, hot beverages and water. comfortable seating. can watch TV. clean restrooms. Periodic update on status of service More

Dublin Cadillac Excellent service. Finally the new facility is complete. I couldn't tell when I first arrived and was told by the very friendly shuttle driver. The wo Excellent service. Finally the new facility is complete. I couldn't tell when I first arrived and was told by the very friendly shuttle driver. The workers on the Chevrolet side said nothing to let me know. Once I got to the other side everything was great. More

Good service I never look forward to taking my car in for service, but Jesse made it quick and painless. Car was washed and ready to go in a few hours I never look forward to taking my car in for service, but Jesse made it quick and painless. Car was washed and ready to go in a few hours More

new car your service department namely Mike is so great couldn't buy anywhere else and in his absence on the day I was Purchasing the salespeople helped me ev your service department namely Mike is so great couldn't buy anywhere else and in his absence on the day I was Purchasing the salespeople helped me even to put car seats in! More

Service was good. The service was good but not to the same quality of my six previous service visits to your location for my 2014 GMC Terrain. The short coming was in The service was good but not to the same quality of my six previous service visits to your location for my 2014 GMC Terrain. The short coming was in two areas. First, the service request included the MULTI POINT VEHICLE INSPECTION - 27 POINT CHECK as written on the coupon I used for the service. For the first time in seven services, the invoice makes no reference to that service so I have no way of knowing if that was done. Also, on past invoices where the reference to that 27 POINT CHECK is made, there are measurements recorded for tire tread and brake thickness. The invoice for this current work contains no reference to tire tread or brake thickness. That's what caught my attention when I was reviewing the invoice at home. The second area that was less than from the prior six services is that the exterior car wash, while I requested it, was not performed while in the hands of the service department. When I went to pick up the car, I could see that the wash had not been done. I called it to the attention of the service adviser Travis and he sent it back for the wash. When I picked it up, I could see that it needed some additional cleaning and wipe down. By this time, I decided to finish it at home myself. My prior six service visits did not contain these issues and that is why I could not check it off as FIVE STAR. More

Friendly staff made the process easy Great people that care about what you’re looking for and help you find it. The sales person was patient and listened to all my concerns and questions. Great people that care about what you’re looking for and help you find it. The sales person was patient and listened to all my concerns and questions. More

Observation from outside My service experience with Dublin gmc was wonderful specially with Ernie . This guy makes everything easier and painless. Especially when Your is out My service experience with Dublin gmc was wonderful specially with Ernie . This guy makes everything easier and painless. Especially when Your is outside the warranty . He made so easy and my experience was perfect with service department . The only bad part from that was dealing with cashier from getting rental and paying for the repairs. Jewels make feel that I was causing some type of stress to her because she stated loudly enough to advisor Really again . Sounds to that she hates to dealing with customers and as a customer makes feel that I m cause of it. Because she’s was doing my rental agreement and collecting my payment for vehicle repairs. More

Service Love my SRX, but I have defective headlights, I purchase the car in NV and Cadillac will not replace them under a California class action suit , what Love my SRX, but I have defective headlights, I purchase the car in NV and Cadillac will not replace them under a California class action suit , what is the difference does where I purchased the SRX , my headlights are defective and a hazard to drive the car. The reimbursement is $1600, how do I get these replaced???? More