Dublin Buick GMC Chevrolet Cadillac

Cvt replacement I have a 13 jx and the cvt went out. It was still covered. Lincoln was great to work with. He let me know the entire process I have a 13 jx and the cvt went out. It was still covered. Lincoln was great to work with. He let me know the entire process More

Service a Dublin Chevrolet I’ve had my vehicles serviced by the dealership for the past 10 years. I have been 100% satisfied 100% of the time. Truly outstanding dealership! I’ve had my vehicles serviced by the dealership for the past 10 years. I have been 100% satisfied 100% of the time. Truly outstanding dealership! More

Good experience My experience was great. The agent was clear. Service was fast. My one criticism would be that my agent offered to wash the car which was great; howev My experience was great. The agent was clear. Service was fast. My one criticism would be that my agent offered to wash the car which was great; however, when I picked it up, the statement said that it could not be washed due to the water shortage. I understand this position, but the car wash probably should not have been offered in the first place. More

5 Star Bobby Victorino is excellent and very professional. Good customer service for us being first time here at this shop/ dealership. Happy to be hear desp Bobby Victorino is excellent and very professional. Good customer service for us being first time here at this shop/ dealership. Happy to be hear despite the drive. More

First Time We are a transfer from the departed Nielo Infiniti. Nielo was always excellent to us. We have only had one visit to Dublin, but had a feeling of rel We are a transfer from the departed Nielo Infiniti. Nielo was always excellent to us. We have only had one visit to Dublin, but had a feeling of relief after our first service. We'll be back. More

Oil Change Tire Rotation Good quick service but the salesman said the truck would be washed, and it wasn’t . I think they should review and inspect the listed service before r Good quick service but the salesman said the truck would be washed, and it wasn’t . I think they should review and inspect the listed service before returning the vehicle More

Horrible My front driver's side panel is now askew, which I believe is from it being removed to allegedly repair/replace the radiator. I question that because My front driver's side panel is now askew, which I believe is from it being removed to allegedly repair/replace the radiator. I question that because I'm still finding what appears to be a leak underneath my car. The rear interior hatchback cover is still broken. I'm not sure that after nearly a week of having it back, anything was fixed on my car. This is a $100k+ vehicle. Very sad. :( And after leaving a message with the Dealership, it has almost been a week and no one has called me back. This is absurd! To top it off, when my wife picked up my car, the A/C wasn't working, which she didn't notice until driving it two - three miles. I'm glad it was taken care of when she took it right back. I'm not sure what's going on, but I would NEVER recommend Dublin Cadillac's Service Dept. to a friend, family member, or colleague. I mean, my Service Advisor--Jesse--hasn't called once to check in on me. In fact, he never called or texted any updates when my car WAS IN for service. Not good! How does a business operate like this and expect to get good ratings? There's probably more, but I'm exhausted after writing this piece. :( DuJuan Green More

Communication was terrible I took my vehicle in to be assessed for a warrantied oil leak on the engine. I was told there was no leak and that it was just residue, if the leak ca I took my vehicle in to be assessed for a warrantied oil leak on the engine. I was told there was no leak and that it was just residue, if the leak came back to bring it in again. Within a month the oil was back again and I scheduled an appointment at 7am Tuesday morning. I dropped the truck off at 5:45pm Monday night to ensure they would be able to start it first thing in the morning. By 3:00pm Tuesday afternoon I still had no update on the vehicle and called to get an update. After 13 total calls between being disconnected after someone doesn't pick up, being transferred to another advisors voicemail, and simply not answering the phone, I finally got a hold of my advisor to find out that the vehicle wasn't leaking enough and if they could keep it over night. The technician deemed it as the oil pan that was leaking and the Dealer called in the rep to get the warranty approved. The warranty was in question due to aftermarket parts but the tech had ensured the rep that it would not interfere but for precaution I had to authorize $800 if the parts interfered. The service advisor and I had agreed that I would authorize the $800; however, I would be notified as soon as they knew what would need to be taken off prior to them removing. All of this was done on Friday afternoon, I was told the truck will be done possibly Tuesday but probably Wednesday if there were complications and I made it known that I need the vehicle ASAP and to let me know as soon as its done. No updates until I called at noon on Tuesday to get an update of when I will be able to pickup. My advisor informed me that the truck was done and that they did have remove the aftermarket lift to perform the warranty therefore I was getting charged $800. I was not notified that they were doing this because he was off that day and failed to inform anyone that I wanted to be notified prior to removal. I came in to pick up the truck at 2:30 pm Tuesday and to argue the price since I was not notified prior to disassembly. By the time I got there the advisor had spoke with the tech more in depth of what it was that he removed for the service. He did not actually have to remove the lift and again the advisor was lacking on communication. If I had not argued over the phone about my disappointment I believe I would've been charged the unfair price of $800 rather than the $350 over a miscommunication. I've personally had many bad experiences with this dealership service advisors and know of many other people who warned me to stay away. I have only good things to say about the tech that works on my vehicle here and that is why I take it here, but this was the final time and I will be taking my business elsewhere. I hope this dealership can resolve their lack in communication in the service department. More

Great experience JT took care of me!! Got to the dealership around 3:30 looking for a used truck found a better deal on a new one. By 6:00 I was driving home in my new JT took care of me!! Got to the dealership around 3:30 looking for a used truck found a better deal on a new one. By 6:00 I was driving home in my new truck! More

Very efficient I was in and out in a reasonable time. Great having the Used Warranty. Mike was great working with and I would use them again for oil changes and s I was in and out in a reasonable time. Great having the Used Warranty. Mike was great working with and I would use them again for oil changes and service. More