Dublin Buick GMC Chevrolet Cadillac

Hue was awesome. Our appointment was set for 4:45 on a Friday by a person who answered the Service line. When we arrived, we were told that the appointment was made Our appointment was set for 4:45 on a Friday by a person who answered the Service line. When we arrived, we were told that the appointment was made after hours but Hue was awesome. Not sure how he managed it but he was able to complete it. It was our first LOF since leasing our vehicle and he made it a total positive experience. We came from Brentwood on a Friday afternoon so would have been so disappointed had we not be seen but Hue came through. More

Excellent, once we found our salesperson. We had found the vehicle we were interested in online (Benefit Hub) and decided to come in for a look and test drive. As we were parking, Ivan Valenci We had found the vehicle we were interested in online (Benefit Hub) and decided to come in for a look and test drive. As we were parking, Ivan Valencia (?) from the Buick dealership called and said he would meet us right outside. Turns out the entire dealership encompasses Buick, GMC, Chevrolet and Cadillac and we were outside the Cadillac showroom. So it took awhile to get connected. Once we were though, Ivan went above and beyond to get us the used truck we wanted. Fortunately, we were not financing, so we didn't spend 6+ hours waiting around as the dealership goes through their usual sales tactics. Less than an hour with their finance guy, John (?) and we were happily driving home our new (used) truck! More

Quick recall My car had a recall. I made an appointment, they said it would take 30 minutes and it did. The people that were working in the service area were very My car had a recall. I made an appointment, they said it would take 30 minutes and it did. The people that were working in the service area were very friendly and it was a positive experience. More

3-year customer - Needs improvement I have been taking our vehicle to Dublin GMC since we purchased it in 2017. We live about 40 miles away, but choose to go here because we were sold t I have been taking our vehicle to Dublin GMC since we purchased it in 2017. We live about 40 miles away, but choose to go here because we were sold the auto butler service with the vehicle. Because we don't live or work near the dealership, our only option is to take our vehicle in for service Saturdays. No matter how I schedule the maintenance (Usually an oil change, and Auto Butler Service only), I have to usually drop it off around 9am, and can't pick it up until the earliest, 3:30pm. The reason I am always given, is that there are walk-ins, and they have to work through those first because they've been pulled into the shop. I don't understand the point of making an appointment when the walk-ins take priority. In addition to this frustrating process, there is always "something" when I pick up the vehicle. Sometimes, the service rep doesn't put in all my requests to look at something for warranty. One time, it was a puncture in the drivers seat that took over a month to remedy. Another time, it was an irresponsible move by a service rep that resulted in a dent in the hood of my car. Another service person happened to be there an denied that the dent was from the incident I just watched happen. They had a dent person come back and fix the dent before I picked up the vehicle. Unfortunately it still left a small blemish, but nothing more than a rock has probably caused in the same general area. It would be unfair if I didn't mention that they ALWAYS make it right. They are always apologetic, and provide us what we need to correct the incidents. Unfortunately, they would never have to make it right if they just did it correctly in the first place. If you're too busy to properly handle the load, figure something else out. Stop over-booking people the way you do, or stop taking walk-ins on the weekend. Focus on the people who follow the process that you've put in place by making appointments. Come up with some solution that doesn't fall on the customer. My experience for the past couple of years coming here has me to the point where I will continue to come just until the auto butler is expired. After that I'll probably take my vehicle elsewhere. The only reason I wouldn't give the Quality of Work 1 star is because the Autobutler does always come out great...when it's eventually complete. More

Great service department work was done in a timely matter. The service department was great friendly people and they completed my repair in a timely manne service department work was done in a timely matter. The service department was great friendly people and they completed my repair in a timely manner the only problem that I have is that I purchased my car April 12, 2019 I still have not received my license plates registration or pink slip More

Issue was not resolved Bring in to have the gap on the trunk fix. But was told there’s nothing they can do. They acknowledge the problem but will not do anything about it an Bring in to have the gap on the trunk fix. But was told there’s nothing they can do. They acknowledge the problem but will not do anything about it and told me to complain to Chevrolet directly. More

Regular Maintenance 2006 Pontiac Torrent Been taking my Torrent to this dealership since 2006. Ernie Avalos has been absolutely fantastic. Car runs like the day I bought it. Service departm Been taking my Torrent to this dealership since 2006. Ernie Avalos has been absolutely fantastic. Car runs like the day I bought it. Service department makes it so easy to drop off and pick up both the Pontiac and my Chevy Cruze. I am extremely satisfied with the level of service I have received over the past 13 years. More

An easy car buying experience The car buying experience was easy and straight forward. All the staff were very helpful and accommodating. If I needed another new car I would go b The car buying experience was easy and straight forward. All the staff were very helpful and accommodating. If I needed another new car I would go back. More

friendly and helpful No parking outside, Micheal came outside, and showed us where to park. People friendly. Micheal brought us a cup of water twice. He checked on us a No parking outside, Micheal came outside, and showed us where to park. People friendly. Micheal brought us a cup of water twice. He checked on us a few times while we were waiting for the finance officer., he was right there when we were ready to leave to show us a couple of features and applied the license on the car. More

customer service experience was just average My customer service experience I consider was just average nothing overwhelming you would think it would be a more Personal Touch after purchasing $1 My customer service experience I consider was just average nothing overwhelming you would think it would be a more Personal Touch after purchasing $100,000 Escalade wasn't truly excited about the customer service More