Dublin Buick GMC Chevrolet Cadillac

Felt like I was being sold to I previously had my Infiniti serviced at Niello Infiniti in Concord. They did an incredible job and I always had a great experience (value, service, a I previously had my Infiniti serviced at Niello Infiniti in Concord. They did an incredible job and I always had a great experience (value, service, and informative). At Dublin Infiniti I was handed a estimate of nearly $1700 for a 105k service...no explanation, no walkthrough of each cost, no conversation on what was required versus optional. I did not feel I was being educated or informed through the process. I had to ask for removal of non-required items...then I had to ask for clarification on the costs once we got it below $1000. While being serviced the tech wanted to do more non-essential ("preventative") work which have been $800 more dollars. Then when I arrived to pay for the work the clerk started talking about all the other work they think will be done and those costs...felt like I was being sold to the entire time. I do not feel that this dealership has earned my trust in the same way that Niello Concerd Infiniti did so I will take my servicing needs elsewhere. I hope you find this feedback helpful and can use it to improve the customer experience. I don't mind paying for the work needed, but informing and educating the customer on what needs to be done and why is the first step to building trust. This opportunity was missed and if you want to improve your customer retention I recommend addressing it with your service staff. More

great! fast as promised. First class treatment. Louis Lanza is the best! Will be back for any other work that needs to be done. Car was done a day earlier than promised. First class treatment. Louis Lanza is the best! Will be back for any other work that needs to be done. Car was done a day earlier than promised. More

Great experience Had great communication and dialogue with what car I was specifically looking to purchase. No was patient and always willing to show me whatever I wan Had great communication and dialogue with what car I was specifically looking to purchase. No was patient and always willing to show me whatever I wanted to see with plenty of positivity and knowledge More

Excellent salesman and finance dept!! Daniel was the BEST salesman! He worked tirelessly to get us in 2 perfect vehicles. He listened to our needs sand didn’t try to sell us on something w Daniel was the BEST salesman! He worked tirelessly to get us in 2 perfect vehicles. He listened to our needs sand didn’t try to sell us on something we couldn’t afford or didn’t want. I really appreciated how hard Daniel and Kash worked to get us a great deal on the cars we wanted! Thank you!! More

My first service with Dublin Buick GMC It was my first service with this dealership, Before I had a long relationship with Pleasanton Mercedes-Benz, which I liked too. I would say "b It was my first service with this dealership, Before I had a long relationship with Pleasanton Mercedes-Benz, which I liked too. I would say "big thank you" for Bobby Victorino, for his quick help with resolving loaner car issue. I hope my experience with your dealership service will stay in high standards for long time. More

Doing business at Dublin GM. Very professional sales staff . Made the whole process very effortless. This dealership is what it’s all about. Hats off to my salesperson JT. Truly t Very professional sales staff . Made the whole process very effortless. This dealership is what it’s all about. Hats off to my salesperson JT. Truly top shelf. More

I always get great service form your Dealership Knowledgeable, polite, courteous Team Members. They all seem to understand the importance of providing excellent customer service. I take my car in of Knowledgeable, polite, courteous Team Members. They all seem to understand the importance of providing excellent customer service. I take my car in often and have never been disappointed More

Coordinate Warranty Replacement of Center Arm Rest While we (David Urbach & I ) had a slight miscommunication concerning replacement armrest ship date & associated charges, we worked it out quickly. Da While we (David Urbach & I ) had a slight miscommunication concerning replacement armrest ship date & associated charges, we worked it out quickly. David is a true professional and is the main reason I use your dealership. For what it's worth, I also found Brenda and Shelby very helpful when our communication was needed because it just so happened I tried to reach David on his day off. More

Great Customer Service Ander was very helpful. He looked at some additional issues my car was having and gave me sound advice. I appreciated the time he took to help me, a Ander was very helpful. He looked at some additional issues my car was having and gave me sound advice. I appreciated the time he took to help me, and he was able to find a coupon to apply to my service! More

Good Friendly People Miguel was Great we spoke with uim on the phone and all we had to come in and test drive and go from there. Purchase what we wanted and left really Ha Miguel was Great we spoke with uim on the phone and all we had to come in and test drive and go from there. Purchase what we wanted and left really Happy. More