Dublin Buick GMC Chevrolet Cadillac

Great On Site Customer Service Mike at the counter was very helpful and friendly. Five Stars to him!! But I was not too impressed with the service crew. They changed my oil and rot Mike at the counter was very helpful and friendly. Five Stars to him!! But I was not too impressed with the service crew. They changed my oil and rotate my tires but they left shoe prints all over the sill of the floor and white specs all over the black mat - need to at least vacuum the floor or put paper floor mat while service. More

60,000 mile interval scheduled maintenance service. My experience with Ernie, and the service department is always positive. This last visit was no different. I'm happy with the crew, and even the shutt My experience with Ernie, and the service department is always positive. This last visit was no different. I'm happy with the crew, and even the shuttle drivers. What's not to like? More

Awesome experience What a great experience! Our salesman Justin Nowlin was very knowledgeable and patiently answered all of our questions related to the EV car. I highly What a great experience! Our salesman Justin Nowlin was very knowledgeable and patiently answered all of our questions related to the EV car. I highly recommend you Dublin dealership. More

Great experience with Jonathon Q. Smooth buying experience quick and direct deal. Stress free. Smooth signing process. They had crayons for my kids to color with and didn’t mind the chaos that came experience quick and direct deal. Stress free. Smooth signing process. They had crayons for my kids to color with and didn’t mind the chaos that came with having outlet toddlers in tow More

Everything was Good if I had to refers Somebody Would refer them to you The time I spent with your been great Be my pleasure to do it again refer them to you The time I spent with your been great Be my pleasure to do it again More

The staff here are exceptional. They also go the extra mile and take care of things that need attention. I appreciate all of the assistance. mile and take care of things that need attention. I appreciate all of the assistance. More

Difficult to make appointments & get information It took me 4 phone calls over 4 days just to make a service appointment. Sadly, that is a normal experience. Everyone I speak to says this is not un It took me 4 phone calls over 4 days just to make a service appointment. Sadly, that is a normal experience. Everyone I speak to says this is not unusual and they "are working on it." It's been an issue since you opened, so clearly this is not a priority. I guess since you are the only Infiniti dealership within 40 miles, you don't have to fix the issue. When I call service they should be able to pull up my records and tell me if I need service. If someone has to call me back (which is ridiculous), they should call. I should not have to place daily calls to answer a simple question and make an appointment. I am driving my fourth Infiniti and all of my former dealerships provided great service. My lease is up July 1. At this point, I will be looking at other brands, dealing with service issues just isn't worth it. More

Not sure if they were short staffed or what . . . customer service was not to a level of other Cadillac dealerships. Had to bring the car back to fix something that was an easy thing to check if it customer service was not to a level of other Cadillac dealerships. Had to bring the car back to fix something that was an easy thing to check if it was corrected. Made to feel it was my fault the car had not had the recalls fixed. Do not need to be reprimanded. The cashiers were were 5 star. My wife and I have been looking at new cars - will look else where. More

Sunroof Shade broken The sunroof shade broke, so I called and was able to get an appointment right away. Drop off time was perfect for my work schedule and pickup was eas The sunroof shade broke, so I called and was able to get an appointment right away. Drop off time was perfect for my work schedule and pickup was easy. Problem fixed. More

Christina, my service tech, was great. She was Very responsive and explained everything. Super friendly and professional! I also had some time conflicts, and she did her best to help. Thank you! responsive and explained everything. Super friendly and professional! I also had some time conflicts, and she did her best to help. Thank you! More