Dublin Buick GMC Chevrolet Cadillac

Great Service for My Infiniti They did a good job servicing my G37 Infiniti - timely and professional. I waited for the vehicle. The customer lounge was convenient. I appreciate th They did a good job servicing my G37 Infiniti - timely and professional. I waited for the vehicle. The customer lounge was convenient. I appreciate their expertise. More

Service was excellent. Rick Enos did a great, everything was handled timely and I was kept informed and Chris does a excellent job on my car. was handled timely and I was kept informed and Chris does a excellent job on my car. More

Excellent Customer service - Hue Yang My wife came in with a rear view camera problem. Hue did some research and ordered the parts. He kept in contact and notified me when the parts arrive My wife came in with a rear view camera problem. Hue did some research and ordered the parts. He kept in contact and notified me when the parts arrived. Replaced in the afternoon without issue. Thanks Hue Adrian Anderson More

Waste of time Hi, I had taken an appointment for my Infiniti car at 10:45 AM yesterday (1/3/2020) and left the car at the dealership for 6 hours. On my way back Hi, I had taken an appointment for my Infiniti car at 10:45 AM yesterday (1/3/2020) and left the car at the dealership for 6 hours. On my way back to pick up my car, I was told that the service technicians did not have time to look at the car. My service advisor did apologize for this problem. This was the first time I had come to this Infiniti service center - very disappointing first time experience. For all my previous Infiniti service appointments at the other Infiniti dealerships, I was given a loaner Infiniti car if the service was going take longer than a couple of hours. I was not offered a loaner car for the first time. Instead of the loaner car, I was dropped off to my office and picked up from office by your shuttle which much more time consuming but still I appreciate the effort, Infiniti is a premier/luxury brand and needed to do more than just an apology for a lot of inconvenience and waste of my time. Hopefully this feedback will be taken constructively and will help improve the customer service in future. Regards, - AM More

Service of 2016 Yukon I had issues with my car starting. A local shop stated that my battery was fine and I had a starter problem. Brought it in to Ernie, which again, took I had issues with my car starting. A local shop stated that my battery was fine and I had a starter problem. Brought it in to Ernie, which again, took care of my car issues. It was fixed, washed and returned to me on a timely manner. Right on Ernie More

Very accommodating. My salesperson Moe was very professional and answered all of my questions. He walked me through all the functions of the technical vehicle. professional and answered all of my questions. He walked me through all the functions of the technical vehicle. More

Good service Very good service. Waiting time was only 1-1/2 hours, lounge is very neat and clean. Dealership is very close to my work in Pleasanton on Main Street Very good service. Waiting time was only 1-1/2 hours, lounge is very neat and clean. Dealership is very close to my work in Pleasanton on Main Street More

David was ‘above and beyond’ I’m regard to attention to us and our vehicle!!! Called me back in a very timely manner when I left a message with a simple question, He is cheerful and helpful. Great a us and our vehicle!!! Called me back in a very timely manner when I left a message with a simple question, He is cheerful and helpful. Great asset to your team !!!! More

Thanks for the help Michael Troche and Alfredo for taking care on the issue of my QX60. And Thank You for taking care of the recall. care on the issue of my QX60. And Thank You for taking care of the recall. More

I brought my car in that I have only had for a month. There is a creaking noise that sounds like it is coming from the door or sunroof. They had my car for a week until I called to check in. My advisor J There is a creaking noise that sounds like it is coming from the door or sunroof. They had my car for a week until I called to check in. My advisor Jesse said the tech doesn't hear the noise and to stop by to drive with him. I came immediately and we did not hear the noise and I was advised by the tech that he did pop the door panel back in place so I thought the problem was fixed because it was loose before He did say he could hear noise from the sunroof but that he checked it out and it was fine. I was advised by jesse that they will detail my car and I can pick it up later. I picked up my car and noticed when I drove home some discoloration on the inside of the car that I thought was just dust and it does not come off. It looks like bleach spots. I called jesse in the morning and he said to bring it in right away. Jesse tried to clean it with multiple products and it did not come off. He advised me that they do not detail the inside of cars but I told him my car did not look like that before and since it is not coming off it looks like a chemical was used and ruined my car. He took pictures and said he would escalate to the service director and wait 24 hours. It has been 2 weeks and I have heard nothing. I have tried to call and leave a message and my husband has tried to reach a manager and we have heard nothing. Also my car is still making noise. So it is bad enough that the problem was not fixed, my interior was ruined and I cant get my calls returned . It feels like they dont care and I have been nice through the whole process. More