Dublin Buick GMC Chevrolet Cadillac

Prompt, professional, complete service. Great communication The dealership was professional from scheduling through pickup. They had availability on short notice, provided an early drop off service, and were v The dealership was professional from scheduling through pickup. They had availability on short notice, provided an early drop off service, and were very accomodating when I did drop the vehicle. Excellent communication regarding services rendered, and scheduling. They took great care in keeping the vehicle clean and tidy. Service manager (Christina) was excellent. More

Cold customer service I have been to this place a few times because it is the closest one for me. Every time you walk into the service office, regardless it is busy or not, I have been to this place a few times because it is the closest one for me. Every time you walk into the service office, regardless it is busy or not, nobody will say hello or address you. The staff won't even lift their eyes from computer screen. Until, you start to move around and they feel your agitation. This recent time, I never got called after the service is done. By the end of the day, I went to see and check and it has been long completed. There need a big improvement in communication with customers here. More

Great Customer Service Mike kept me informed, checked with me for any additional work needed and work was done correctly in a timely manner. My vehicle is like new. Mike kept me informed, checked with me for any additional work needed and work was done correctly in a timely manner. My vehicle is like new. More

Pleasant experience The service was good. We felt a knowledge at all times. Could use a little bit more customer service but over all great thanks Mike. The service was good. We felt a knowledge at all times. Could use a little bit more customer service but over all great thanks Mike. More

great service Knowledgeable staff and quick service while I waited. Made appointment by phone, showed up at 7am and staff was ready and willing. I will be back agai Knowledgeable staff and quick service while I waited. Made appointment by phone, showed up at 7am and staff was ready and willing. I will be back again as always. This is the only dealership I use. More

Que replacement I had my Que system malfunctioning, Fortunately, I had extended warranty to cover the cost which imagine is substantial. This dealership has the best I had my Que system malfunctioning, Fortunately, I had extended warranty to cover the cost which imagine is substantial. This dealership has the best service bar none. I would recommend anyone here to have the Cadillac service here. Thanks again! By the way you have some coffee will you wait. More

Service Appointment Service appointment was on time and work was completed promptly. Employees were professional and friendly. Vehicle runs and feels much better when Service appointment was on time and work was completed promptly. Employees were professional and friendly. Vehicle runs and feels much better when driven. Thank you. More

Service on Infinity QX60- Dead Battery I liked Kyle my customer service tech, but I have to tell you, I was a irritated when he was nearly complete with my intake info (he went to get a pr I liked Kyle my customer service tech, but I have to tell you, I was a irritated when he was nearly complete with my intake info (he went to get a print out of an estimate for my work), and a customer walked in ready to pay. Rather than finish with me (and tell the customer he would be right with them), he pulled out the paperwork for the customer, went over the charges and status of car, then turned him over to the cashier. THEN he came back and finished with me. Really unprofessional, and on top of that, I also felt "he was a man", and I'm just a "women" type vibe. Other than that, I am satisfied with service. More

Lease Buy Out To long if a wait for a deal that was ALL pre arranged online. All that was needed was to sign papers and was waiting around for 3+ hours after a set To long if a wait for a deal that was ALL pre arranged online. All that was needed was to sign papers and was waiting around for 3+ hours after a set appointment time. And we were existing Infinity customer. More

Long delays When I made my appointment, I was told it would be done in a half hour. When I arrived, I was told it would be hours. I then had to wait an hour for When I made my appointment, I was told it would be done in a half hour. When I arrived, I was told it would be hours. I then had to wait an hour for the shuttle. The scheduling should be more accurate. I had to call to find out if my vehicle was done, although I was promised a call. More