Dublin Buick GMC Chevrolet Cadillac

Service rep tried to up me for items not called out in my manual for mileage. Not good from my point of view. If I had a critical fix how do I know the service rep is telling me the truth and not trying to manual for mileage. Not good from my point of view. If I had a critical fix how do I know the service rep is telling me the truth and not trying to up me. This is a management issue, not a rep issue. This is mot the first time this has happened. If this is how Chevy wants to run service dept I will find an independent repair shop. More

I was husseled pretty hard to pay a high price. Kept waiting 6 hours through dinner. After dark my car was given to me dirty though they pretended to have detailed it. When I called about this they di waiting 6 hours through dinner. After dark my car was given to me dirty though they pretended to have detailed it. When I called about this they did not return call. Financial manager insisted I sign away legal protection for consumers. More

The service advisor is incredible The service advisor, Seamus is excellent and has provided all the details. This time I got the loaner vehicle and it took a day to finish the service. The service advisor, Seamus is excellent and has provided all the details. This time I got the loaner vehicle and it took a day to finish the service. As I had the loaner vehicle, it didn't trouble me. I got my car back and it was clean. Thanks to Seamus for taking care of it. More

Bad service We've owned our Infiniti for about 5 years. And I have only and always taken it to Infiniti for any work or oil change needed. Slowly, over time, th We've owned our Infiniti for about 5 years. And I have only and always taken it to Infiniti for any work or oil change needed. Slowly, over time, the service seems to have lost respect for their customer's. I'm not surprised Concord store has closed. Perhaps a sign your business is not going too swell. Kyle Jensen gave my husband poor attitude when he asked for a loaner car. Kyle said we did not reserve one and that is not correct. And just continued to talk down to him. I requested a loaner from Miguel when I came in to book my appt. He explained if it was just an oil change, no loaner car. If more service needed, rental car is first come first serve. We arrived at 8am. You had my car 7 hours. Im pretty sure that applies to getting a loaner car. Not so apparently. When I was called that my car was ready I asked if they did all the standard things, like rotate my tires. They said no they didn't. They also did not wash my car - said the car wash was broken. That's what they told me last time also. After they rotated the tires, a gentleman named Shamus called to let me know the car was ready, and he was pleasant. And so we called the shuttle service and came back. We will not be using Infiniti going forward. Nor will we buy an Infiniti again. Elizabeth and George Varagas 925.980.1894 More

Wonderful service I appreciate the care and detail that went in to servicing my car. The shuttle service was prompt and friendly and arranging for my car to be washed I appreciate the care and detail that went in to servicing my car. The shuttle service was prompt and friendly and arranging for my car to be washed and vacuumed made me fall in love with my car all over again! More

BENCHMARK SERVICE MANAGER MIKE! THE BEST SERVICE, I AM A ST.CLAIR CUSTOMER, TRIED GILROY AND FREMONT TERRIBLE MIKE GRASSE DUBLIN MY MAN, THE BEST EVER....FANTASTIC *SUPER BEST THE BEST SERVICE, I AM A ST.CLAIR CUSTOMER, TRIED GILROY AND FREMONT TERRIBLE MIKE GRASSE DUBLIN MY MAN, THE BEST EVER....FANTASTIC *SUPER BEST More

Sukh and Jag went above and beyond to work with me to get me into the vehicle I wanted for the price I wanted. Thank you! me into the vehicle I wanted for the price I wanted. Thank you! More

Always great service I never have bad service when I take my car in. The quality of customer care is fantastic. I highly recommend this dealership over others. I never have bad service when I take my car in. The quality of customer care is fantastic. I highly recommend this dealership over others. More

Dealership gives excellent service and is willing to negotiate with you to make a deal. Really nice sales rep named Alex helped me. Shuttle service department was very flexible with my work schedule whe negotiate with you to make a deal. Really nice sales rep named Alex helped me. Shuttle service department was very flexible with my work schedule when dealing with the final touch ups with my car. More

Fast good Nice clean dealership, appointment worked fast, totally painless service. Just extra words to meet requirement, lets just talk about the weather, w Nice clean dealership, appointment worked fast, totally painless service. Just extra words to meet requirement, lets just talk about the weather, which is cold and rainy today. More