Dublin Buick GMC Chevrolet Cadillac

In & Out excellent service My service advisor Michael Gress was very informative knowledgeable with excellent customer service. I had a great experience. I would not hesitate to My service advisor Michael Gress was very informative knowledgeable with excellent customer service. I had a great experience. I would not hesitate to return to Dublin Cadillac in the future. More

Appointments mean nothing Had to take shuttle since it would take “four hours” for oil change and noise diagnosis. Also had a $760 service “offered” while there. Typical! Had to take shuttle since it would take “four hours” for oil change and noise diagnosis. Also had a $760 service “offered” while there. Typical! More

Costumer service Great costumer service provided by Mike. He went out of his way to explain my warranty and what it covered. Although he was busy, took the time to ans Great costumer service provided by Mike. He went out of his way to explain my warranty and what it covered. Although he was busy, took the time to answer all my questions More

Easiest Transaction Ever! I'm so glad we came to this dealership. It was one of the easiest transactions ever and I've bought a few cars over the years. Was it still a long pro I'm so glad we came to this dealership. It was one of the easiest transactions ever and I've bought a few cars over the years. Was it still a long process? Absolutely, but it was still easier. Ramon was wonderful, friendly and great at customer service. I think what made it easier was that we came prepared. We were already approved through another lender for an auto loan, we knew exactly what vehicle we wanted, the price of the vehicle had literally dropped the day we headed to the dealership so we didn't need to negotiate. I give it four stars though because the finance guy Brian forgot to have us sign some additional paperwork and the mats that were in the trunk when we test drove it weren't there when we took it home. We were able to get them but we had to drive back to get them. Otherwise it was a great experience. More

Cautiously Optimistic The entire experience in purchasing my vehicle has been very good. The service rep (Michael) was very courteous, professional and knowledgeable explai The entire experience in purchasing my vehicle has been very good. The service rep (Michael) was very courteous, professional and knowledgeable explaining the problem fully. Having stated this I’m a little concern that only after a week the vehicle needed to be towed back to the dealership and after the service team did their diagnostics had to replace the battery. I have no idea whether this is considered standard procedure for the timing of the replacement but there is a saying in purchasing a used vehicle, that is, you are buying someone else’s problems. I trust that this will not be the case, however, I will be very observant and diligent in monitor the overall performance of the vehicle and that this service experience has been just a “speed bump” along the way of my enjoying the decision to purchase the best vehicle I ever owned! Thank you to all!!! More

I had a great experience with the Dublin Infiniti services I recommend Dublin Infinitit for your new, used and serivces needs. I have bought two new Infinitit's in the past two years and use the serivces depar I recommend Dublin Infinitit for your new, used and serivces needs. I have bought two new Infinitit's in the past two years and use the serivces deparment. More

Purchase of 2019 Infiniti I got a very reasonable deal and customized service from John. He went above and beyond to help me get the deal done. John was amazing. I got a very reasonable deal and customized service from John. He went above and beyond to help me get the deal done. John was amazing. More

Used car purchase Purchased a used vehicle from Russell, he did a great job presenting the vehicle giving us 2 test drives.he was very friendly knowledgeable and courte Purchased a used vehicle from Russell, he did a great job presenting the vehicle giving us 2 test drives.he was very friendly knowledgeable and courteous. More

Diesel engine problem Louis is a great service writer he is very professional and does job with excellent follow thru. He kept me notified when my truck would be completed. Louis is a great service writer he is very professional and does job with excellent follow thru. He kept me notified when my truck would be completed. More

Unfriendly. Customer service was bad and service manager was abrasive. Short response to questions without eye contact and condescending responses. Recommended Customer service was bad and service manager was abrasive. Short response to questions without eye contact and condescending responses. Recommended tire change but didn’t voluntarily communicate when tires should be replaced or what my estimated cost could be or future repairs or maintenance needed for my car. I was told a 1.5 hour wait is a good amount of time to wait. Maybe true but he could have asked if I needed a ride somewhere or where to lounge while waiting. Was in your dealership for 2 hours and I have to ask for status. More