Dublin Toyota

BEWARE of MICHAEL CORNELIUS!!! (Mr. Catalytic Converter) BEWARE of MICHAEL CORNELIUS!!! His lastname has an eerie resemblance to Catalytic Converter!! that is what he does! He kills a working catalytic con BEWARE of MICHAEL CORNELIUS!!! His lastname has an eerie resemblance to Catalytic Converter!! that is what he does! He kills a working catalytic converter of your car and when you call him, he hangs up on you!! I had the misfortune of taking my Camry to Dublin Toyota for regular oil change and wiper blade change.. Next day, after the service, we took the car out and by the time we got home, realized that the car is making a lot of noise than normal.. We called Mr. C and reported that the car is making weird sound during starting, subsides a little bit as it picks up speed and then the sound comes back when accelerator is pressed. Mr.Cornelius immediately said it costs $185 to do the diagnostics .. Tried to tell him the car had no issues when I gave it to service, but he has no patience to listen. . I agreed and soon after the diagnostics told me that the Catalytic Converter needs replacement (cost $3400) everything is rusted and the exhaust pipes needs replacement. He further commanded "your smog test WILL fail" . I gently reminded him that the car had a successful smog check couple of days before I took it to service, and the smog check company visually inspected the catalytic converter, checked its operation and PASSED it. So how can the Catalytic Converter go bad in such a short time? However, he kept saying that the smog check company did not test my catalytic converter, but when I told him I can show the report he was unwilling to listen and kept shouting me down before eventually hanging up on me. In addition, the fuel efficiency of the car was near perfect. So it is hard to believe that there was anything wrong with the Catalytic converter. However, for Mr. Cornelius none of these facts matter. He doesn't believe in listening to the customer. My strong guess is that these guys deliberately spoil parts of the car so that they can squeeze money from customers. I reported the matter to Toyota immediately, told them how Dublin Toyota spoiled the Catalytic Converter on purpose or in error and how arrogant Mr. Michael Cornelius was behaving. They promised me a response with in next 24/48 hours and I am awaiting it. I normally take my car to Livermore Toyota, where you will be treated a lot better. I was in a hurry and went to this hideous place after a long time and paid a heavy price. NEVER AGAIN DUBLIN TOYOTA! These guys must be paraded in the HALL OF SHAME FOR WORST AUTO SERVICE. More

Worst service advisor, Right off the bat, the service advisor was more focused on how to charge money, misinformated me on what the problem may be. I showed him diagnostic Right off the bat, the service advisor was more focused on how to charge money, misinformated me on what the problem may be. I showed him diagnostic done by another Toyota dealership and two other mechanic shops that the noise was coming from the transmission. I asked him all I want to know is if it is the transmission, will it be covered by the warranty. He was insisting he can’t tell me until I pay $185 AGAIN for his mechanic to tell me the same thing the other Toyota dealership already has. He was being rude. I escalated to the supervisor, what I realized was that they were brushing me off just because it was a defect and they might not get paid by me. I asked them to give me all their statements in writing, because each one of them were so contradictiry and misleading, but all of them refused to put any of their statementnts in writing. On top of it all they had misdiagnosed the problem twice already, now they expected me to pay for another diagnostics. Rediculously un proffessional. Will never recomment or step in that filty place again. More

They are always fast and professional. I have always been able to make an appointment when I need one without waiting. The service has been fast, professional, and often alerted me to work I have always been able to make an appointment when I need one without waiting. The service has been fast, professional, and often alerted me to work I needed done still under warranty or for safety. Since I usually wait for my car, I appreciate the speed and accuracy of time needed estimate. More

Shopping for my new car was a pleasure Satish was helpful and honest and really interested in finding me a car. I did not feel at any time that the salesmen were trying to pressure me into Satish was helpful and honest and really interested in finding me a car. I did not feel at any time that the salesmen were trying to pressure me into a sale. More

Excellent service department Always gives me excellent service and quality. Booking an appointment was simple as clicking online. Nice environment and staff is very courteous! Wou Always gives me excellent service and quality. Booking an appointment was simple as clicking online. Nice environment and staff is very courteous! Would definitely recommend to anyone. Joe was excellent! More

Rude service I drop off my car for a regular maintenance (oil change, inspection, etc.) & tire rotation. I came to pick up my vehicle in the evening after work. I drop off my car for a regular maintenance (oil change, inspection, etc.) & tire rotation. I came to pick up my vehicle in the evening after work. I waited 10 minutes in the lounge. An advisor came and told me my SUV is in the drive-through. I went out, opened the door and the first thing I noticed is the floor mat on the driver side is not there. I asked and was told that it's in the trunk. I got the mat out of the trunk and put it back in its place. I also noticed that a hub-cab is on the passenger seat. I told the advisor and he took it and try to put it back in. He couldn't do it, so he went and fetch a technician/mechanic. He, too tried for a few minutes and couldn't get it on as well. They both disappear and left me standing outside for a good 20-25 minutes. Then a service manager came out. He immediately started with an intimidating voice saying the hubcab was already broken in the first place. I told him that's not the case and we start going back and forth. He finally back down and told me that he'll put in a new one for me and will call me in to have it fix. I'd waited for like more than 2 weeks now and he never call. The day after the incident, the service advisor who check in my vehicle text me and asked me give him a review and he expects nothing less than a 10 in all areas. I texted back and said there is an issue and it needs to be address immediately. He told me to text him again in a couple of days if I didn't hear anything from the service manager. I waited for 5 days and text him again to tell him that I have not receiver any call yet. Well, I've not received his text response yet. It seems that they're leaving hanging. If I don't hear anything in the next few days, I guess I'll have to take further actions on this. More

Great experience We worked with Larisa to purchase a new SUV over the long weekend. She was helpful, efficient and great to work with. We had a great experience and We worked with Larisa to purchase a new SUV over the long weekend. She was helpful, efficient and great to work with. We had a great experience and would definitely go back to her in the future! More

Great service I was serviced by the advisor, Zhi Zhang. He considered all of my comments and gave me a plan for what I really needed for my car. He explained in det I was serviced by the advisor, Zhi Zhang. He considered all of my comments and gave me a plan for what I really needed for my car. He explained in details what each service item would do and how they helped my car. So I felt I was not pushed to buy something I really don't need. Overall I feel very comfortable with the service. More

Always friendly and competent Eric was very informative and helpful thank you! I also have worked with Scott and it seems like the service team always do the right thing for their Eric was very informative and helpful thank you! I also have worked with Scott and it seems like the service team always do the right thing for their customers More

Oil change Every time i came to do oil change of my car. They so nice and quick Service. They are all professional. I really like this place and will go back ag Every time i came to do oil change of my car. They so nice and quick Service. They are all professional. I really like this place and will go back again. More