Duke Automotive

Dont be in a hurry I called the parts dept. to have towing mirrors installed on my 2016 silverado and Jeff was very helpful. He said I would receive a call from Will i I called the parts dept. to have towing mirrors installed on my 2016 silverado and Jeff was very helpful. He said I would receive a call from Will in service to schedule an appt. so after three days i called back to find out when i could schedule this appt. Jeff connected me with Will's voice mail and he returned my call quickly letting me know he had been busy and scheduled my appt the following Wednesday. I arrive to drop my truck off and I am informed the parts are not in but are probably on the truck arriving that day. A call the day before notifying me of this delay would have been helpful. I asked Will to call me that afternoon to let me know if they had come in, no call. I called the next day to ask about my truck and Will explained his assistant forgot to call me. I received a voice mail on Friday to let me know they would start on my truck on Monday and have it finished that afternoon as the parts had arrived. I called Monday afternoon only to be told the technician had an emergency and no one else should finish his work. I was assured the truck was to be ready by mid day on Tuesday. When I called at 4p.m. on Tuesday the truck was just being finished so I was finally able to pick it up. The mirrors looked good except for the fingerprints all over the mirror itself. The tech did a good job of installing them. I paid the bill and looked it over asking about my loyalty parts discount which had not been applied and was then delayed further while it was credited to back to my card. It is spring and the pollen is bad but the truck was filthy and the bed full of maple tree helicopters and oak tree chains, like it had been parked in the woods. This was all done with friendly voices and smiles. This is the first vehicle purchased at this dealership as I usually buy from another local Chevy dealer(M.D.) and it was less than I am accustomed too. More

Service Experience The overall experience was good, the only reason I did not rate 5 star was because I had appointment at 10 and I called at 3:30 to learn it not been p The overall experience was good, the only reason I did not rate 5 star was because I had appointment at 10 and I called at 3:30 to learn it not been pulled through shop yet. However it was still ready by time I got there but that was a huge gap between time scheduled for service and the time actually worked on. More

Happy Stan Bell did an excellent job helping me to find the truck of my choice. He is very knowledgeable and easy to work with. All the people at Duke were Stan Bell did an excellent job helping me to find the truck of my choice. He is very knowledgeable and easy to work with. All the people at Duke were very friendly and helpful. More

Excellent customer service!! Its all about you when u visit this dealer! Great group of people! Just bring breakfast, lol!! The process of buying a car as it should be!! Quick and Its all about you when u visit this dealer! Great group of people! Just bring breakfast, lol!! The process of buying a car as it should be!! Quick and easy! We bought a used Cadillac XTS with low miles and the price was the best we've seen...best bang for your buck! More

2016 Traverse LT Best dealership I have ever worked with. I have purchased several vehicles over the years and never felt so comfortable as I did working with Maggie a Best dealership I have ever worked with. I have purchased several vehicles over the years and never felt so comfortable as I did working with Maggie and Bruce. I love my vehicle thank you for everything!! More

Equinox Happy I purchased my Equinox in Oct 2011 and to this day Duke has given me such wonderful service keeping me on the road running happily across the country! I purchased my Equinox in Oct 2011 and to this day Duke has given me such wonderful service keeping me on the road running happily across the country! I am very pleased with the service team at Duke here in Suffolk. Love my 2012 Equinox and I get many compliments of the beauty that it is as well! Thanks Duke for making me a happy owner! More

2016 Silverado 2500 HD Great dealership, great sales staff. This is the third new vehicle I have ever purchased and all have come from Duke Automotive. I'll be back if I e Great dealership, great sales staff. This is the third new vehicle I have ever purchased and all have come from Duke Automotive. I'll be back if I ever need another one. More

Stan Bell is a person to help people get happily involved Stan made me want to do business with him even though I could get more on my trade in and get a better deal elsewhere. Stan made me want to do business with him even though I could get more on my trade in and get a better deal elsewhere. More

2500 HD Excellent dealership with professional salesmen. I was impressed that each person I spoke and dealt with actually had a personality. That may sound Excellent dealership with professional salesmen. I was impressed that each person I spoke and dealt with actually had a personality. That may sound a little prejudice, but I personally hate buying vehicles because I normally don't like talking to salesmen. This was not the case at Duke Automotive. I live an hours drive away, passed several dealerships between Poquoson and Suffolk, and will definitely buy again from Duke. I would like to thank Jerry, Mike, and Don for making this purchase a painless experience. More

Need service People were friendly and knew how to find problem And fix it.worked with Richard Potts work was done very quickly and quote of cost was given before People were friendly and knew how to find problem And fix it.worked with Richard Potts work was done very quickly and quote of cost was given before work was started. More