Duke Automotive
Suffolk, VA
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I have 3 autos and always take them to Duke. The people are extremely nice and friendly. They always try to meet my needs with convenience for appointments and ease of delivery and pick up of my vehicles. are extremely nice and friendly. They always try to meet my needs with convenience for appointments and ease of delivery and pick up of my vehicles. They never fail to provide transportation to my job and pick up from it so I can have service done. I never go to any other dealer. Duke is terrific! More
Service was great. I was very impressed when the owner came out to meet me. I was introduced the sales and service manager. The appearance and confort of the waiting room was excellent. I eagerly await my came out to meet me. I was introduced the sales and service manager. The appearance and confort of the waiting room was excellent. I eagerly await my next visit. I hope to purchase my next vehicle from this dealership. More
Scott has been my service advisor for about 11 years now, and has provided nothing but the most courteous and professional customer service to me and my family. He is very accommodating, particularly when I and has provided nothing but the most courteous and professional customer service to me and my family. He is very accommodating, particularly when I call him at the last minute and need help immediately. Ashley and Tiffany are also two of the most pleasant and friendliest people I've had the pleasure of talking to. Duke Service is very fortunate to have these three working for them! More
Jerry has been selling vehicles to us for 25 years or more. We have bought vehicles from only two other dealerships and regretted our purchases many times. Jerry is friendly, honest, and outright profe more. We have bought vehicles from only two other dealerships and regretted our purchases many times. Jerry is friendly, honest, and outright professional. We do not ever intend to purchase a vehicle from another dealership. We feel valued as customers and comfortable that any problems will be resolved. Thanks More
I have purchased my last three vehicles from Duke and Jerry Butler. I have purchased a number of vehicles at other dealerships over the years and my positive dealings with Duke during the sale and after Jerry Butler. I have purchased a number of vehicles at other dealerships over the years and my positive dealings with Duke during the sale and after the sale compare to no other dealership. There are no surprises anytime during the buying process. I have recommended Duke to everyone I talk with about buying a car and will purchase my next vehicle from them. More
Duke is wonderful...we do not buy anywhere else but at Duke. Friendly, no pressure service. Just wonderful people. It doesn't stop with the sales department, the service is wonderful...it is not a dealer Duke. Friendly, no pressure service. Just wonderful people. It doesn't stop with the sales department, the service is wonderful...it is not a dealer where they get your money and then do not care anymore. Great folks! More
I am completely satisfied with my personal experience with Duke Automotive. The salesperson, Paul, spend time with me locating the exact 2010 LTZ Suburban I was looking for. Paul also was very personable with Duke Automotive. The salesperson, Paul, spend time with me locating the exact 2010 LTZ Suburban I was looking for. Paul also was very personable and has kept up communication even after the sale. The service department is one of the best I have ever dealt with. The service advisor, Rick, has been exceptional. He has always been accommodating to my appointment needs. Also, he is very informative and keeps me up to date while my 2010 LTZ Suburban is being serviced. I will most certainly purchase my next automobile from Duke Automotive. More
Purchasing a vehicle from Duke Automotive is a very pleasant experience. Prior to my purchase, I decided to check out other vehicles and dealerships. It was HORRIBLE, I was insulted, talked down to a pleasant experience. Prior to my purchase, I decided to check out other vehicles and dealerships. It was HORRIBLE, I was insulted, talked down to and taken for a dumb blonde who had not done her homework. Happily, I came "HOME" to Duke Automotive. Not only did the staff listen to me, I was made to feel like a knowledgable buyer and most of all - a person. Never again will I stray from Duke Automotive. It is the best ever - keep up the good work. Thank you again Pat C More
I have purchased all of my persoanl and business vehicles through Duke Automotive since 1978 so I have a very long history with this dealership. From my perspective the biggest thing Duke brings to the tabl through Duke Automotive since 1978 so I have a very long history with this dealership. From my perspective the biggest thing Duke brings to the table in a car buying deal is trust. I trust the saleman I work with, and I trust the people right on through the service and repair relationship. The trust I have for this relationship goes all of the way to the top of the management team. I know Duke will treat their customers fairly. I have worked with other dealerships some good and some not so good helping my kids buy a particular car. Though the outcomes have been okay, I have never found the same level of comfort that I have with Duke Automotive. More
We have always been treated professionally and respectfully each time we have purchased from Duke. We have purchased 2 new vehicles and 2 used vehicles from Duke. The prices are always right in respectfully each time we have purchased from Duke. We have purchased 2 new vehicles and 2 used vehicles from Duke. The prices are always right in line with the Blue Book Value for the cars and the amount given for the trade is always more than fair. We have never found a more honest or fair dealership in all our dealings with buying and selling vehicles. We have never left with the feeling that we were taken for a ride or cheated in any way. Duke does not try to sell you things you don't need and always has your best interest at heart. They try to get you the best financing available, but it is your choice in the end. We have always been satisfied with their service team when we take our vehicles in for service. The girls are friendly and knowledgable. Work is not done until it is approved by me after given all the pricing information. Transportation is provided free of charge since I purchased my vehicle there. Duke is our choice and they will continue to recieve our business. They treat you like family. More