Dulles Chrysler Jeep Dodge RAM

Found a Promaster van at Dulles at a decent price did all the paperwork remotely and they even delivered the van. Found out that none of them really communicate but moved on. the van showed very late at nigh the paperwork remotely and they even delivered the van. Found out that none of them really communicate but moved on. the van showed very late at night and I looked it over first chance I get and find a dent in the side panel and also these new vans are stripped instide not added features like small plastic bits or a headline in the storage area. I made the GM aware of everything and he agreed to fix the dent and I asked for him to sell me the headliner at cost. he then passed me off to Cody the salesperson who was really lost talking about me buying another van. he said the van had no damage and I should basically deal with it! calling me a liar without saying it in so many words then back peddled when I called him out. Looks like I’m stuck with a brand new vans with damage and no headliner. Use caution when considering buying anything from them because like many others have said after the sale you have zero customer service or help! More

Please don’t trust the rep and their mangers here. Make sure to get everything in writing. Make sure you review each and every amount for accuracy. They raised the MSRP of car by $2000 in less than Make sure to get everything in writing. Make sure you review each and every amount for accuracy. They raised the MSRP of car by $2000 in less than 12 h of giving an actual OTD quote on paper, and said this is how the market works. Then after agreeing to lower the selling price by $1589 they misrepresented the tax /fees number to match/ arrive at the out of pocket amount that I was willing to pay. They didn’t pay or charged for my registration eventually but included it in original estimate and added that cost to MSRP. During contract signature I called this out and they had only reduced the price by 1140, unfortunately it was too late for me in the process to back out. When asked, they said initial is just an estimate. I was not happy with the haggling and the borderline fraudulent numbers they gave. I had a trade in as well that they purposefully low balled initially until I showed up CarMax offer. It is better to just advertise a true price and follow up with no haggling policy. also, give accurate numbers to the customer.I will ask anyone visiting this dealer to very carefully review the numbers, make sure you get everything in writing and double check tax and fees are correctly calculated during initial discussions. I will not recommend this dealership and their sister Dulles Kia to anyone. More

Worst experience that we have ever experienced bought the car 3 weeks ago and now in the shop for repairs again . Was told shouldbtake about 2weeks to get back , would not recommend this dealership to anyon car 3 weeks ago and now in the shop for repairs again . Was told shouldbtake about 2weeks to get back , would not recommend this dealership to anyone. More

AVOID AT ALL COSTS - SOLD US A LEMON WITH ZERO ACCOUNTABILITY I'm writing this review to warn other potential customers about my HORRIBLE experience with Dulles Chrysler Dodge Jeep Ram in Leesb ACCOUNTABILITY I'm writing this review to warn other potential customers about my HORRIBLE experience with Dulles Chrysler Dodge Jeep Ram in Leesburg, VA. On January 25, 2025, we purchased a 2020 Mazda CX-5 Grand Touring that they claimed was in excellent condition. What followed was an absolute nightmare. THE DISASTER: The vehicle was stored briefly at my in-laws' home in Williamsburg, VA before my mother-in-law drove it to Tampa, FL for my daughter who attends USF. Upon arrival in Florida's heat on February 7th, we discovered the air conditioning was COMPLETELY NON-FUNCTIONAL - blowing nothing but scorching hot air. What followed was a wild goose chase of repair shops: Tire Kingdom (Feb 8): Found ABSOLUTELY ZERO FREON in the system - impossible for a functioning A/C that supposedly "passed inspection" just weeks earlier. $217.99 down the drain just for diagnosis. Westshore Mazda (Feb 8): Charged us $245.69 for diagnosis and tried to gouge us with a $1,000 quote for a part that costs $120 retail. Budget Motorcars (Feb 10-12): Finally found the truth - a completely failed compressor, faulty evaporator temperature sensor, and leaking pressure valves requiring MAJOR repairs costing over $3,100! THE IMPACT: $3,563.68 in repairs IMMEDIATELY after purchase My daughter stranded without transportation during college move-in Extra hotel nights and changed flights due to extended stay Countless Uber/Lyft expenses THE RESPONSE: When presented with MULTIPLE mechanic opinions stating there was NO WAY the freon could have completely disappeared during a single trip, the dealership: Hid behind the "as-is" clause Claimed their "inspections" showed everything working Dismissed clear evidence of pre-existing issues Eventually STOPPED RESPONDING to our communications Their claim that they "price fairly and take care of customers" is an absolute joke. They sold us a defective vehicle with major components already failing, refused to take any responsibility, and then ghosted us. If you value your time, money, and sanity, STAY AWAY from Dulles Chrysler Dodge Jeep Ram of Leesburg, VA. They exemplify everything wrong with used car dealerships - deceptive practices, false advertising, and zero accountability when problems arise. You've been warned. Buyer beware!! More

Easily the worst car buying experience I've ever had. The salesman (Roman) knew NOTHING about the vehicle and gave me false information that I only realized was false after it was too late. Further, the The salesman (Roman) knew NOTHING about the vehicle and gave me false information that I only realized was false after it was too late. Further, the coolant level warning light went on 10 minutes after I drove off of the lot and one of the keys had a dead battery...both things that should have been checked. My temporary tags also expire today and I've had to chase down the business manager (Hassan) for days. Extremely unprofessional all around, stay away. More

Mustapha was the best used car salesman I’ve ever met. Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s v Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s very agreeable. He’s very knowledgeable and friendly and it was a joy to buy a car through him today More

Read all the other reviews BUYER BEWARE. Choose another dealership to buy or service your vehicle. Customer service is horrendous at best. If they just put half the effort and work that t Choose another dealership to buy or service your vehicle. Customer service is horrendous at best. If they just put half the effort and work that they put into deceiving and avoiding their customers it may actually be a decent dealership. Recently purchased a vehicle would not recommend them to anyone. More

**Review for Dulles Chrysler Dodge Jeep Ram** ⭐☆☆☆☆ I recently purchased my fourth and final car from Dulles Chrysler Dodge Jeep Ram, and unfortunately, my experience was far from sat Ram** ⭐☆☆☆☆ I recently purchased my fourth and final car from Dulles Chrysler Dodge Jeep Ram, and unfortunately, my experience was far from satisfactory. I should have known better after my previous encounters with this dealership. My most recent issue began when I placed a deposit on a Jeep Wrangler that was scheduled to arrive. When the vehicle finally arrived, I was dismayed to learn that it had been sold to someone else. I was forced to special order a new Jeep, which meant an additional six-week wait. I finally received my Jeep in June 2022, but the troubles didn’t end there. Recently, I brought my Jeep in for routine maintenance and to address the wear and cracking on the leather seats, despite only having 35,000 miles on the vehicle. I was assured that the service department would file a warranty claim, and it seemed promising that the issue would be covered. However, I was shocked to receive a call the next day stating that my claim was rejected due to "caused by an outside influence." I attempted to resolve the issue by speaking with the Service Manager, Diana Chadwick, who was supposed to be a "customer advocate." Unfortunately, her response was less than helpful. Diana was rude and condescending, essentially dismissing any efforts to rectify the situation. Her lack of professionalism and unwillingness to assist left me extremely frustrated and disappointed. Given these repeated issues and poor customer service, I would not recommend Dulles Chrysler Dodge Jeep Ram. It's been a disheartening experience, and I regret not heeding the warning signs earlier. More