Dulles Chrysler Jeep Dodge RAM

Half Way Decent Dealership Went in and looked at 2 vehicles (Grand Cherokee Trail Hawk and the Rubicon Recon) and I do Applause our sales guy's patience (it was taking me a whil Went in and looked at 2 vehicles (Grand Cherokee Trail Hawk and the Rubicon Recon) and I do Applause our sales guy's patience (it was taking me a while to make a decision). Guy was new so he wasn't to knowledgeable about the vehicles and couldn't really offer much input. After making my decision on the Rubicon Recon that was just freshly brought in and not even inspected yet they made great effort to get it inspected (except for the part where coordination was poor on the location of the vehicle Keys... took them 30 or so mins to hunt for them). Contacted me back fairly quick that the vehicle was inspected and ready for test driving. After going on another test drive i fell in love with the recon so we went back to talk numbers. Pricing was at an ok margin but they were not willing to accept my offer for the vehicle in which I went to Lindsay Jeep in Manassas and offered them the same amount and was accepted fairly quickly by the manager and I left the same day with a higher model Jeep with More features than the one that was being sold at Dulles with them rejecting my fair offer. All in all I believe that Dulles Jeep doesn't normally sell for too low of a price due to its location (leesburg which is filled with generally richer people and executives that normally like to pay MSRP) so I was not to upset that they declined my offer knowing the overall population and I had managed my expectations. So TIP of the day is to go to Lindsay Jeep where you can get a higher model vehicle for the same price as Dulles slightly lower model vehicles unless you like paying very close to MSRP. More

Excellent Personalized Care Great experience every time. They drop you home, text you updates, let you know when it's ready, pick you up again. Highly recommend their service dep Great experience every time. They drop you home, text you updates, let you know when it's ready, pick you up again. Highly recommend their service department! They keep my Jeep Wrangler running smoothly. More

Amazing dealership Georgi, Gregory and tommy were amazing helping me with the purchase of my new Durango! I? bought a Jeep 2 years ago from Gregory and it was a great ex Georgi, Gregory and tommy were amazing helping me with the purchase of my new Durango! I? bought a Jeep 2 years ago from Gregory and it was a great experience then and a great experience this time as well with Georgi! They really take the time to make sure that you are truly happy with your experience! Can’t thank you guys enough for all the help! More

Stacie Wakefield Excellent honest service Got what I ordered and what I wanted - no xxxxxxxx or lies from any person Stacie Wakefield and Mary were my sales people Excellent honest service Got what I ordered and what I wanted - no xxxxxxxx or lies from any person Stacie Wakefield and Mary were my sales people and did excellent job More

Great customer service! 10/10 would recommend, great customer service. Very friendly and inviting. We are very happy with our new car purchase and will be back in the future! 10/10 would recommend, great customer service. Very friendly and inviting. We are very happy with our new car purchase and will be back in the future! More

very good I was very happy with my experience at Leesburg Dodge I felt no pressure I felt the salesman was very honest and open the finance gentleman was very h I was very happy with my experience at Leesburg Dodge I felt no pressure I felt the salesman was very honest and open the finance gentleman was very helpful I wouldn't hesitate at all on buying another new vehicle from them More

Leaking new Wrangler Unlimited So I bought this car 9/8/2017. Sales process was fine but about a month later found the vehicle to be leaking. We had not gotten rain in the time I So I bought this car 9/8/2017. Sales process was fine but about a month later found the vehicle to be leaking. We had not gotten rain in the time I had owned the car. After rain one night I found standing water in the driver side floor. I texted the sales guy and he stated to bring the car in the next day. I did. When I arrived I was met with questions about the car and being asked if this was a used car. Then a comment was made about the half doors. Asked when I had those put on. Thing is...it came that way. This was no aftermarket door that I added to the vehicle. It was purchased NEW and with half doors. I told them the car was leaking and showed them pictures of what I found the day before. The stated they had their leak specialist that only comes by on Wednesdays. Told me I had to leave the car or come back. Problem was that they had no loaners so I could not leave the car. They guys working the service lanes were going to shop vac the water out of the car. When I went out to remove the rubber mats I purchased there all of the people in the service lane were asking if I got caught out with my top off! I had to answer at least 3 times that I had NOT been caught with the top down during a rain storm. The next day was Wednesday. Someone I sent there to buy their Jeep 10 days after I bought mine stopped in on Wednesday to see if I could bring my car to be checked. The "Leak Specialist' had already left. The only solution is for me to wait a week and still maybe not have a loaner car while they try to figure out what is allowing the rain to leak into the car. Then they said they would get me a loaner and have me bring the car in for service. By the time the found the loaner they were again back to saying they could not fix the jeep or even look at it until the next week. What is the difference of the car sitting out in the rain at my place or sitting out in the rain at their place? They had no answer. Needless to say I will have another dealership look at the car and will never go back there for service. More

Breath of fresh air, I stopped by the dealership with my wife just take a look at the Jeep lineup. I have never owed a Jeep before (I’m no rookie, 61) and frankly I didn’t I stopped by the dealership with my wife just take a look at the Jeep lineup. I have never owed a Jeep before (I’m no rookie, 61) and frankly I didn’t exp ct to be impressed. Well, was I pleasantly surprised. I found the Grand Cherokee was a beautiful vehicle. My salesman Georgi,and his manger, Fred, could not have been more pleasant to work with! I know I got a great deal on a lease and I look forward to working with these guys in the future. More

Double dealing prices I was working on a deal for a new 2017 Dodge Ram, the sales men showed me a lot of incentives then upon close look there was a major issue. The MSRP w I was working on a deal for a new 2017 Dodge Ram, the sales men showed me a lot of incentives then upon close look there was a major issue. The MSRP was listed on the window sticker with the destination charge included, that same MSRP price was listed on the quote sheet (the same amount that included the destination charge) then the dealer was going to add he destination charge again. I was told by the salesmen that their website has a disclaimer that the destination charge is not included. So in effect the dealer was trying to double charge the destination fee to off set incentives they were offering, unfortunately every one buying a car from them is paying it. My point is if the MRSP includes the destination charge and the quote sheet uses that same MSRP price then you cant add the destination charge again, because it was already included in the beginning. Buyer beware! More

Misake After Mistake I bought a Subaru Forester from Dulles Motorcars in Leesburg, VA. It was slightly used (5,000 miles) and a 2017. This was a very specific car that I w I bought a Subaru Forester from Dulles Motorcars in Leesburg, VA. It was slightly used (5,000 miles) and a 2017. This was a very specific car that I wanted, and could not find one where I lived (Atlanta) so I found one in VA and traveled there to buy the car. I was happy with the whole sales experience and drove away. However, when it came time to get my license plates (all handled by the dealer) things got sloppy. Very sloppy. In fact, below is a letter that I had to write to the dealership manager because of how bad things were getting. Because they dropped the ball in getting the car registered, I had another whole set of issues with Bank of America, as I wanted my credit union to take over the loan, but they could not give me the required copy of the title, because Dulles Motorcars had not yet sent it out. Below is a timeline: Mr. Omar, I am having problems getting my license plates for a car I bought at your dealership June 24, 2017. I would like the name of the staff person who is handling the tags/plates so I can get a tracking number to see what the status is on the plates, which should have been sent by now. Please see the timeline below, which details several problems with this issue: 6/24/17: Flew to Dulles International airport in D.C./Virginia to buy a car. Paid ~$33,000 (with tax). Was told I would be signing a Power of Attorney for license plates. 7/11/17: emailed “Kayla” to find out what was going on with my tags. Kayla says she needs to send me PofA. I state I am going on vacation and my tags will expire while away 7/12/17: Kayla replies to my email and says she sent out power of attorney that the tag people need to get my license plates, next day air. 7/12/17: Received PofA , signed and returned to UPS same day 7/13/17: UPS verifies delivery, received by “Whiting” 7/19/17: Emailed Kayla and asked for another set of Temporary Tags. Told her I was going on vacation and would be out of state when the current tags expire. Kayla says she will overnight another set. 7/20/17: Received new set of temporary tags 7/25/17: While on vacation, Bank of America calls to tell me they have not yet received the title and were in contact with Dulles Motorcars, who said they have sent out a PofA for me to sign. Get confirmation from UPS that an item was delivered to home address (still out of state), assume it would be my license plates. 7/29/17: Get home from vacation and find a UPS envelope with ANOTHER PofA for me to sign. Could not drop off at UPS until Monday, 7/31/17. Realize they sent another PofA to home, when, if they had called or emailed, I could have told them I was not at my home address and could provide the vacation address to expedite things. Instead have to wait almost a week to get 2nd PofA in UPS. 7/31/17: Call name on (both) overnight envelopes: “Fleta”. She said she did not get the first PofA (UPS verified delivery to Whiting on 7/13/17). States she will get the 2nd PofA (that I just sent) and will take care of everything. 8/1/17: Called Fleta @ 2:30 and asked about 2nd PofA. She said she had not yet received it. I told her UPS verified delivery at 9:30 am (today), received by “Whiting.” Fleta says that is in another office and goes to check; says she has 2nd PofA. States she will get the paperwork together and send to tag people. It should take “about 3 or 4 days.” I calculate Monday 8/7/17: should be the latest I get my tags. Says that I should have been asked to sign PofA before I took possession of car (I had signed PofA then but says it was for something different). 8/8/17: No tags. Called Fleta (@ 11:30 am, N/A, left message to get the name of the person handling the license plates so I can get the tracking number. 8/8/17: Called Fleta @ 3pm, N/A, left message. 8/8/17: Fleta called back @ 4:30 and stated that (title/tag service) Beacon sent the information to the state of GA on 8/3/17, and it usually takes 4-9 business days for them to send the plates back to Fleta Potts, and then she would next day air them to me. I am expecting the plates no later than Friday, 8/18/17 8/8/17: Sent email to Kayla warning her if my tags were not received by 8/22 I would need her to next-day me a THIRD set of temp tags as the 2nd set would be expiring. 8/10/17: Received permanent license plate. More