Dulles Chrysler Jeep Dodge RAM

Brian Collins made this process very easy. He kept me informed during the entire process. Would recommend this dealership and Brian. He kept me informed during the entire process. Would recommend this dealership and Brian. More

This is my second time getting a car from this dealership in five years. So, I would say they hold good size inventory for you to get one that suits your needs. I was already eyeballing the Dodge Challenger; in five years. So, I would say they hold good size inventory for you to get one that suits your needs. I was already eyeballing the Dodge Challenger; they had one with specifics that I wanted, and Brian Collins was great to work with as he made the experience friendly. I can't wait for the Dodge Charger - EV, as I wanted to have that as soon as it's available. More

Brian Collins was the driving force behind me buying my new Truck. He was courteous as well as knowledgeable about the process and kept me informed the entire time. new Truck. He was courteous as well as knowledgeable about the process and kept me informed the entire time. More

Brian Collins and Angel Ceron were intergal in getting me into the Truck I was interested in. Without their help and knowledge of the car this would not have been possible. into the Truck I was interested in. Without their help and knowledge of the car this would not have been possible. More

Brian and Gabby helped us get through the process seamlessly. We are extremely happy with the pricing and the customer service they provided. seamlessly. We are extremely happy with the pricing and the customer service they provided. More

We wanted to shop local and keep our money in the community, so we stopped by Dulles Chrysler Jeep. Test drove a vehicle. Told them up front that we didn’t want any surprises with the pricing. They community, so we stopped by Dulles Chrysler Jeep. Test drove a vehicle. Told them up front that we didn’t want any surprises with the pricing. They advertised a low price for the vehicle online. Kept assuring us they’d “work with us”. When we went to start the negotiations of course we were told we didn’t qualify for any of the discounts that related to our purchase and would basically be paying the MSRP sticker price for the car. There is absolutely NO WAY anyone would ever qualify for all the discounts so there is no way anyone could ever really pay the internet price of the vehicles on their lot/website. In addition, they included the destination fee in the MSRP, then charged us again on the pricing sheet for the destination fee. When we said according to the window sticker it was already included in the MSRP they began arguing with us and telling us we didn’t understand. We did the math. Base price plus the destination fee equaled their MSRP. Exactly. When Tom began discussing terms, he kept telling us he was losing money on the deal. Tom was incredibly rude, and condescending. It was at that point that we decided to walk away. We will not be doing business with them again—nor did we in this case. Tom clearly does not understand customer service. And we were basically left with, “Go ahead and try to find the car elsewhere. We have all the inventory.” Beware of the bate and switch. The online prices are NO WHERE close to what you’ll pay. They add all the “discounts” back in because you don’t & won’t qualify for them. We walked away from the deal because of their shady business practices. As of today, surprisingly, all their prices on their website have been changed to the MSRP prices with a list of possible discounts. Hmmm…..I wonder why they did that?? Steer clear from their dishonest business practices. More

Do not go to this dealer to buy a car. Negotiated a deal and filled out the paperwork for financing. It was after hours so they said they would submit the application the next morning a Negotiated a deal and filled out the paperwork for financing. It was after hours so they said they would submit the application the next morning and call me. I shook the Sales Manager's, Tom Nguyen, hand over the deal on the counter. Received a call the next morning telling me they had "made a mistake" on their offer sheet and given me two vouchers that were supposed to have been included in the selling price (despite there being separate lines on the deal sheet for the two vouchers) and that the price was going to go up $2K. Salesman, Cody, was apologetic but it was obviously out of his control and they left him to call me with the bad news. More

Had decent enough initial sales experience when I bought my new Grand Cherokee 4xe but since then, nothing. My salespeople no longer work there, sales managers don’t respond to voicemails or emails. I can’t my new Grand Cherokee 4xe but since then, nothing. My salespeople no longer work there, sales managers don’t respond to voicemails or emails. I can’t open the zip file with my sales docs with the password I created (yes I am correctly entering the password I created so don’t try that explanation). Was also promised that after six months I get ceramic coating reapplied - trying to get that done at another dealership so that I don’t have to deal with this place but apparently it has to be done where you purchased the vehicle. Leaving this review is a last ditch effort to get a response. Avoid this dealership at all costs if you hope for a place that offers any type of support post-purchase. More

If Customer Service is important to you, stay away from this dealership. I purchased a car with Deke as my salesman. He contacted me the next day to ask for documentation he forgot to obtain, which I sent this dealership. I purchased a car with Deke as my salesman. He contacted me the next day to ask for documentation he forgot to obtain, which I sent to him the next day. Did not otherwise hear a word from him or anyone else on the Sales team after. I followed with Deke two months later on one minor issue of a cargo mat they owed - does this sound like a place you'd want to do business with? Me: "Hi Deke, it's XXXX. Grand Cherokee over Presidents Day Weekend. I'm checking on the We Owe cargo mat, do you have any intel on when it will be delivered? Thanks. Deke: I'm very familiar with who you are, you cost me $1500 out of my paycheck. You need to take up whatever issue you have with management." Run away from this place. The sales people appear unfamiliar with the vehicles, I had two under the car looking for hitch wiring and neither had a clue although they swore over two days it was there somewhere. Coupled with non-callbacks and unprofessional texts, my recommendation is to find a different dealer if you care about a satisfying experience. More