Dulles Chrysler Jeep Dodge RAM

Unsatisfied in WV If anyone is looking for a car do NOT go to Dulles Motorcars!! By far the worst service we have ever experienced!! We purchased a brand new jeep reneg If anyone is looking for a car do NOT go to Dulles Motorcars!! By far the worst service we have ever experienced!! We purchased a brand new jeep renegade from them 2 weeks before Thanksgiving and just got our second key the day after Christmas, because they lost the key!! They promised they would call me when the key came in and I never heard from them. So I called them the week after thanksgiving and they said they had the key and I would need to call back to set up an appointment.. I called back to set it up on Christmas Eve because My husband doesn't drive this to work everyday because of gas and mileage... We made it for 3:30 because He works at the airport and gets off at 3:00. The day before they call and confirm the appointment, and along with that I had an email telling me they would leave the check they owed us. mY husband showed up at 3:29 on Christmas Eve and everyone had left and they didn't have the check!! He was furious it was Christmas Eve he wasted his time running there since they couldn't help him because they closed early... On Saturday my family went with me since my husband had to work! The manager tried telling me he didn't show up until 6 and we were sitting at church at 6:00. I have a text that shows what time He arrived!! We told them we would like to have our check and have our key programed and they couldn't even find the check or the key they told me they had!! Finally they found it and we left!! While waiting for the key to be programmed a lady heard me talking and told me she bought a car in July and they still hadn't given her extra key and that was why she was there!!I will NOT be taking our jeep there to get it serviced when it comes time and I will NEVER buy another car there!! Had they called us Christmas Eve to tell us they were closing early it would've been ok! There is a lack of communication between departments not to mention we had to put miles and gas in the car that was not needed. While purchasing the car we had a very nice manager help us out with blonde hair, but he was about the only one there of any help!! More

Dulles Auto Dealership Excellent Service, very helpful, willing to work to customer needs. Very flexible, very proud their energy and very helpful and excellent skills.. Hig Excellent Service, very helpful, willing to work to customer needs. Very flexible, very proud their energy and very helpful and excellent skills.. Highly recommended to Anybody special the whole of mine. Im very happy the experience first time go there. im very proud all services they provided to us. and we are very welcome to the Dulles auto. Im very proud all the staffs who helps us make dreams comes true. Come by and stop buy everybody so that you may have excellent experience same thing with me. overall experience Excellence. There service are above and beyound. More

Great Customer Service... It's why I keep coming back! This is my 3rd time purchasing a vehicle from Dulles Motors over the past 8 years. I continue to come back because their customer service is fantastic This is my 3rd time purchasing a vehicle from Dulles Motors over the past 8 years. I continue to come back because their customer service is fantastic. My salesperson was Missy and from the moment I met her, I knew she was going to make my car purchasing experience amazing! I was right! I got the deal I asked for from the purchase of my new car to my trade in. I highly recommend if you are in the market for a new car to come here! You won't be sorry. More

Easy process I was looking for a Jeep Patriot for my daughter. It was a real simple process and a great price at Dulles Motorcars. Would definitely recommend Bryan I was looking for a Jeep Patriot for my daughter. It was a real simple process and a great price at Dulles Motorcars. Would definitely recommend Bryan and the rest of the team. More

Great customer service and attention to detail Bryan Scrafford was very helpful negotiating a deal I could afford. His personal attention to detail was the difference in purchasing my car from Dul Bryan Scrafford was very helpful negotiating a deal I could afford. His personal attention to detail was the difference in purchasing my car from Dulles. More

Excellent sales team I bought a Grand Cherokee from Bryan Scrafford at Dulles Motorcars several months ago. He was very helpful in scheduling a service appointment for me I bought a Grand Cherokee from Bryan Scrafford at Dulles Motorcars several months ago. He was very helpful in scheduling a service appointment for me when my Jeep had some issues and has continued to check in with me. It's great to know that the team at Dulles isn't just in it for the quick easy sale but wants happy customers for the long term More

Amazing Experience Missy did a fantastic job helping me get a new Durango. She was able to find the EXACT Durango I wanted and went above and beyond to make sure that t Missy did a fantastic job helping me get a new Durango. She was able to find the EXACT Durango I wanted and went above and beyond to make sure that they beat every other dealership in the area on price. I've bought several Dodges over the years and I've never had a more positive and comfortable experience. They also gave me a LOT more for my trade-in vehicle than the other dealerships I visited. I wish I could award more stars! More

Unprofessional and unknowledgeable salesperson My wife and I recently made a trip to Dulles Motorcars to take a look at a new 2015 Jeep Grand Cherokee. We got there and were approached by a salespe My wife and I recently made a trip to Dulles Motorcars to take a look at a new 2015 Jeep Grand Cherokee. We got there and were approached by a salesperson, JC, who told us he could assist us. We asked him a couple questions about the Grand Cherokee, and he didn't know the answer to any of the questions, and kept saying the car was "it's a good car" and completely ignored my questions, which I thought were pretty basic and that every salesperson should know. He also tried pushing us to a used Grand Cherokee, and again, when I asked him about the car and how it differs from the brand new model, his response was "nothing" which clearly was not the case just by glancing at the two. After a couple questions, he seemed to get a bit agitated and annoyed, and kept insisting we get a used one, even after telling him we wanted new. The thing that really upset us and ultimately let to us buying elsewhere, was when he started talking to other customers in front of us, as if we weren't even there. He abruptly just walked away and went inside the dealership and after about 10 minutes came back out with car keys for the other customer he started helping. After seeing that, we felt like he didn't want to waste time with us because we weren't "serious buyers" so my wife and I left and went to a different dealership and bought the car there. More

Great job, as always Never have a bad experience, everyone is courteous and helpful whenever I go, keep it up. I would and will always recommend this dealership whenever I Never have a bad experience, everyone is courteous and helpful whenever I go, keep it up. I would and will always recommend this dealership whenever I can. More

Service of my KIA Sportage Garry Bevins has been taking care of car for 15 yrs; wouldn't have it any other way! Service guys are wonderful/friendly. Thank You Garry Bevins has been taking care of car for 15 yrs; wouldn't have it any other way! Service guys are wonderful/friendly. Thank You More