Dulles Chrysler Jeep Dodge RAM

At Dulles Chrysler Jeep Dodge RAM ask for Tom Roark! Owning a Jeep has been my dream since before I could drive and Tom Roark made it happen! I had an overall great experience with everyone at Dulles Ch Owning a Jeep has been my dream since before I could drive and Tom Roark made it happen! I had an overall great experience with everyone at Dulles Chrysler Jeep Dodge RAM. I had the pleasure of working directly with Tom Roark, who was very friendly, knowledgeable and nice to work with. We were able to communicate in person, and through email. I also worked with Brittany Hendrickson in the Finance department; she was able to answer any questions we had and made the financial process quick and painless! Everyone else I met at the dealership was extremely friendly and helpful. The dealership itself is in a great location with easy access. If you're interested in purchasing a Jeep at Dulles Chrysler Jeep Dodge RAM ask for Tom Roark! More

Worst purchase experience of my life. At first, I was told a sales manager didn't want to honor the USAA Car Buying Service pre-negotiated price because they could make more money off the At first, I was told a sales manager didn't want to honor the USAA Car Buying Service pre-negotiated price because they could make more money off the deal since it was a rarer car. After complaining, I got them to agree to the pricing. As I waited for a week for the vehicle to be delivered, my sales rep did a horrible job of responding to my inquiries and keeping me updating. I called at least two dozen times, and received less than 5 callbacks despite promised communication - even from a manager. Once there, the purchase process took a few hours (way too long, car wasn't prepared at all) where they nearly robbed me of $995 due to some "miscommunication" - I was seconds from signing the purchase agreement before I noticed their mistake! Did I mention the "documenting fee" is also $695?! How about them lowballing my trade-in for $3,000 less than even CarMax, when it was a fantastic vehicle? Also, the finance office will attempt to rob you even more. They offered a 6 year warranty for $4,000 at first. Their actual cost for this was about $3,100 - but get this, a LIFETIME warranty with the exact same coverage was $3,000 at their cost, and they wanted to sell me a worse warranty for a higher price. I knew how to play the game, and got the finance manager I dealt with pretty flustered once she had to reveal her true pricing. In addition, I was told by my salesman I qualified for a military and USAA rebate... but as it turned out, they both couldn't go together, and they didn't bother making up for any of the difference. The brand new car also had cosmetic damage to it that I didn't notice until I got home, 400 miles away. Of course they will do nothing to help me now that they have my money. But wait, it doesn't end there! They FAILED to handle my tax and tag/title work, and are saying I owe them an extra $250 on top of the taxes when I can handle this myself at my local BMV. And it took days of haggling for them to figure this out, and didn't even call back once they did. More

Recall service. They were very polite from beginning to end. Scheduling, checking in, waiting for the service, and the check-out was all great! It took a lot less ti They were very polite from beginning to end. Scheduling, checking in, waiting for the service, and the check-out was all great! It took a lot less time than I had planned for, which made me smile:) More

Great Experience I had a first class customer experience and the car was in great shape and they worked diligently to find the right deal for me. I purchased 2010 bmw I had a first class customer experience and the car was in great shape and they worked diligently to find the right deal for me. I purchased 2010 bmw 750li in good condition. Would recommend this dealership and will hopefully be buying my next car from them in the future. Everyone was very kind and helpful from the salesman, to the sales manager, to the finance manager. They were all fantastic, one of the best experiences I've ever had, considering I traveled all the way from Philadelphia. We got everything done in a fee hours total. More

Results of my purchase experience I just purchased a new call from Dulles Motors. My 6th Car from this same dealership. I certainly don't remember all of my past experience (except on I just purchased a new call from Dulles Motors. My 6th Car from this same dealership. I certainly don't remember all of my past experience (except one that was very bad with my son) but this certainly would rank as one of the best if not the best. Our sales agent Ray Hartley was outstanding and I never felt pressured or taken advantage of. I felt I paid the price I wanted and he worked with me to take advantage of all deals. Brittany Hendrickson provided clear explanation of all of paperwork and the maintenance option. We actually changed our mind and went with one and may also take the extended warranty. Overall an out standing experience. More

Help during a frustrating time Thank you Kia for helping me when I broke my side mirror because I was rushing out of my garage! I knew it was going to be pricey but one of the gentl Thank you Kia for helping me when I broke my side mirror because I was rushing out of my garage! I knew it was going to be pricey but one of the gentleman noticed that the whole mirror did not need to be replaced and saved me a few dollars. I truly appreciated that! More

Salesman said he was too busy I had the worst experience at Dulles Motorcars. I came in to test drive a Dodge Charger on Memorial Day and was told by the salesman Marcos that I was I had the worst experience at Dulles Motorcars. I came in to test drive a Dodge Charger on Memorial Day and was told by the salesman Marcos that I wasn't allowed to simply take a vehicle for a test drive because they were too busy with "real customers." When I told him I was planning on buying in the next few days, he told me to come back in a few days when I was ready to buy. I ended up driving 10 miles down the road and buying that day at Fair Oaks. More

Car Buying Made Easy My husband and I went into Dulles Motorcars looking for a Ram 1500. We had never driven a Ram before since both our parents were Ford people. Missy My husband and I went into Dulles Motorcars looking for a Ram 1500. We had never driven a Ram before since both our parents were Ford people. Missy went above and beyond to ensure that we were full of the knowledge for the truck we were looking at. Her customer service is bar none and she really made the car buying experience a breeze and a pleasure for us. Missy gave us the information we would need for the financing a head of time so once we got into the dealership to sign the papers the process was very easy and quick. Brittany was a great help on explaining the finance side of it and ensured we were happy with the entire process. These two are a huge asset to this dealership and two employees we highly recommend you deal with. More

excellent customer service Excellent customer service. All employees were very attentive and helpful. I was taken care of right away and my loaner was ready and waiting for me Excellent customer service. All employees were very attentive and helpful. I was taken care of right away and my loaner was ready and waiting for me. I heard from the service technician very quickly to discuss the issues with my vehicle. More

Awesome Experience My wife and I went in to Dulles Motorcars hoping we could get what we wanted, and we were not disappointed! Jim Gates was very helpful, taking the tim My wife and I went in to Dulles Motorcars hoping we could get what we wanted, and we were not disappointed! Jim Gates was very helpful, taking the time to make sure we got the best deal possible for our situation! The entire staff was very friendly and accommodating, and Jim was fantastic throughout the whole experience! More