Dulles Chrysler Jeep Dodge RAM

He said, she said Terrible! A fun test drive and reasonable negotiations led to a very close, but missed deal. The next day they called back and said they would make Terrible! A fun test drive and reasonable negotiations led to a very close, but missed deal. The next day they called back and said they would make the deal. After an hour drive to pick up the car, the “manager” said she understood the deal the salesman was “trying” to get for us. We told her he said it was a confirmed deal. He said it wasn’t his fault. She said she could only do it for a higher price. I really think they thought we would pay, instead of wasting our time. No help from management and thrown under the bus by the other sales reps. This dealership just doesn’t get it! Total game players! Don’t drive too far for this one!! More

Dealer Sold Me New Jeep With Sunroof Leak and Water Damage On March 2, 2015, I purchased a 2015 Jeep Cherokee from Dulles Chrysler Dodge Jeep (Dulles Motorcars) in Leesburg, Virginia. When I got home with th On March 2, 2015, I purchased a 2015 Jeep Cherokee from Dulles Chrysler Dodge Jeep (Dulles Motorcars) in Leesburg, Virginia. When I got home with the new car, I began to swap out the carpeted floor mats with all-weather mats I had purchased. I discovered the carpeting under the floor mat on the driver’s side was very wet. My hope was that a window was down and it got wet while being washed for delivery. I immediately called the dealer and scheduled an appointment. The water specialist comes every Wednesday, so I had to wait until March 4 before the vehicle could be looked at. The next day, Tuesday, the carpet began to dry, and I could stains began to appear on the carpeting. Because we had had sleet and snow, I began to be concerned that something more was wrong besides water getting in when the car was cleaned for delivery. About a week later, I noticed a faint stain on the sunroof headliner. I did some research to find out what might cause the carpet on the driver’s side to be wet. I discovered that, in New Jersey, there is a class action lawsuit against Chrysler regarding leaking Jeep sunroofs. The case covers vehicles as far back as 2008 and includes the 2015 Jeep Cherokee. The case number is 3:14-cv-07573. See also jeepsunroofleak.com. On March 4, a third-party water specialist repaired a crimped sunroof drain tube. Even though the car was repaired, it sustained water damage. Water damage affects structure and interior and its effects may not appear for months or years, which makes this a significant problem. This is not a minor problem where repairs can make the car like new. This is not a latch on the glove compartment that was broken and can be repaired, with no affect to value. The general manager at the dealership indicated that if I want a refund, I must deal with the manufacturer. He did offer “as a courtesy” only a replacement Jeep Cherokee with 120 miles on it. I thought I was buying a new car with no defects. I purposely selected a vehicle that no one else had test driven. The odometer reading was 12 miles (I can provide a copy.) I feel that replacing the car with another one with 120 miles on it already is not a satisfactory resolution. Dealerships sell more than 100 cars per month. I buy a new car about every ten years. I believe it was wrong for the dealership to place the burden on me to deal with the manufacturer. Now that I know that Chrysler has been selling Jeeps with defective materials that cause sunroofs to leak, I hesitate to accept even a brand new replacement vehicle, certainly not one without an extended full coverage warranty. In terms of the buying process, consumers must be careful. This dealership will quote you a sale price in e-mail, and then when they put the numbers down on the worksheets, they add back in the destination fee. Destination fee is accounted for in MSRP. So MSRP minus discount equals sale price. If you think you are getting a sale price, check the paperwork for this trick. Sales Mgr Sam Hamadan said "every body does it," so, of course, that makes it OK, right? More

My orange jeep Missy was great to work with! Great follow-up and follow through and they were able to match my trade in offer I had from CarMax. I would highly recom Missy was great to work with! Great follow-up and follow through and they were able to match my trade in offer I had from CarMax. I would highly recommend Missy for anyone else looking to get a jeep. More

Awesome Experience and Fantastic Customer Service Unbelievable car buying experience from Ray Hartley. Ray lined up new Durango's and Jeeps, and a used GMC Acadia side by side prior to my arrival and Unbelievable car buying experience from Ray Hartley. Ray lined up new Durango's and Jeeps, and a used GMC Acadia side by side prior to my arrival and guided me through the process and provided significant detail on each vehicle to help my decision. Ultimately I chose the Durango. Throughout the whole process Ray worked with me to find out my wants and needs and lined me up with the vehicle. He made the whole experience about me, and not about trying to sell me specific models or makes. If there wasn't the right vehicle on the lot for me, Ray offered to search for it and go get it. Overall this was the best car buying experience I have had, and I will definitely buy future vehicles from Ray and send my family and friends to go see him when they need new cars or trucks. More

Ray Rocks! Ray provided us great customer service and a great deal on our 2015 Jeep Compass! I would highly recommend Ray Hartley for your choice in buying a veh Ray provided us great customer service and a great deal on our 2015 Jeep Compass! I would highly recommend Ray Hartley for your choice in buying a vehicle. He is a great guy and goes over and beyond to get you what you want in a vehicle. Very happy with Dulles Motorcars :) Sam Hamdan, the General Sales Manager, was also great to work with and very friendly! More

An Excellent Car Buying Experience When I walked into Dulles Motorcars I immediately felt comfortable. Jim Gates was my salesman and I have to say he was excellent. As a single Woman When I walked into Dulles Motorcars I immediately felt comfortable. Jim Gates was my salesman and I have to say he was excellent. As a single Woman I find car buying extremely intimidating and I am always afraid I will be ripped off. Well not here. I had already been contacted by Jim so he had had an idea what I was looking for. before I walked through the door. Plus He talked about what was a comfortable car payment for me. Long story short. 3 hours later I drove out of there in my new car. I am extremely happy and I would definitely recommend Dulles Motor cars. Ask for Jim Gates. Also Mark Soloman who did my final financing was super friendly and very efficient. More

NEW JEEP-BEST EXPERIENCE EVER! Overall: Fantastic dealership - everyone was friendly, upbeat, welcoming and helpful. Great selection of vehicles! We've bought many cars over our Overall: Fantastic dealership - everyone was friendly, upbeat, welcoming and helpful. Great selection of vehicles! We've bought many cars over our years at other dealers in PA and when we found our new Jeep Cherokee Sport at Dulles we decided to travel the 2 hours - it was the best decision we made! Never have we been treated so well until we walked through the doors at Dulles. Jim Gates went above and beyond to get us a good deal even when we thought it wasn't possible. He's very personable and knowledgable. Saw everything through from the beginning to when we drove off the lot. Excellent salesperson. Mark in finance was extremely helpful, friendly, knowledgable and explained everything in detail. He and April even came back with a better deal than what we had originally - we were happy!!! The whole process took very little time. We highly recommend this dealership. They are honest, upfront people and we will continue to buy our vehicles from them. We are proud to say we bought our car from Dulles Motorcars!! More

Easiest car buying experience ever No runarounds here. Jin wasn't trying to take advantage of us. Just gave us a good price from the start. Mutual respect. Good car buying experience No runarounds here. Jin wasn't trying to take advantage of us. Just gave us a good price from the start. Mutual respect. Good car buying experience More

Amazing Everyone I came in contact with was extremely helpful! They were giving me the full rundown of how the car worked, and also before I left hooked my ph Everyone I came in contact with was extremely helpful! They were giving me the full rundown of how the car worked, and also before I left hooked my phone up to the wireless handsfree system. They all went above and beyond what I know they had too to make sure I was happy with my car. More

Awesome! I had an excellent sales experience especially dealing with my unique situation with a lot of negative equity. I am very pleased with the outcome of I had an excellent sales experience especially dealing with my unique situation with a lot of negative equity. I am very pleased with the outcome of the price. I had to drop my car in for service and get a loaner car and I want to say the service dept is very friendly and professional and this is the best experience I have ever had at a Dealer service Dept. The loaner car program is great and I was in and out in 10 minutes. Awesome job Sales & Service!! More