Dulles Chrysler Jeep Dodge RAM

Personable, great customer focus on what I was looking for, knowledgeable and provided me information I had not known. Was very relaxed with presentation and provided above and beyond opportunity to make for, knowledgeable and provided me information I had not known. Was very relaxed with presentation and provided above and beyond opportunity to make sure that what I was purchasing was what I would be happy with, to include the right color More

Dear Owner/President of Dullesmotorcars, Ever since I Dear Owner/President of Dullesmotorcars, Ever since I found out that your salesman Ray Hartley deceived and lied to me during my purchase of a Ram pi Dear Owner/President of Dullesmotorcars, Ever since I found out that your salesman Ray Hartley deceived and lied to me during my purchase of a Ram pickup it’s been eating me up. I feel you should know how Ray is treating YOUR customers! I saw a truck on your website that I was interested in, it was a Ram 3500 4WD Laramie crew cab with the Cummins diesel S engine and Aisin HD automatic transmission. Ray Hartley contacted me and informed me it had been sold but he would find me one exactly like it. After talking to Ray several times on the phone he seemed so nice and sincere that he gained my confidence and trust, he even talked about us going out for a beer. He found a truck for me but it did not have the higher horse power Cummins diesel S engine or the Aisin HD transmission that I wanted. When I asked him about that he told me, and I quote the Cummins diesel engine in the Ram pickups all have the same horse power and the Aisin HD transmission was hard to find unless I wanted a truck with Duel rear wheels. He proceeded to email me a copy of the window sticker, I looked at it and decided to goggle the vin number that’s when I found out he was picking it up from Keene Dodge in Maryland. I then went on their website and saw they had the truck advertised at a discounted price (close to $10,000.00 less then sticker price) which Ray was going to match so he picked it up. When I got to you Dealership they were still on their way back with the truck so I waited for a little while till it arrived, in the mean time Ray’s girl friend kept calling him asking when he was coming home. The truck finally got to your dealership and Ray took me for a ride in it, then we sat down and Ray told me I didn’t qualify for the discounted price. So I purchased the truck believing what Ray told me was the truth, which I later found out he lied about everything. After thinking about it I went to Keene Dodge in Maryland and started looking at Ram trucks and asking them questions. They sat down with me and we went over the availability of the truck I wanted and the price. It was no problem getting the exact truck I wanted they had some that they had ordered on the way and indeed I did qualify for the discounted price. Now I have a truck that isn’t what I wanted and also paid much more then I should have for it because Ray Hartley lied to me. I know he’s probably making you a lot of money but also can’t be getting a lot of return business. You have to wonder how Ray Sleeps at Night; he has NO INTEGERTY and obviously NO CONSCIONCE. To top it off he spent all of 10 minutes with me going over the features of the truck and how they work because his girl friend wanted him home. Sincerely Yours an extremely dissatisfied customer Frank More

While the associate that handled my inquiries, Scott, was very polite and honest, I felt that the pricing overall was not very honorable. My trade-in vehicle was worth much more than the $1,500 that was offe very polite and honest, I felt that the pricing overall was not very honorable. My trade-in vehicle was worth much more than the $1,500 that was offered, and I felt quite cheated that I asked for $1,000 off on the car price (which was over $3,000 over KBB value) and was refused, only to find the same vehicle from the same dealership listed on craigslist for $500 cheaper than what it was listed for on the lot. The car itself is in very good shape, and I am enjoying it immensely, and would very likely go see Scott again, but to be told that "we don't normally discount our cars" was outrageous and is not how a dealership offering used cars (especially at a huge mark-up!) should run. If the company would be more open to negotiation, I would recommend my friends and family to go there. Overall, I was not pleased. More

Wayne was great to work with and provided a relatively pressure free experiance. He answered all my questions, provided excellent information, and made the whole process as pain free as possible. I love m pressure free experiance. He answered all my questions, provided excellent information, and made the whole process as pain free as possible. I love my new Durango and so does the whole family! Thank you! More

Dulles Motorcars Subaru set up my paint and fabric protection service for the day after my purchase, a Saturday. Service work went fine and a few weeks later my Short throw shifter came in and was ins protection service for the day after my purchase, a Saturday. Service work went fine and a few weeks later my Short throw shifter came in and was installed quick and easy. All in all a good experience. The second time I went back a few Subaru WRX STI owners were there. It was good to chat with them and certainly raised my confidence in the dealerships service department. - Travis More

I had a great experience at Dulles Motorcars. The sales associate selling us the car was named Seay and although he said he was new, he was so nice, friendly and knowledgeable. I ended up test driving two associate selling us the car was named Seay and although he said he was new, he was so nice, friendly and knowledgeable. I ended up test driving two cars and then left to look at some other dealerships. I came back that evening after deciding to purchase the first car I saw and had a very quick and easy sales process. I was extremely happy with the trade in value that they gave me for my current car. They offered me $2,500.00 over what the Honda dealership tried to say my car was worth. All in all, I was extremely satisfied and I would definitely go back if I were in the market for another car. More

I had a great experience....got exactly what I wanted and the process was quick and simple. I enjoyed working with Ray Hartley...very responsive whether in person, over email or text. I had a very good exp the process was quick and simple. I enjoyed working with Ray Hartley...very responsive whether in person, over email or text. I had a very good experience with the Financing department as well. More

After being given an offer on my trade in that was too low for me, I decided to take my deposit back and shop around. Apparently retracting my deposit pissed off the sales manager so much, he decided he n low for me, I decided to take my deposit back and shop around. Apparently retracting my deposit pissed off the sales manager so much, he decided he no longer wanted my business. I called to find out of the original offer was still good and at first was advised they were no longer interested in my vehicle or my business, then he told me that over the course of a few weeks, the value of my trade in magically dropped $4k. I told them I was still interested in buying from them and he said nothing. Buying and selling a car is business. If you're going to take it personal when a customer goes someplace else for a better deal, you're doing it wrong. Shady business practices get you nowhere fast. The customer is always right and refusing to do business with them again because they had the LEGAL right to retract their deposit is pathetic and unprofessional! I've told my coworkers never to shop Dulles Motorcars and to take their business to Fair Oaks where they avoid to BS and lies. More

The buyer experience was excellent with no pressure, very good trade-in and best price on my Outback. Gary Hall was exceptional! His patience, customer service, and knowledge of the Subaru product was key good trade-in and best price on my Outback. Gary Hall was exceptional! His patience, customer service, and knowledge of the Subaru product was key to my decision in purchasing my new car. More

James Delgado Senior is a rude person, who doesn't respect women's, he was yelling at me for a mistake the Dealer has made with my papers. I have to spend 6 days going to the dealer every day to close respect women's, he was yelling at me for a mistake the Dealer has made with my papers. I have to spend 6 days going to the dealer every day to close the deal, I have to leave work early, drive for an hour and then wait at the dealer for almost 2 hours so finally they said that I have to comeback later or next day. They don't respect people time, they just want to make a sale and when you have signed the papers, they don't care about you any more. If you have any problems or questions, they will ignore you and treat you like your bothering them. This is the last time I go to this dealer and I definitely wont recommend anybody to shop here. Specially if Mr. Delgado is there. More