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Duncan Ford Lincoln
Blacksburg, VA
298 Reviews
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298 Reviews of Duncan Ford Lincoln
February 12, 2015
Terrible Experience - won't go back We purchased a new vehicle in Nov 2015 and were pleased with the experience. But our experience with Brent in the service department was poor. The hea We purchased a new vehicle in Nov 2015 and were pleased with the experience. But our experience with Brent in the service department was poor. The headlights were not adjusted properly on our vehicle when we purchased it, and we requested that it be corrected. The service department then set it at the highest setting and it was blinding oncoming vehicles and other vehicles were flashing at us and putting their high beams on behind us. We told Brent of the problem and asked that it be corrected. We were told that it was within specs and that we would have to pay to have them fix it. After a lengthy discussion, he agreed that they would readjust the headlights. When we drove the car home, it was apparent that they had then lowered the beams back down to an unacceptable low position (we felt they were even lower than when we first took it in) making it very hard to see and putting the lives of my family at risk. We have given up working with Brent to resolve the problem and will fix it ourselves. I would never go back as long as Brent is the service manager. More
by dissatisfied
Employees Worked With
Brent Brusseau
February 10, 2015
Go to Duncan and you will be thankful you did! Steve Price from Duncan Ford in Christiansburg Va, helped us with the purchase of a Ford Expedition. I was very pleased with the buying process at thi Steve Price from Duncan Ford in Christiansburg Va, helped us with the purchase of a Ford Expedition. I was very pleased with the buying process at this dealership. I normally hate the whole car buying process. The crew at Duncan made things very easy for us and had a very professional sales team to guide us through it all. I would definitely recommend them for your car buying experience, I can honestly say that's where ill be going the next time as well. Thanks to Steve and everyone at Duncan. More
by Perdue
Employees Worked With
Steve Price
February 09, 2015
Wonderful Experience! I'm quite satisfied with my experience of purchasing a Mazda from Terrence Monroe at Duncan Mazda. Terrence was very patient & explained things throug I'm quite satisfied with my experience of purchasing a Mazda from Terrence Monroe at Duncan Mazda. Terrence was very patient & explained things throughly. He didn't try to push anything on me. This was my first new(used) car purchase and I had the best experience. I had my parents come with me for guidance and the whole time Terrence was great entertaining all of our requests and answering any questions. Most importantly I felt listened to as a young car buyer. I was treated with courtesy & respect. I was the last perspective buyer on the lot the night of my car purchase and I did not feel rushed. Everyone stayed a little later to help me through the process. The paperwork & documents were quick & painless. I'm super happy with my car and I would recommend Duncan! More
by bklynn
Employees Worked With
Terrence Monroe
February 07, 2015
Not Good The same day I perchased my Mustang [ Jan 28, 2015 ] I smelled hot breaks. Talked with service writer for an apointment to look at parking break. I as The same day I perchased my Mustang [ Jan 28, 2015 ] I smelled hot breaks. Talked with service writer for an apointment to look at parking break. I asked to have the break cable adjusted so that it wasn't so tight. Feb 4 a service tech looked at the parking break and said there was no ajustment. I have documented evadence that there is an ajustment for the parking break cable. I hope this isn't how the rest of my ownership is going to go. More
by smatzie
Employees Worked With
Steve Akers
February 07, 2015
A very Happy Customer I want to thank Gerry McCann, Steve Price , and Shawn Allen for taking time with us ,in purchasing our new F250 Super Duty on 4 Feb 2015. Gerry Mc I want to thank Gerry McCann, Steve Price , and Shawn Allen for taking time with us ,in purchasing our new F250 Super Duty on 4 Feb 2015. Gerry McCann for finding the perfect truck for our needs, and holding it until we were able to drive down from Pennsylvania. Steve Price for all your time in acquainting us with the FABULOUS truck, and not letting us leave until we felt comfortable with all its features . There were many :) Shawn Allen for explaining all our options for the extended warranty. Duncan Ford is an awesome dealership. Everyone works together as a team, where the customer always comes first. On a personal note to Gerry and Steve , I took my first test drive today, and I am in love with our new truck, I felt comfortable driving it. Thanks again, Janet P. More
by Sunny716
Employees Worked With
Gerry McCann, Shawn Allen, Steve Price
February 06, 2015
One cold but happy winter day at Duncan Ford Masda You guys are the best. It's been a pleasure doing business with you. You're true professionals and Janet and I will gladly come back. Thanks fo You guys are the best. It's been a pleasure doing business with you. You're true professionals and Janet and I will gladly come back. Thanks for making us feel welcome and right at home, but you probably make all your customers feel that way. My wife hasn't been a big fan of trucks in the past, however, after her ride in the 2015 Lariat Super Duty she wants to drive it too. I think you won her over. All the best and good selling from two happy campers, Janet and Jay! More
by Jaybird
Employees Worked With
Gerry McCann, Shawn Allen, Steve Price
February 01, 2015
Great experience We were looking for a vehicle to replace our old van. We found the perfect vehicle for our family. Steve Price is an excellent salesman and we would We were looking for a vehicle to replace our old van. We found the perfect vehicle for our family. Steve Price is an excellent salesman and we would recommend him to anyone who needed a vehicle. I can see why he's been Salesman of the Year so many times. More
by jjarels
Employees Worked With
Steve Price, Justin Lane
January 25, 2015
Quick and painless I knew I wanted a Ford Explorer. Had my old one since 2001. I contacted Duncan ford knowing they would most likely be The dealership I would purchase I knew I wanted a Ford Explorer. Had my old one since 2001. I contacted Duncan ford knowing they would most likely be The dealership I would purchase from. Luckily for me your salesman Steve Akers was who I was paired with. Being a previous acquaintance it made our initial meeting quite a surprise and pleasure. After test drives and reviews I gave Steve my preferences and he found the car for me. A week later the deal was done and I was driving away in my new rig. More
by Martha
Employees Worked With
Steve Akers
January 21, 2015
Excellent This is the 4th consecutive car we have purchased from Duncan. Service is always excellent and they work with us to get the vehicle, price and payment This is the 4th consecutive car we have purchased from Duncan. Service is always excellent and they work with us to get the vehicle, price and payments we want within our per-determined budget. I will return in the future without hesitation. More
by RP01
Employees Worked With
Mike Barnett, Terrence Monroe, Justin Lane
January 20, 2015
New vehicle Shawn Allen is a very friendly and helpful sales and finance person. Todd in service is also very helpful and easy to work. Ronnie from the collision Shawn Allen is a very friendly and helpful sales and finance person. Todd in service is also very helpful and easy to work. Ronnie from the collision center is very helpful. More
by eshepp20
Employees Worked With
Shawn Allen, Todd Montgomery, Ronnie Snyder
