Duncan Ford Lincoln

I have purchased many cars over my 55 years. My daughter looked all over the Roanoke and New River Valley area before finding the Mazda at Duncan. Shawn was the most efficient, courteous, and professional S looked all over the Roanoke and New River Valley area before finding the Mazda at Duncan. Shawn was the most efficient, courteous, and professional Sales Person I have ever met at any dealership in my life. He was very knowledgeable about the car and the entire financing process. He was very friendly without coming across as phony. Duncan should consider themselves very fortunate to have Shawn represent their company. I would not hesitate to refer Shawn to everyone I know in the market for a car. More

I have purchased several vehicles at Duncan and I've always had a great experience. They're friendly, there is no pressure and they work to try to understand what I need instead of simply trying to sell always had a great experience. They're friendly, there is no pressure and they work to try to understand what I need instead of simply trying to sell the car they have. My last experience with Jeff McCoy was great and I ended up purchasing a better car for the same price than the one I had come in to look at. Duncan will always be my first stop when shopping for a vehicle. More

TO WHOM IT MAY CONCERN IT IS ONLY FITTING THAT TO WHOM IT MAY CONCERN IT IS ONLY FITTING THAT ACKNOWLEDGE THE GREAT SERVICE AND CONSIDERATION I RECEIVED FROM RON GINGER. RON WAS VERY CONCERNED TO TO WHOM IT MAY CONCERN IT IS ONLY FITTING THAT ACKNOWLEDGE THE GREAT SERVICE AND CONSIDERATION I RECEIVED FROM RON GINGER. RON WAS VERY CONCERNED TO HELP ME GET ITEMS I FAILED TO RETRIEVE FROM MY OLD VEHICLE. HE WANTED TO MAKE SURE I WAS HAPPY WITH MY NEW PURCHASE. I CAN NOT SAY ENOUGH ABOUT THE CONSCIENTIOUSNESS OF RON. THANK YOU SAL MARANTO More

I've purchased two Mazdas from Shawn Allen at Duncan. He's very friendly, knowledgeable, and is always available when I have questions. I appreciate his low key approach. Each time I've been in, just He's very friendly, knowledgeable, and is always available when I have questions. I appreciate his low key approach. Each time I've been in, just to browse or buy, I've never felt pressured. He also made sure not to leave me waiting too long when dealing with other customers. The process to actually buy the car, completing the paperwork, prepping the car, etc, was quicker than other dealerships I've purchased from. The service department is also excellent. More

Great customer service with no pressure to buy. I purchased a Mazda because if best fit my needs and price. I would recommend Duncan to anyone purchasing a new or used car. purchased a Mazda because if best fit my needs and price. I would recommend Duncan to anyone purchasing a new or used car. More

Every time I bring the car in for service I get treated well and the experience is very good. Don't mind traveling 45 miles for this quality service. . well and the experience is very good. Don't mind traveling 45 miles for this quality service. . More

I've been dealing with Duncan Ford since 1989, and probably bought, and traded and leased a total of 16 products from small sport cars, a jeep, pickup truck, and leasing Lincolns. It is the only car d probably bought, and traded and leased a total of 16 products from small sport cars, a jeep, pickup truck, and leasing Lincolns. It is the only car dealer in the area I have ever visited. I do not go around looking for price, value, etc., with other dealers. So, you can imagine how happy I am with being connected with the owner, staff, service, pr sales team, etc. John Myer has been my sale contact for many of the 24 years, and he is wonderful man with whom to do business. Everyone at the company is friendly, and the do look after me.. More

Steve Price was very helpful in the overall transaction. He work hard to get the truck to the price I wanted to pay. If you go by this dealer make sure and ask for Steve you want be sorry. He work hard to get the truck to the price I wanted to pay. If you go by this dealer make sure and ask for Steve you want be sorry. More

I purchased a truck six years ago and my salesman was Shawn Allen so when I came back to purchase a new Explorer I went back to Shawn because he is a very professional salesman. My recent purchase Shawn Shawn Allen so when I came back to purchase a new Explorer I went back to Shawn because he is a very professional salesman. My recent purchase Shawn made my wife and I very comfortable and easy to talk to.Shawn is a five star salesman!!!! I have also had vehicles in Duncan Ford's service dept. and everyone is very easy to deal with. GREAT DEALERSHIP!!!! More

Very good knowledge on product,I think the deal was Very good knowledge on product,I think the deal was good.Good job Johnny was great to work with, I had work done at dealership many times before, Very good knowledge on product,I think the deal was good.Good job Johnny was great to work with, I had work done at dealership many times before,with good results. More