Toyota of Ann Arbor

Lamont was professional and clearly explained everything he was planning to do to my car. He was very friendly and helpful. he was planning to do to my car. He was very friendly and helpful. More

Lamont did a great job communicating what was going on with my car. He showed me an inspection video. He also made sure the car was washed after the repair. He was very personable. with my car. He showed me an inspection video. He also made sure the car was washed after the repair. He was very personable. More

Lamant is not only excellent in customer service, he is caring, thoughtful and kind. When he realized that I was upset over a very personal loss, he took an extraordinary measure: Lamant gifted me a lov caring, thoughtful and kind. When he realized that I was upset over a very personal loss, he took an extraordinary measure: Lamant gifted me a lovely colorful plant and Soduko book. He gave me a wonderful card signed by many in the service department. I was surprised and touched by such caring gestures. Toyoto of Ann Arbor is lucky to have Lamant on their service staff. More

Courteous customer service, but the wait times were long in some cases as it was very busy. The current construction in the showroom was also inconvenient but understandable. in some cases as it was very busy. The current construction in the showroom was also inconvenient but understandable. More

Toyota of Ann Arbor has a customer centered mindset that is apparent from the moment you walk through the door. is apparent from the moment you walk through the door. More

The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 d a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality it’s a time suck and a scam. I’ve wasted 2 1/2 hours of my life trying to get a service that was promised to me at signing. Don’t fall for it. This is why I dread going to dealerships. They promise the world until they have your money. Then you couldn’t get help from them if your life depended on it. Will never go back to this dealership and will advise anyone who will listen to take their business elsewhere. More

They made sure that their customer are well pleased to their service. Always send updates thru email and text message in your car related issues. their service. Always send updates thru email and text message in your car related issues. More

Friendly, efficient, and offer timely service. We always have our car serviced at Toyota of Ann Arbor. We always have our car serviced at Toyota of Ann Arbor. More

John P was very friendly, helpful, fast and went beyond with his service for my purchase. Highly recommend this dealership! with his service for my purchase. Highly recommend this dealership! More

Very Professional, knowledgeable and full of smiles. John Howell,Terrence ,Jacob , Rich- superb customer service John Howell,Terrence ,Jacob , Rich- superb customer service More