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Durand Ford

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3 Lifetime Reviews

6896 Us Route 5, Westminster, Vermont 05158 Directions
Sales: (800) 639-2037

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3 Reviews of Durand Ford

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October 01, 2015

"worst of the worst "

- chip

Bad service bad people But they think it real funny. They have no communication skills. They hung my front end of the truck with wire ties and said it was fine. But if they put bolts in , it would cost me.

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Recommend Dealer
No
Employees Worked With
curtis
Oct 29, 2015 -

Durand Ford responded

In response to Chip's comments. Approximately one year ago the frame was replaced under a special policy by Toyota Motor Sales at no charge too the customer. The complete body has to be removed from the frame and is taken off in two pieces, the cab with the fenders and doors still attached and then the pick up bed. The issue with his vehicle was not with the front end of the vehicle but with the splash panel on the inside of the LH fender well. The splash panel is designed to prevent excessive water from splashing onto the engine and has no structural integrity. This splash shield would have remained attached with the fender when the cab was removed and is held onto the fender with plastic retainers during the original assembly. If a component such as this splash shield does loosen during the removal it is not uncommon for it to be reattached with plastic ties. One year after frame replacement it was brought to our attention that this shield had loosened, we agreed to reattach with plastic tires but this action was not agreeable to the owner, resulting in this exaggerated review.

August 15, 2014

"A good experience"

- Rich ard

We arrived, looked at cars and then walked in. Our salesman asked us what we wanted to see, picked up a bunch of keys and walked us through several cars. When we were clearly unsure of what we had seen, he offered to get more keys to two other cars he thought we might like based on what we were saying.. We ended up test-driving and then buying one of those, cars. As a part of the afternoon, I walked in to the service dept. and talked to the manager, while my wife investigated financing. When we got back together, we had each decided that Durand was the place we wanted to do business. Quality of work rating is based only on the condition of the car at the point of sale.

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Recommend Dealer
Yes
Employees Worked With
Salesman, Service Manager, Sales Manager
July 03, 2013

"I came looking to buy my first car. I was met outside..."

- alyssabargfrede

I came looking to buy my first car. I was met outside after a few minutes, and was then brought inside to talk more about the car I was interested in. After looking at my credit, and asking a few questions, they ripped up my paper, and told me that they couldn't help. I left feeling humiliated and two days later, I went to Brattleboro Ford, where I was treated with such great care that I bought a car the same day I went there. Brattleboro Ford helped me choose a different car than the one my heart was set on, and it was the best decision I have made. I would NOT recommend Durand to any of my friends, or anyone in general who is looking to buy a car.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Larry
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