Dutchess Chrysler Jeep Dodge RAM Kia

Brought my 6 year old Mitsubishi Eclipse here to make repair related to Check Engine light (Code had been read for me, for free, by Valvoline garage). Problem was an oxygen sensor. Dutchess Dodge servic repair related to Check Engine light (Code had been read for me, for free, by Valvoline garage). Problem was an oxygen sensor. Dutchess Dodge service wanted to charge me for re-reading the code & only has their ONE Mitsubishi mechanic in the garage every other weekend, so couldn't "read" the code for me that day. (If you can only get service done on weekends, you're stuck to his schedule.) Took car in for scheduled appointment, with them all ready knowing there was an oxygen sensor problem. They had car in service bay for OVER 2 hours. I was told car needed to "cool down" (yes, I am female. Clearly they felt they could get away with that bull.) Then I was told they didn't have oxygen sensors in stock so needed to 'order' the oxygen sensor from Mitsubishi. Said they would call when it comes in. A week later I call them & yes its in, but the mechanic was not going to be in that weekend. I couldn't continue to wait. So I drove 1.5 hours to a great mechanic I used to use in central Connecticut. When my awesome Connecticut mechanic opened the hood the he found that Dutchess Dodge had: 1) stripped the screw on the oxygen sensor, 2) left several things disconnected, 3) had left two bolts missing. In short, I would NEVER again take my baby to Dutchess Dodge for servicing and would NOT recommend them to anyone. More

Bought a 2 year old Jeep Liberty from Dutchess Dodge. I was charged for things I never received. The price of the car was supposed to include the extra owed on my trade in and they added the trade in diff was charged for things I never received. The price of the car was supposed to include the extra owed on my trade in and they added the trade in difference to the full price that they charged me for the car. They charged me $25 for fuel and sent me away on an empty tank. When I called to tell them, they asked me to fax the receipt and I would receive a refund. Its been 4 weeks and I still haven't received my refund. I was told the car had XM radio for 6 months and the vehicle has no XM radio. Realized 2 weeks after purchasing the vehicle that the transmission slipped and the undercarraige of the vehicle was rusted out. They offered me another vehicle on the lot. They gave a price of $18000 for a vehicle that was listed on their internet website for $13000. I asked for my trade it back and for a full refund, deciding that I didn't want to deal with a dealership that did not respect their customers. They refused. Decided to take my loses and trade the vehicle for a Honda. Found out that my title paperwork was still at the dealership 3 weeks later. When asked about it, Kim was extremely rude, and argumentative and extremely uncooperative. After contacting the owner about her unprofessional behavior, I was assured that my paperwork would be sent out immediately. Still haven't received the refund for my fuel. Would NEVER purchase another vehicle from this dealer. Would rather cut my losses and get a new car from any other dealership. More

I bought my new Chrysler Town & Country at Dutchess and have had them do the bulk of the servicing on this vehicle. They have been consistently kind, courteous and competent---to the point that I have made have had them do the bulk of the servicing on this vehicle. They have been consistently kind, courteous and competent---to the point that I have made several referrals to them---most of whom have bought from them. So, all in all I am most pleased with Dutchess, and would certainly buy from them again. More

We had a wonderful experience with our sales person and the dealership. This is our second time buying from the dealership and would recommend it to anyone. We were not pressured to buy and felt comfortabl the dealership. This is our second time buying from the dealership and would recommend it to anyone. We were not pressured to buy and felt comfortable with the experience. Next time we are in need of a car we will return to the dealership. More

Took delivery of a 2004 Chrysler Pacifica on 2/27/04. On approx 3/25/04 we tried the A/C because of a planned trip to S.C. on 4/3/04. The A/C blew ambient air. Took it to our salesman and he agreed there wa approx 3/25/04 we tried the A/C because of a planned trip to S.C. on 4/3/04. The A/C blew ambient air. Took it to our salesman and he agreed there was a problem and made an appt w/service. Service called and said "WE HAD AN ACCIDENT WITH IT " , the condenser was punctured and they would not warantee the service. <br> WHAT? 1700 miles on a $36,000.00 car 4 weeks old and Dutchess Dodge wont stand behind thier product. This experience of poor customer service confirms all the negative we later heard of this dealer...unfortunately after the purchase. This experience also took away ALL the joy and excitement of buying this new car...it's just another car with a problem!<br> I will give credit where credit is due, the "purchase experience" was a pleasure! Too Bad the service sucks! More