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Duval Ford

Jacksonville, FL

4.9
1,790 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,790 reviews

June 01, 2025

I’ve been doing business with Duval Ford for years and never had any issues. This particular service I had to have my batteries replaced in my truck. They got me in and out in about an hour. Will did a gr More

by Northman59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge - 5 stars
Jun 02, 2025 -

Duval Ford responded

Duval Ford appreciates you Northman59 sharing your 5 stars experience with Will and our entire service team.

June 01, 2025

From sales, finance, and service. Duval Ford has been my automotive dealership for almost a decade. I recommend them to anyone looking for great services. More

by Kamoore07
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Barber
Jun 02, 2025 -

Duval Ford responded

Thank you Kamoore07 for your 10+ years of continued business with Duval Ford. We appreciate your 5 star recommendation.

May 23, 2025

Great service and awesome associates. My wait was minimal and everything was done perfectly. I love that they explained everything to me and even had a car wash. Thank you. More

by Patricia_scherer62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Duval Ford responded

Complimentary car washes are a wonderful perk at Duval Ford, thanks Patricia for providing 5 stars on your recent service visit.

May 20, 2025

Great service advisor Allan. He gave me good advice for my truck and my tires service was free, free. Thanks Allan More

by KAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
May 23, 2025 -

Duval Ford responded

Clear communications are key to a good partnership with your Duval Ford service advisor. Thanks Kat for sharing your 5 star experience with Allan and the entire service team.

May 17, 2025

They worked us in for an oil change as we were heading on a trip the next day. My wife brought it in and it was ready in no time! More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Duval Ford responded

Thanks for sharing your 5 star experience with Duval Ford helping to get your vehicle ready for your trip Andy.

May 10, 2025

Great experience shopping with Jonathan Barber! He answered all our questions and took the time with us we needed for the purchase of our new F250. This is the second truck we have purchased at Duv More

by dd254899
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Barber
May 13, 2025 -

Duval Ford responded

Thanks dd254899 for your 5 star shoutout to Jonathan and Duval Ford's truck buying experience. we appreciate your continued business.

May 05, 2025

Worst service ever! Don't think because you have an appointment they plan to look at your car. No, that only means they will check in your car. I brought my car and More

by pem31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Jordan, and Jamie
May 05, 2025 -

Duval Ford responded

Thank you for your feedback pem31. Duval Ford is sorry your visit didn't go as planned, and we'd like to address your concerns with our team. Unfortunately, we cannot locate any record of your visit based on your username. To discuss your visit in more detail, please send us a message to info@duvalford.com with your contact information so we can investigate and reach out. We strive to make sure all of our customers leave happy, and we want the opportunity to discuss the details of your visit and hopefully turn this situation around.

May 01, 2025

Great personal service! Our person Ashley was very responsive to our issues and got them all taken care of. More

by nikkiparrish5580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 02, 2025 -

Duval Ford responded

Thanks nikkiparrish5580 for sharing the importance of a good partnership with your Duval Ford associate. We appreciate the 5 stars.

April 30, 2025

Stopped in to check out a used car I had seen online. The entire experience was 5 star worthy. Donald introduced himself and took us right to the vehicle. He answered all questions and was very knowledge More

by Stephanie W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Wyche
Apr 30, 2025 -

Duval Ford responded

Thank you Stephanie for sharing your 5 star top-notch experience with Donald and our team at Duval Ford. You recognized that we make car buying real fair, real fast and real friendly for New and Used purchases.

April 29, 2025

service was excellent and I appreciated the complimentary valet service my first experience was average. More

by Kevin Arthur
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan
Apr 30, 2025 -

Duval Ford responded

Thanks for sharing your feedback with Duval Ford on Cassat Avenue Kevin.

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