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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,794 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,794 reviews

June 20, 2025

Staff is corteous and knowledgeable about the service. They keep you in the loop the entire process More

by cgsimms13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
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June 13, 2025

I would not consider going to any other dealership. Duval Ford truly exemplifies a five star customer service rating. They have always treated me with respect and provided me with great service. They a More

by janet.mccargo
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Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jun 16, 2025 -

Duval Ford responded

Duval Ford is honored to be your dealership of choice janet.mccargo. Thank you for the 5 stars and continued business.

June 05, 2025

We had a great experience purchasing our new Ford Bronco. Thank you Andy for all your help. More

by randy100273
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Duval Ford responded

Know you will enjoy your new Bronco randy100273. Duval Ford appreciates the 5 star recognition.

June 05, 2025

Tyler R. was great. Will continue to do business with Duval ford. Thank you for working with me. More

by swestmoreland58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler R
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Jun 16, 2025 -

Duval Ford responded

Thanks swestmoreland for sharing your 5 star experience with Tyler and the entire Duval Ford team.

June 01, 2025

I’ve been doing business with Duval Ford for years and never had any issues. This particular service I had to have my batteries replaced in my truck. They got me in and out in about an hour. Will did a gr More

by Northman59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge - 5 stars
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Jun 02, 2025 -

Duval Ford responded

Duval Ford appreciates you Northman59 sharing your 5 stars experience with Will and our entire service team.

June 01, 2025

From sales, finance, and service. Duval Ford has been my automotive dealership for almost a decade. I recommend them to anyone looking for great services. More

by Kamoore07
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Barber
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Jun 02, 2025 -

Duval Ford responded

Thank you Kamoore07 for your 10+ years of continued business with Duval Ford. We appreciate your 5 star recommendation.

May 23, 2025

Great service and awesome associates. My wait was minimal and everything was done perfectly. I love that they explained everything to me and even had a car wash. Thank you. More

by Patricia_scherer62
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Duval Ford responded

Complimentary car washes are a wonderful perk at Duval Ford, thanks Patricia for providing 5 stars on your recent service visit.

May 20, 2025

Great service advisor Allan. He gave me good advice for my truck and my tires service was free, free. Thanks Allan More

by KAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
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May 23, 2025 -

Duval Ford responded

Clear communications are key to a good partnership with your Duval Ford service advisor. Thanks Kat for sharing your 5 star experience with Allan and the entire service team.

May 17, 2025

They worked us in for an oil change as we were heading on a trip the next day. My wife brought it in and it was ready in no time! More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Duval Ford responded

Thanks for sharing your 5 star experience with Duval Ford helping to get your vehicle ready for your trip Andy.

May 10, 2025

Great experience shopping with Jonathan Barber! He answered all our questions and took the time with us we needed for the purchase of our new F250. This is the second truck we have purchased at Duv More

by dd254899
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Barber
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May 13, 2025 -

Duval Ford responded

Thanks dd254899 for your 5 star shoutout to Jonathan and Duval Ford's truck buying experience. we appreciate your continued business.

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