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Duval Ford
Jacksonville, FL
1,847 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,847 reviews
November 03, 2025
Purchased a six month old Lexus. Car was in excellent condition, if course. Once we got it home it sat, unused, for a week. I found out the tire had a slow leak. The car was sold wit Car was in excellent condition, if course. Once we got it home it sat, unused, for a week. I found out the tire had a slow leak. The car was sold with no warranty other than the manufacturer's remaining warranty. Not a problem. However the dealer should, I believe, take care of an inexpensive repair that we could not possibly have noticed. So we emailed our sales lady, Katherine. Four times. She decided to ghost us. This leads us to a one star rating. No service after the sale. More
by Tinman
Employees Worked With
November 01, 2025
Amazing dealership! We were greeted immediately and taken care of every step of the way. They made the trade in process super easy & listening to small things we mention We were greeted immediately and taken care of every step of the way. They made the trade in process super easy & listening to small things we mentioned about previous vehicles we’ve owned that we liked and disliked, they showed us things matching exactly what we were looking for. All vehicles were very clean & if there was an issue, they were super quick to fix it! More
by coffman5711
October 31, 2025
he was very helpful and he worked with me and boyfriend we appreciate him alot getting us in a new car 💕 we appreciate him alot getting us in a new car 💕 More
by alayna
Employees Worked With
October 31, 2025
Fantastic dealership to do business with. Service advisors are all great and the mobile service department provides the best service. Service advisors are all great and the mobile service department provides the best service. More
by GCARROLL
Employees Worked With
October 26, 2025
The Duval Ford service department is above-and-beyond expectations. Very helpful and considerate. I have been a customer since 2008 and throughout this time they have earned my business on any number of expectations. Very helpful and considerate. I have been a customer since 2008 and throughout this time they have earned my business on any number of occasions. I purchased my 2024 F-150 from this dealer precisely because of their excellent service. More
by buybeach
October 25, 2025
Leighton was extremely communicative and helpful. I found my vehicle while on vacation and Leighton worked with me to let me return with my trade and make the deal happen. Highly recommend! I found my vehicle while on vacation and Leighton worked with me to let me return with my trade and make the deal happen. Highly recommend! More
by jkchr1s
October 20, 2025
Duval Ford Service Department is absolutely the best. I was scheduled for a mobile service, the tech arrived on time, did an excellent job, and finished in a timely fashion. Every part of Duval Ford Serv I was scheduled for a mobile service, the tech arrived on time, did an excellent job, and finished in a timely fashion. Every part of Duval Ford Service is excellent. More
by janet.mccargo
Employees Worked With
October 18, 2025
Customer friendly staff who seem to care about customers satisfaction. Staff are trained and very professional. satisfaction. Staff are trained and very professional. More
by Sheldon
