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Duval Ford
Jacksonville, FL
1,972 Reviews
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,972 reviews
June 26, 2026
I special ordered a 2026 Ford Mustang GT Premium Convertible from Duval Ford after spending nearly two months searching dealership inventory online across Charleston, Atlanta, Southeast Georgia, and Convertible from Duval Ford after spending nearly two months searching dealership inventory online across Charleston, Atlanta, Southeast Georgia, and Jacksonville. During that search, Duval Ford stood out because their Internet Manager was professional, responsive, and willing to answer my questions through email, phone calls, and text messages. Twenty-two minutes after I emailed Duval Ford about ordering a 2026 Ford Mustang GT Premium Convertible with a 6-speed manual transmission in Grabber Blue Metallic paint, Jonathan Barber replied, “Thank you for your reach out on the Ford Mustang with the specific build. I do not have one like that, but I am happy to get it built for you and then you can just wait for it to come in.” That response stood in sharp contrast to another dealership, where I was told that “the owner does not want anything to do with your car” because it was Grabber Blue Metallic with a manual transmission. To me, that highlighted the difference between a dealership focused on customer service and one focused primarily on the business risk of ordering a vehicle that was not already on the dealership floorplan. The ordering process was easy and included a refundable deposit. Communication with Jonathan stayed consistent, pricing was transparent, and any manufacturer pricing discounts in effect at the time of delivery will be applied to the purchase. At delivery, I had an engaging car-enthusiast discussion with Finance Manager Rick Garcia about manufacturer-planned maintenance, lubricant specifications, and Duval Ford’s commitment to customer service. Duval Ford earned my business because they were willing to do what other dealerships were not: listen to the customer, answer questions, and make the special-order process straightforward. From the first email through delivery, the experience reflected a dealership culture focused on customer service, and I would highly recommend Duval Ford to anyone considering a new Ford purchase. More
by lewsimmons
June 15, 2026
The service we received from our sales consultant George Clark with Duval Ford was top notch. He didn't stop until he got us the offer we were looking for. He will definitely be the first we contact when ma Clark with Duval Ford was top notch. He didn't stop until he got us the offer we were looking for. He will definitely be the first we contact when making a future purchase. I would also like to extend a thank you to James Holloway IV in the financial department for making a smooth and painless transition through the paperwork process. More
by Ronald Morris Jr.
Employees Worked With
George Clark
June 09, 2026
This is a great dealership and so is your sales staff. I deal with a salesman named chief he is fantastic I deal with a salesman named chief he is fantastic More
by m.paxman
Employees Worked With
June 07, 2026
I would not buy a car anywhere else. New or used. The customer service is top notch. No stress, no pressure, just great knowledge, insight, and guidance. Even if you don’t live close New or used. The customer service is top notch. No stress, no pressure, just great knowledge, insight, and guidance. Even if you don’t live close by, go with Duval Ford to buy your car. They will make it easy and positive! More
by kanesears7
Employees Worked With
Rodney, Matt
June 04, 2026
Service was great Jeff did a good job getting my warranty repair in a timely manner works great repair in a timely manner works great More
by forest c
May 30, 2026
Bryan was a pleasure to work with! Keep up the great service and thank you! Keep up the great service and thank you! More
by culomorena78
May 26, 2026
Mr. Edge was the person I was working with. He is absolutely Amazing. He is exceptionally friendly and helpful. It was a pleasure to have him help me. absolutely Amazing. He is exceptionally friendly and helpful. It was a pleasure to have him help me. More
by Dawn
Employees Worked With
Will Edge
