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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,710 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,710 reviews

April 23, 2024

Duval Ford was easy to deal with. A smooth transaction start to finish. In and out in about two hours. Not bad! More

by gpacnta
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle was very helpful
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Helpful
April 02, 2024

The Dealership is and always has been a great place to purchase a vehicle. Jason and Kyle Martin were easy to work with and got it done. Service dept is great as well, based on my experience. Overall grea More

by keith.moore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Martin
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Apr 04, 2024 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback Keith for both sides of the dealership, Sales and Service.

Helpful
March 29, 2024

My experience with things was very quick and easy. I did have to wait long and they even tried to help me with getting a ride there and back.. More

by Caramel305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 01, 2024 -

Duval Ford responded

Thanks caramel305 for sharing your 5 star experience with Duval Ford. Our service department does offer complimentary alternate transportation with every visit.

Helpful
March 25, 2024

Duval Ford did a great job with our vehicle's check up. They went the extra step to try to explain the "why" behind an issue for us. Ryan Jordan & Sean Pimental were especially helpful! More

by plies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan , Sean Pimental
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Mar 27, 2024 -

Duval Ford responded

Clear communications are key to a good partnership between the customer and service advisors. Duval Ford appreciates your 5 star recognition.

Helpful
March 21, 2024

Customer service. No pressure sales. My salesman went out of the way to make sure I got more than I wanted at the same money. More

by glenn_wright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren
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Mar 27, 2024 -

Duval Ford responded

Thanks Glenn for sharing your 5 star Duval Real Deal experience. Duval Ford makes car buying real fast, real fair and real friendly.

Helpful
March 04, 2024

Were able to help me out of a negative equity situation. The finance department and sales manager were fantastic to work with. More

by kvillani01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
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Mar 06, 2024 -

Duval Ford responded

Thank you kvillani01 for sharing your 5 star feedback with Duval Ford. Great to hear we were a big help.

Helpful
February 27, 2024

They were very professional in helping me with a mechanical issue on my car. Setting me up with a loaner car while mine was in their care helped a lot. Within just a few hours, I received a message More

by datguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Feb 28, 2024 -

Duval Ford responded

That's datguy for the 5 star referral for the Duval Ford service team. You've made a great description of the Duval Service First promise for clear communications, knowledegable team and great time management.

Helpful
February 25, 2024

The experience I had was excellent. The Ford team was both courteous and professional during the entire time. More

by A Ford Family Member
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Louque
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Feb 28, 2024 -

Duval Ford responded

Thanks for the 5 star feedback for Duval Ford on Cassat Avenue.

Helpful
February 16, 2024

Great experience. No problems at all. Our salesman was wonderful and professional. We’ll be back. More

by Jwmcclow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tino Lebron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Duval Ford responded

Thanks Jwmclow for your 5 star vote of confidence in Duval Ford.

Helpful
February 09, 2024

Our salesman Joe was very helpful, and we have bought multiple vehicles from this dealership. More

by Isaacc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Singleton
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Feb 09, 2024 -

Duval Ford responded

Thanks Isaacc for your loyalty and continued business with Duval Ford.

Helpful
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