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Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,965 Reviews
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,965 reviews

June 04, 2026

Service was great Jeff did a good job getting my warranty repair in a timely manner works great More

by forest c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff cassel
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May 30, 2026

Bryan was a pleasure to work with! Keep up the great service and thank you! More

by culomorena78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Rojas
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Jun 04, 2026 -

Duval Ford responded

Thanks culomorena78 for the 5 star recognition for Bryan. Duval Ford strives for 100% customer satisfaction every day.

May 26, 2026

Mr. Edge was the person I was working with. He is absolutely Amazing. He is exceptionally friendly and helpful. It was a pleasure to have him help me. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge
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May 27, 2026 -

Duval Ford responded

Thank you Dawn for sharing your 5 star experience with Will and Duval Ford. We strive every day to achieie 100% customer satisfaction.

May 25, 2026

Always the best technicians and advisors! Always knowledgeable and helpful to the fullest! I wouldn’t go anywhere else More

by cmull2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abria
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May 27, 2026 -

Duval Ford responded

The Duval Ford Service First promise includes clear communications, great time management and customer service. Duval Ford appreciates your 5 star recognition cmull2020.

May 25, 2026

Excellent customer service; fast and efficient and good communication throughout. Always highly recommend - thank you More

by duggan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge
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May 27, 2026 -

Duval Ford responded

Duval Ford appreciates your 5 star recommendation duggan4.

May 18, 2026

Start to finish great service from setting up the appointment to getting me a Lyft to and from the appointment. More

by hrntfixr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cassel
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May 21, 2026 -

Duval Ford responded

Duval Ford provides complimentary alternate transportation with every service appointment. Thanks hrntfixr for the 5 star recognition on your complete service experience.

May 18, 2026

Warren Hart has helped me with several vehicle purchases over the years and he is always a pleasure to work with and this time he introduced me to Maurice to help me and he was a pleasure as well More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maurice Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Hart (5 stars …always a pleasure)
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May 21, 2026 -

Duval Ford responded

Thanks Scott for sharing your years of 5 star trust in Warren and Duval Ford. We appreciate your continued business.

May 09, 2026

Allison was great. Best there is!!! She is the reason I keep coming back. Facts More

by kyle9781
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Allison Bifany
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May 09, 2026 -

Duval Ford responded

It’s wonderful to hear you had such a positive visit with our team. We appreciate your continued loyalty and look forward to servicing your Lincoln again.

May 08, 2026

Always great at duval ford. Never had any issues. Somewhat fast service for a dealer. I expect to wait 1-2 hours for The works... Waiting room is nice. Would be great if they ad More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace
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May 08, 2026 -

Duval Ford responded

Thank you for trusting our team with your Ford Escape service and for noting our quick turnaround and comfortable waiting area. We apologize for the extra follow-up calls and will pass along your suggestion for USB and Type C charging hubs to our service team.

May 06, 2026

Oil change went great, waiting area was clean coffee was fresh and the wait time was reasonable More

by alwoods915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chasity
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May 12, 2026 -

Duval Ford responded

Thanks alwoods915 for the 5 star recognition of the Duval Ford amenities - our waiting area, coffee service and time management.

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