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Duval Ford
4.9
1,287 Lifetime Reviews
1616 Cassat Ave, Jacksonville, Florida 32210 Directions DirectionsSales: (904) 387-6541
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
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1,287 Reviews of Duval Ford
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April 07, 2020
"Great Experience"
- pinkbutterfly2420The service manager, Allison, went above and beyond for us. We had a lot of problems with our warranty company who didn't want to pay for the work needed on my vehicle. She contacted them several times and did everything she could to work with them and us. She has a lot of patience and she is very personable. I will definitely come back to Duval Ford for any other service that I need.
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Allison Bifani
Helpful April 01, 2020
"I'm a long time Duval fan. I love the personlized service..."
- BrodieflI'm a long time Duval fan. I love the personlized service and the speed lanes. Customer service is top notch and the customer experience is first rate.
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Prime Response
Other Employees :
Alden Davis
April 01, 2020
"Jermaine Holsey was such a wonderful, professional..."
- BeckyJermaine Holsey was such a wonderful, professional salesman! He made me feel comfortable , explained all my options and I never felt pressured. I would recommend him and Duval Ford for any car buyer out there!
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Jermaine Holsey
March 29, 2020
"Amazing Experience!"
- FifiTito and Taysha did an incredible job of coordinating the purchase of my new Escape. As they know, I live 120 miles away from Duval Ford, I have 2 other Ford dealerships less than 10 miles from my house. However, due to the continued GREAT service by Duval Ford, I chose to purchase from you again. This is my 3rd Escape purchase from you. You guys rock!
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Prime Response
Other Employees :
Tito and Taysha
March 29, 2020
"Facilities were perfect, everyone polite, service..."
- mikedubinFacilities were perfect, everyone polite, service performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable!
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Cathy Hawkins
John Rohde
March 27, 2020
"Easiest vehicle purchase ever!"
- johnland1971Duval Ford and sales rep Casey Blackmon were a pleasure to deal with. Honest, no pressure, stress free. Financial team provided options and were fair. The whole process went smoothly and quickly. Truly haggle free vehicle purchasing. I would recommend them to everyone!!!
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Casey Blackmon
March 26, 2020
"Absolutely painless evolution in getting my warranty..."
- BigfootAbsolutely painless evolution in getting my warranty repair done. The part was ordered and received in a timely manner and the work done to my complete satisfaction.
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Whit Land AAA+++
March 16, 2020
"Ashley did everything that she could do to help us."
- jackiepoteetAshely talked to our extended warranty company tries to help us. the service was not covered, Ashley keep me informed on what was going on. we appreciated what she tried to do for us.
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Ashley Durst
March 15, 2020
"Luis Molina,My sales rep. Was very helpful &..."
- Mmoody271Luis Molina, My sales rep. Was very helpful & knowledgeable about the Ford Edge I came to look at. We took it for a test drive then we came back & got the paperwork going. He worked to make everything go as smoothly & quickly as possible. Thank you so much Luis!
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Luis Molina
