Duval Ford

Called Duval ford on 12-30-13 told them my AC unit was putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that putting out hot air like the heater was on scheduled an appointment for 12-31-136 arrived at 8:00 A.M. vehicle was taken back rep reported to me that a switch and sensor was bad and part was in stock and would be replaced at no cost to me as it was under warranty . I have taken my Fusion in for oil changes and other scheduled services and have always been treated great. David in the service department is a pleasure to work with always keeps you informed what is going on and how long it should take. great job More

Very helpful. James was aware that my service would take time. He immediately had a shuttle take me home so I didn't have to wait with my kids in the lobby. time. He immediately had a shuttle take me home so I didn't have to wait with my kids in the lobby. More

Great experience salesman was friendly and helped find the Fusion I was looking for would tell freiends to go visit Duval ford to buy a car the Fusion I was looking for would tell freiends to go visit Duval ford to buy a car More

Tony Howell was great. He is very knowledgable about the vehicles. He made the trade-in process very smooth. I referred him to a co-worker to handle their trade-in as well. Tony will be your future numb vehicles. He made the trade-in process very smooth. I referred him to a co-worker to handle their trade-in as well. Tony will be your future number 1 salesperson! Jim Fowler More

I was shopping for a four door pick-up. I went to a few other manufacturer dealerships. The experience at Duval Ford was hands down the best I ever had. Their no haggle, bottom-line, up front price was gre other manufacturer dealerships. The experience at Duval Ford was hands down the best I ever had. Their no haggle, bottom-line, up front price was great. Dealing with sales personnel is always a burden. However, Bob Zellner was a pleasure to work with. They did not have the vehicle I wanted currently on the lot and allowed me to drive around another truck for a week until mine came in. I highly recommend the Duval Difference and Bob Zellner. More

Took my 2013 Ford F-150 in for it's first service. The service writer, Natalie, was extremely professional. She explained everything that was going to be done, escorted me to the lounge area, offered The service writer, Natalie, was extremely professional. She explained everything that was going to be done, escorted me to the lounge area, offered refreshments and made sure I was all set. A short while later she came and advised the vehicle was done...I couldn't believe how quickly they performed their service. I'll definitely tell neighbors and friends about the great service I received at Duval Ford. V/r Lieutenant Commander Victor O. Roman, USN, Ret. More

Salesperson, Rafael Delgado was very supportive throughout the experience. He did not sale me any "fake" expectations, was helpful in presenting all options and available deals. After I purchased throughout the experience. He did not sale me any "fake" expectations, was helpful in presenting all options and available deals. After I purchased the vehicle, he patiently explained all the little "quirks (plus+)" of the car. Assisted me setting up the navigational system. VERY VERY GOOD SALESMAN!!!! More

Christopher Fischer was kind and patient and when I came in for a vehicle he listened took my information and led me directly to a vehicle with all options I had asked for. We drove the vehicle and he made in for a vehicle he listened took my information and led me directly to a vehicle with all options I had asked for. We drove the vehicle and he made it happen. Duval Ford is great and wonderful and I will always come back. More

Andrew said 1.5 to 2 hours to complete service. Job was done in 1 hour. I have been having my vehicles serviced by RIchard Jordan's staff for nearly 20 years. I have never been disappointed. He always goes done in 1 hour. I have been having my vehicles serviced by RIchard Jordan's staff for nearly 20 years. I have never been disappointed. He always goes that extra step to ensure I am completely satisfied. You are lucky to have such a customer dedicated employee! More

I am a very dissatisfied customer , My husband brought me in a year ago and he purchased a 2012 Ford Fusion it was my first new car ever, I loved the car until the first problem with the A/ C broke down on a in a year ago and he purchased a 2012 Ford Fusion it was my first new car ever, I loved the car until the first problem with the A/ C broke down on a road trip and left us at a dealership for 4 hours it put us behind on our trip. I have since had the car back in for repairs 4 more times. I feel i bought a lemon and it really made me not want the car anymore, if i had wanted to stay at a dealership getting repairs i would have bought some one elses headache. I was told that they could help me get into a new car and even got to drive the one they was talking about, I left the dealership without one and now i am stuck with the lemon . I would not recommend this dealership to anyone. I asked to speak with Dan Hodges and the owner of the dealership and i got no where at all. More