Duval Ford

I was referred to Duval Ford by one of my neighbors who works there.I have owned a number of Fords over the years and have had very good experience with them. When I walked in to the store,I was impressed works there.I have owned a number of Fords over the years and have had very good experience with them. When I walked in to the store,I was impressed by cleanliness of the store. I was greated by "Gunny" and took an immediate liking to him. He seemed honest and interested in my needs. We discussed what I was looking for. We took a test drive in the V-6 Mustang Premium Pony in the color I wanted. I was real impressed with the car. Because of recurrent lower back problems, I wanted the heated seats. Gunny coordinated a search of SE dealers to find me the exact same car with heated seats. He found the car for me and exceeded my expectations because the car had dual heated power seats with power lumbar and the back-up camera! The Mustang is everything that I had wanted and more. I'm very happy! I have absolutely no hesitations to recommend Duval Ford to anyone I talk with. Thank you! More

I had a difficult deal and this dealership made it happen . I have owned 8 ford vehicles and this dealership has been the best . The salesman and sales manager very good at what they do . And most important . I have owned 8 ford vehicles and this dealership has been the best . The salesman and sales manager very good at what they do . And most important they did not waste my time . More

My husband went to Duval to look at a used vehicle we had found online. The car was sold and he then became interested in a new vehicle. We had looked at a few Ford dealerships, but the truck my husband wa found online. The car was sold and he then became interested in a new vehicle. We had looked at a few Ford dealerships, but the truck my husband wanted was at Duval. When I went to meet my husband at Duval, the salespeople in the parking lot when you pull in were like vultures. A saleswoman even paced outside my door until I opened it. That was extremely uncomfortable. Duval worked to beat the price we were given at a competitor. However, the experience with Wayne, whom I believe was a finance manager, was not good. The manner in which he spoke to the saleswoman and myself was rude and offensive. I didn't like the shadiness from this guy the first time I met him and my feelings towards him only got worse when we came in to finish the deal. While our saleswoman was friendly and helpful, we ultimately purchased the truck we wanted at Mike Shad of Orange Park where every person we dealt with was extremely friendly and professional and the customer service was exceptional! More

This is the second vehicle I've bought from them. They This is the second vehicle I've bought from them. They gave me many options for financing. They found me the car I wanted in the color I wanted very This is the second vehicle I've bought from them. They gave me many options for financing. They found me the car I wanted in the color I wanted very fast.Everyone was very nice, they even set my Sync up for me. Thank You Duval Ford. More

Went to this dealer passing multiple other Ford dealers, and they now have a customer for life. The professionalism and customer service are second to none. and they now have a customer for life. The professionalism and customer service are second to none. More

Gunny was very patient with customer,answer all my questions and went out of his way to put me in a new car as easily as possible.I feel the rarings I have given are fair and accurate questions and went out of his way to put me in a new car as easily as possible.I feel the rarings I have given are fair and accurate More

Everyone was very friendly and kept us informed as to what was done. The service department always does a great job and is very quick and efficient. what was done. The service department always does a great job and is very quick and efficient. More

We are long time Duval Ford customers. We have purchased We are long time Duval Ford customers. We have purchased 6 vehicles from them and have never been disapointed in the quality of their service. Thi We are long time Duval Ford customers. We have purchased 6 vehicles from them and have never been disapointed in the quality of their service. This was the first time we have made a purchase via the internet. We found Mr. Cohran to be very fair and helpful as we made our trade. More

Came in for my oil change and tire rotation. As always was greeted warmly and kept apprised of the work. Wait time was not to bad for mid-morning on a Saturday (1 1/5 hours) Great job as always! was greeted warmly and kept apprised of the work. Wait time was not to bad for mid-morning on a Saturday (1 1/5 hours) Great job as always! More

I have bought a lot of cars in my life. Without question, I have bought a lot of cars in my life. Without question, dealing with Mike Cohran at Duval Ford has been the best experience that I have ever had a I have bought a lot of cars in my life. Without question, dealing with Mike Cohran at Duval Ford has been the best experience that I have ever had at a car dealership. Most of my experiences at a car dealership have not been very positive. He is professional, extremely knowledgeable and is a no nonsense individual that knows how to provide superior customer service. Both my wife and I were very impressed by Mike and highly recommed him to anybody who is looking to purchase a new car at a fair and reasonable price. We will definitely be going back to Mike for any future car service issues or to make any additional car purchases. More