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Duval Ford - Service Center

Jacksonville, FL

4.9
614 Reviews

614 Reviews of Duval Ford - Service Center

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September 28, 2025

Duval Ford is the only store I will buy or service from for my ford vehicles. More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile Tech
September 21, 2025

I was so impressed the first time for oil change but , extremely impressed with recall experience. Your great 👍🏻! More

by tamcat0027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory
Sep 22, 2025 -

Duval Ford responded

Thanks for the double 5 star compliments tamcat0027 - your recent oil change and recall experiences. Duval Ford loves your feedback.

September 20, 2025

The tech arrived onsite and performed a thorough and complete service! Communication was clear and concise. More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rogers - Dorian Jones
Sep 22, 2025 -

Duval Ford responded

Thank you Randy for sharing your 5 star experience with the Duval Ford Mobile Service team.

September 19, 2025

Phenomenal experience. Hands down the best service we have had with any of our fleet vehicles in years! Thank you Duval Ford. More

by bdalhover
Recommend Dealer
Yes
Employees Worked With
Will Edge and Jace Edwards
Sep 19, 2025 -

Duval Ford responded

Thank you bdalhover for partnering with Duval Ford for all your fleet vehicle needs.

September 12, 2025

Service writer was very professional and courteous. Showed genuine for me and promptly completed service on my truck. great job! More

by charles.debaecke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Sep 17, 2025 -

Duval Ford responded

The Duval Service First promise includes clear communications and great time management. Thanks Charles for the 5 star recognition.

September 12, 2025

Mike Hoffman was great. Very professional, and he called me to let me know he was near before he arrived. Extremely happy with the service. As the old classic "Spinal Tap More

by mal33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Duval Ford responded

Sounds like an 11 for your recent Duval Ford Mobile Service experience. Thanks mal33 for sharing your feedback.

September 07, 2025

Always get great service. They always make sure you’re happy with your service. Jace and Will did a great Job of making me feel at home. More

by Tim M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace and Will
Sep 08, 2025 -

Duval Ford responded

Duval Ford strives for 100% customer satisfaction with every visit. Thanks Tim for the 5 star recognition.

September 07, 2025

The oil leak observed at my previous maintainance visit was diagnosed as more of an ooze. The service technician told the service advisor that there is no major problem right now. They suggested we just mo More

by Jsvwhm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Cucanan deserves 5 stars.
Sep 08, 2025 -

Duval Ford responded

Duval Ford appreciates your mention of our integrity in your 5 star experience with our service department. Thank you Jsvwhm.

September 03, 2025

Great Service! Nice people. Would recommend this ford dealer to another looking or serving a ford More

by ericgaiser73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Duval Ford responded

Thank you ericgaiser73 for the 5 star recommendation on your recent service visit with Duval Ford on Cassat Avenue.

September 01, 2025

Mobile service technicians provided great professional service. They were on time and did amazing work. More

by stevewilford78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Duval Ford responded

Duval Ford is pleased to provide our Mobile Service program, we come to you at home or work. Thanks stevewilford78 for the recognition.

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