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Duval Ford - Service Center

Jacksonville, FL

4.9
597 Reviews

597 Reviews of Duval Ford - Service Center

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June 23, 2025

Jamie and his service team did a great job getting my truck back on the road as well as getting other repairs done while in the shop. I appreciate the hard work. More

by danielr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Reeves, Mark Meade
June 20, 2025

Staff is corteous and knowledgeable about the service. They keep you in the loop the entire process More

by cgsimms13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Jun 23, 2025 -

Duval Ford responded

Duval Ford excels in customer service and clear communications, thanks for the 5 star vote of confidence cgsimms13.

June 13, 2025

I would not consider going to any other dealership. Duval Ford truly exemplifies a five star customer service rating. They have always treated me with respect and provided me with great service. They a More

by janet.mccargo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 16, 2025 -

Duval Ford responded

Duval Ford is honored to be your dealership of choice janet.mccargo. Thank you for the 5 stars and continued business.

June 01, 2025

I’ve been doing business with Duval Ford for years and never had any issues. This particular service I had to have my batteries replaced in my truck. They got me in and out in about an hour. Will did a gr More

by Northman59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge - 5 stars
Jun 02, 2025 -

Duval Ford responded

Duval Ford appreciates you Northman59 sharing your 5 stars experience with Will and our entire service team.

May 23, 2025

Great service and awesome associates. My wait was minimal and everything was done perfectly. I love that they explained everything to me and even had a car wash. Thank you. More

by Patricia_scherer62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Duval Ford responded

Complimentary car washes are a wonderful perk at Duval Ford, thanks Patricia for providing 5 stars on your recent service visit.

May 20, 2025

Great service advisor Allan. He gave me good advice for my truck and my tires service was free, free. Thanks Allan More

by KAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
May 23, 2025 -

Duval Ford responded

Clear communications are key to a good partnership with your Duval Ford service advisor. Thanks Kat for sharing your 5 star experience with Allan and the entire service team.

May 17, 2025

They worked us in for an oil change as we were heading on a trip the next day. My wife brought it in and it was ready in no time! More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Duval Ford responded

Thanks for sharing your 5 star experience with Duval Ford helping to get your vehicle ready for your trip Andy.

May 05, 2025

Worst service ever! Don't think because you have an appointment they plan to look at your car. No, that only means they will check in your car. I brought my car and More

by pem31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Jordan, and Jamie
May 05, 2025 -

Duval Ford responded

Thank you for your feedback pem31. Duval Ford is sorry your visit didn't go as planned, and we'd like to address your concerns with our team. Unfortunately, we cannot locate any record of your visit based on your username. To discuss your visit in more detail, please send us a message to info@duvalford.com with your contact information so we can investigate and reach out. We strive to make sure all of our customers leave happy, and we want the opportunity to discuss the details of your visit and hopefully turn this situation around.

May 01, 2025

Great personal service! Our person Ashley was very responsive to our issues and got them all taken care of. More

by nikkiparrish5580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 02, 2025 -

Duval Ford responded

Thanks nikkiparrish5580 for sharing the importance of a good partnership with your Duval Ford associate. We appreciate the 5 stars.

April 29, 2025

service was excellent and I appreciated the complimentary valet service my first experience was average. More

by Kevin Arthur
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan
Apr 30, 2025 -

Duval Ford responded

Thanks for sharing your feedback with Duval Ford on Cassat Avenue Kevin.

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