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Duval Ford - Service Center

Jacksonville, FL

4.9
594 Reviews
Call Service Center (904) 387-6541

594 Reviews of Duval Ford - Service Center

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June 01, 2025

I’ve been doing business with Duval Ford for years and never had any issues. This particular service I had to have my batteries replaced in my truck. They got me in and out in about an hour. Will did a gr More

by Northman59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Edge - 5 stars
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May 23, 2025

Great service and awesome associates. My wait was minimal and everything was done perfectly. I love that they explained everything to me and even had a car wash. Thank you. More

by Patricia_scherer62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Duval Ford responded

Complimentary car washes are a wonderful perk at Duval Ford, thanks Patricia for providing 5 stars on your recent service visit.

May 20, 2025

Great service advisor Allan. He gave me good advice for my truck and my tires service was free, free. Thanks Allan More

by KAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
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May 23, 2025 -

Duval Ford responded

Clear communications are key to a good partnership with your Duval Ford service advisor. Thanks Kat for sharing your 5 star experience with Allan and the entire service team.

May 17, 2025

They worked us in for an oil change as we were heading on a trip the next day. My wife brought it in and it was ready in no time! More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Duval Ford responded

Thanks for sharing your 5 star experience with Duval Ford helping to get your vehicle ready for your trip Andy.

May 05, 2025

Worst service ever! Don't think because you have an appointment they plan to look at your car. No, that only means they will check in your car. I brought my car and More

by pem31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Jordan, and Jamie
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May 05, 2025 -

Duval Ford responded

Thank you for your feedback pem31. Duval Ford is sorry your visit didn't go as planned, and we'd like to address your concerns with our team. Unfortunately, we cannot locate any record of your visit based on your username. To discuss your visit in more detail, please send us a message to info@duvalford.com with your contact information so we can investigate and reach out. We strive to make sure all of our customers leave happy, and we want the opportunity to discuss the details of your visit and hopefully turn this situation around.

May 01, 2025

Great personal service! Our person Ashley was very responsive to our issues and got them all taken care of. More

by nikkiparrish5580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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May 02, 2025 -

Duval Ford responded

Thanks nikkiparrish5580 for sharing the importance of a good partnership with your Duval Ford associate. We appreciate the 5 stars.

April 29, 2025

service was excellent and I appreciated the complimentary valet service my first experience was average. More

by Kevin Arthur
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan
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Apr 30, 2025 -

Duval Ford responded

Thanks for sharing your feedback with Duval Ford on Cassat Avenue Kevin.

April 25, 2025

Great quick service. I went in without an appointment for their happy hour THE WORKS special and got me in quick and got me out quick. Very nice. So the service person on More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Cochrane
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Apr 30, 2025 -

Duval Ford responded

Duval Ford appreciates your sharing your 5 star experience with our Quick Lane team Walter.

April 14, 2025

Duval ford acted with efficiency in diagnosing the problem with my F350. I am very happy with my service coordinator. More

by Tonyamw40@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy napoleone
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Apr 16, 2025 -

Duval Ford responded

Duval Ford appreciates your 5 star feedback for service advisor Tonyamw40.

April 14, 2025

Extremely satisfied with my service experience, the service department went out of their way to make things easier. More

by Tonyamw40@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Napoleone
Report | Print
Apr 16, 2025 -

Duval Ford responded

Thanks Tonyamw40 for the 5 star recognition for the Duval Ford service team.

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