"Service department, awesome job super fast oil change 😀❤️️"
Duval Ford has been an amazing experience, from getting me into my dream mustang, with no money down and a monthly payment I can afford to there super fast service department, everyone has amazing customer service, and will do anything to get whatever you need done , and this was my second mustang purchase from duval Ford ???
I appreciate everything that this dealership did. John went above and beyond and even though things took a little bit longer then expected he made sure all my needs were taken care of. I appreciate the staff at Duval Ford for taking care of my vehicle.
Had the best experience I've had servicing my vehicle at a dealership. Went in for a recalled fuel pump and pilot change on my Ford Flex EcoBoost. Schedule was done quickly. They had the parts in stock and ready to go. Staff was friendly, and my favorite thing is they did a full walk around inspection inside and out. They looked for any scratches, dents or damage as well as any missing pieces and did itemization of anything I had in the vehicle. That put my mind at ease, because I knew if anything came up missing or damaged that they had a record showing it was either there or not previously. Never had a dealership do that before. I just purchased this vehicle from out of state, but will only be servicing it here. Thanks!
After a disastrous phone call run around with service I called and complained about making a 22 minute call to get an appointment and didn’t. When someone called me back to fix the problem all with the visit went as I would have expected. Staff up front are courteous and professional
As a longtime Ford customer, I've been having a lot of trouble with my 2015 Focus. Duval Ford gladly took my car in from a tow without any appointment and Brad called me immediately for more information and after a few days they did all of the needed work under warranty even though my car just hit over the warranty mileage! I've never been more impressed with the professionalism and the care that the service advisors showed me. I can't remember the name of the advisor that helped me the day I came to pick up my car but she was also fantastic. They made me feel at home and at ease about the situation. I will be coming back to Duval for any future services or purchases I make. SO impressed!
Excellent service. Didn’t take much of my time. Pleasant waiting area. When my service was complete, Casey walked with me to to my truck and noted the wash had not been done. She had it done in a few minutes.
Dave Manning in the service department provided great customer service. I brought my car in for routine maintenance and waited for it to be completed as the wait time was not too long. Upon returning at the estimated time he shared about the reason for the delay and had someone working on it.
While waiting Lauren Vining worked with me on preparing for an upcoming rental car. She did a great job preparing the paperwork and details for me. While she was working, I had the opportunity to talk with Michael Taylor who was very courteous and engaging. Thank you to all 3 for help on my last visit.