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Duval Ford - Service Center

4.8

268 Lifetime Service Reviews

1616 Cassat Ave, Jacksonville, Florida 32210

268 Reviews of Duval Ford - Service Center

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September 16, 2018

"Service department, awesome job super fast oil change 😀❤️️"

- Jennifercarter330

Duval Ford has been an amazing experience, from getting me into my dream mustang, with no money down and a monthly payment I can afford to there super fast service department, everyone has amazing customer service, and will do anything to get whatever you need done , and this was my second mustang purchase from duval Ford ???

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Recommend Dealer
Yes
Employees Worked With
No sure
August 26, 2018

"Quality Care"

- Jasonmontes23

I appreciate everything that this dealership did. John went above and beyond and even though things took a little bit longer then expected he made sure all my needs were taken care of. I appreciate the staff at Duval Ford for taking care of my vehicle.

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Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"Best dealer service department I've been to"

- Xander1

Had the best experience I've had servicing my vehicle at a dealership. Went in for a recalled fuel pump and pilot change on my Ford Flex EcoBoost. Schedule was done quickly. They had the parts in stock and ready to go. Staff was friendly, and my favorite thing is they did a full walk around inspection inside and out. They looked for any scratches, dents or damage as well as any missing pieces and did itemization of anything I had in the vehicle. That put my mind at ease, because I knew if anything came up missing or damaged that they had a record showing it was either there or not previously. Never had a dealership do that before. I just purchased this vehicle from out of state, but will only be servicing it here. Thanks!

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Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 15, 2018

"What I expected "

- Papa4them

After a disastrous phone call run around with service I called and complained about making a 22 minute call to get an appointment and didn’t. When someone called me back to fix the problem all with the visit went as I would have expected. Staff up front are courteous and professional

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Recommend Dealer
Yes
Employees Worked With
Tony?
August 15, 2018

"Fantastic Service, and done WELL."

- ramckie

As a longtime Ford customer, I've been having a lot of trouble with my 2015 Focus. Duval Ford gladly took my car in from a tow without any appointment and Brad called me immediately for more information and after a few days they did all of the needed work under warranty even though my car just hit over the warranty mileage! I've never been more impressed with the professionalism and the care that the service advisors showed me. I can't remember the name of the advisor that helped me the day I came to pick up my car but she was also fantastic. They made me feel at home and at ease about the situation. I will be coming back to Duval for any future services or purchases I make. SO impressed!

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Recommend Dealer
Yes
Employees Worked With
Brad Gardner
August 15, 2018

"Treated me like their only customer "

- GenoL

Excellent service. Didn’t take much of my time. Pleasant waiting area. When my service was complete, Casey walked with me to to my truck and noted the wash had not been done. She had it done in a few minutes.

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Recommend Dealer
Yes
Employees Worked With
Casey Hoffman
August 03, 2018

"Latest Service "

- ford

Dave Manning in the service department provided great customer service. I brought my car in for routine maintenance and waited for it to be completed as the wait time was not too long. Upon returning at the estimated time he shared about the reason for the delay and had someone working on it. While waiting Lauren Vining worked with me on preparing for an upcoming rental car. She did a great job preparing the paperwork and details for me. While she was working, I had the opportunity to talk with Michael Taylor who was very courteous and engaging. Thank you to all 3 for help on my last visit.

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Recommend Dealer
Yes
Employees Worked With
Dave Manning, Lauren Vining, and Michael Taylor
July 31, 2018

"Always a great experience at duval ford, great team of folks"

- bassexcellante

Every time I go to duval ford they are crazy busy, some one is always able to assist me with me needs even in the hustle and bustle. Their team is great and shop is fantastic

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Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 31, 2018 -

Duval Ford responded

We appreciate your business. Thank you for this feedback and we will see you next time!

July 27, 2018

"Excellent experience"

- lgoodwyne

Was able to get walkin Quick Lane Services. Oil chsnge, tire repair multipoint inspection and air filter.Very friendly and courteous staff ready to assist the minute I pulled up.

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Recommend Dealer
Yes
Employees Worked With
Casey and David
Jul 31, 2018 -

Duval Ford responded

Thank you. We look forward to serving you again.

July 23, 2018

"Ford Fusion Recall"

- Geri

Fast courteous service. Clean waiting area. Service Personnel were knowledgeable about the recall and the repairs were done in a timely manner. Thanks for your assistance in getting the job done.

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Yes
Employees Worked With
Jul 31, 2018 -

Duval Ford responded

You're most welcome. Thank you!

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