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594 Reviews of Duval Ford - Service Center
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July 01, 2022
The whole process with my recall was easy and I had no hassles. The coordination of the free rental car was seemless. My experience and the technician (Michael) was awesome. hassles. The coordination of the free rental car was seemless. My experience and the technician (Michael) was awesome. More
by rfmcvay
Employees Worked With
Michael
June 11, 2022
The staff is very professional, every time I take my car for service I always get it back before the time they estimate. I had discounts must of the time. No complaints. for service I always get it back before the time they estimate. I had discounts must of the time. No complaints. More
by Rojito68
Employees Worked With
June 04, 2022
The phone system does not work! I spent two days trying to set up a service appointment. I finally drove over to quick lane and then received excellent service. Justin Louque re I spent two days trying to set up a service appointment. I finally drove over to quick lane and then received excellent service. Justin Louque resolved all my problems. His efforts probably prevented my going to a different dealership. More
by Don
Employees Worked With
Justin Louque
May 31, 2022
This is by far the best dealership with exceptional customer service. The team in the service department goes above and beyond. customer service. The team in the service department goes above and beyond. More
by Cj_mcfarland2017
Employees Worked With
Other Employees :
Sheila McFarland, Jose Negron
May 28, 2022
Were able to get me taken care of quickly with the recall. Very courteous and professional. recall. Very courteous and professional. More
by donnanewman63
Employees Worked With
May 23, 2022
I was stranded in Jacksonville pulling a fifth wheel trailer. Truck developed DEF issues and reduced power. Tammy Milligan met me with a courteous and professional attitude. She understood my situati trailer. Truck developed DEF issues and reduced power. Tammy Milligan met me with a courteous and professional attitude. She understood my situation and worked with me to get me back on the road again. She came to the customer waiting area several times to keep me informed as to even IF they COULD find a time to work on my truck. It turned out they had the part in stock and I was back on the road in a few hours. I cannot brag enough about the service I received. More
by mandkwilcox
April 26, 2022
I can not brag on the service department of Duval Ford enough. My wife’s car needed a part replaced. But the part got back ordered so they were not able to get that part of the repair done when I brought enough. My wife’s car needed a part replaced. But the part got back ordered so they were not able to get that part of the repair done when I brought it in for service the other day. Well my wife is now working from home part time. So she would have had to take off work to bring the car back by. Well they offered to come get the car from my house. Take it back to the dealership. Make the repairs and then bring it back to the house for her. They made the repair process effortless for her. I couldn’t be more happy with their service. I highly recommend them for all of your service needs. More
by BatmanInJax
