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Duval Ford - Service Center

Jacksonville, FL

4.9
595 Reviews

595 Reviews of Duval Ford - Service Center

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July 20, 2021

Very happy with service and my advisor. I have a Ford dealership very close to my home, but I prefer to travel a distance to go to Duval Ford. More

by Jagator1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Duval Ford responded

Duval Ford is honored to have your repeat business that includes extra travel time. Our Service First promise for a prompt greeting, good communications and time management is what earns your 5 stars Jagator1960.

July 16, 2021

Completely satisfied with service, advisor and entire team at Duval Ford. My vehicle was ready when promised and all work completed. Thanks for the excellent service. More

by Rwrountree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Jul 16, 2021 -

Duval Ford responded

Thank you Rwrountree for taking the time to provide 5 star feedback for Duval Ford on Cassat Avenue. Our service department strives to provide excellent customer service every day.

July 13, 2021

Only dealership I will take my vehicles to get serviced at! Excellent staff and great speedy service every time. 10/10 recommend to every one. More

by Ashley Godwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 14, 2021 -

Duval Ford responded

Duval Ford's Service First promise includes clear communications and great time management. We appreciate your recognizing our service department's dedication with 5 stars.

July 07, 2021

I am totally pleased and satisfied. Thanks for your quick response thanks o my concerns with my wipers. May God Bless all of you for your help. More

by Ginnyhoseyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Jul 09, 2021 -

Duval Ford responded

Thank you Ginnyhoseyg for working with our service team to get this taken care of yesterday. We are grateful for your feedback.

Jul 09, 2021 -

Ginnyhoseyg responded

Thank you so very much with taking care of my blades for me. I am totally pleased with the care and how quick this problem was taken care of. Thanks one and all!!!!!

June 17, 2021

Wonderful experience! Will only let them work on my vehicle. I bring all my vehicles there to be worked on including Honda products. Always a pleasure. More

by Babynsx1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean in service is amazing
Jun 18, 2021 -

Duval Ford responded

Duval Ford appreciates your loyalty Babynsx1 and you trusting us with all your vehicles services needs. Thanks for giving our team on Cassat Avenue 5 stars.

June 11, 2021

Our RV problem was diagnosed and corrected quickly! We had fears it would sit for weeks before we got it back,but we were pleasantly surprised with the turnaround time. Our Service Advisor, Mark Rogers, More

by billandchris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Jun 11, 2021 -

Duval Ford responded

This is definitely the time of year you want your RV in tip tip shape. Glad we could get your RV turned around quickly. Duval Ford trains our service advisors to have clear communications both listening to the customer's needs and providing thorough follow-up. Respecting your time is key to customer satisfaction as well. Thank you billandchris for recommending Duval Ford on Cassat Avenue to your friends and family.

June 02, 2021

Best place to buy and service your vehicle! Love the service team at Duval Ford. They always go over and above my expectations. I will be back! More

by ou812mdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The A Team
Jun 02, 2021 -

Duval Ford responded

Our Service First process scores again. Thank you ou812mdr for recognizing Duval Ford's customer service with 5 stars. We have assembled a top-notch team on Cassat Avenue so we can continue to go over and above your expectations.

May 30, 2021

David Perera is the best service advisor I have had the pleasure of meeting at Duval Ford. He informed me of everything up front, and did what he said he would do. When another person several days before t More

by wadelh53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Perera
Jun 02, 2021 -

Duval Ford responded

David is a wonderful asset to the Duval Ford Service department. He listens, communicates well and delivers on his promises - all traits reflected in all our Duval Ford staff members.

May 27, 2021

Excellent service department and speedy service!! I will definitely recommend and be returning for my future service needs. My Ford Shelby GT350 is in good hands here! More

by herrwest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
May 28, 2021 -

Duval Ford responded

Duval Ford's Service First culture includes respect for our customer's time. Thank you herrwest for your loyalty and trusting Duval Ford with the health of your Ford Shelby GT350.

May 13, 2021

As I have never encountered a "perfect" visit to anywhere, I will give Duval Ford the next best thing. No One is without fault, but this dealership has gone out of their way to be as close to perfe More

by brophygirl3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the names.
May 14, 2021 -

Duval Ford responded

We appreciate your feedback brophygirl3. Our Service First culture includes every point you mentioned, great customer service, communications and time management.

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