Duval Ford - Service Center

Personal and professional from the initial prompt and professional greeting by Aaron Torres, who announced my arrival to the service writers. More specifics of my visit were taken by Michael Foresto, he professional greeting by Aaron Torres, who announced my arrival to the service writers. More specifics of my visit were taken by Michael Foresto, he was personal and professional and detail oriented. I informed him of my oil change appointment, he followed with details of the services to be provided and asked if I had any other concerns or issues with my vehicle that may need to be checked during my visit. I informed him that my brakes would squeal but the noise would stop when brakes were applied. He said the service team could do a basic inspection, but the technicians could do a more in-depth inspection if I wished. Michael provided detailed information about what they’d do and an cost that could be incurred. Michael got the, I believe was, the shop foreman and they did a quick visual check right in the service lane. They believed the service team would be able to inspect it their self and maybe even take care of what they thought the problem was. The service technician, I wish I caught his name, quickly identified an issue with my brake pads and confirmed his suspicions by inspecting the opposite wheel brakes. The inspection results; inside pads on one wheel and outside pads on the other. The brakes were installed incorrectly by Garber Ford, which I typically steer away from other dealerships. But in this case, I had an immediate need for brakes and Duval Ford had a full schedule. The poor planning on my part resulted in a poor decision. The Duval Ford Service team offered to take care of the maintenance if I could get Garber to pay for the parts and repair, which I wish I could have. Garber had my truck towed back to their facility to access and repair. Garber provided a rental car and $100 credit for any future service, that $100 wont get spent. Other Duval Ford team members who assisted and provided professional hospitality during my visit are; Frankie Bold and Brittany McCoy. Lesson learned on my part, demonstration of outstanding customer service and professionalism on Duval Fords part. Thank you for validating why I choose and chose Duval Ford. -Rick Eveson More

Very friendly service advisor, service was good as always and ready when said it would be ready. always clean and helpful when you need to know something. and ready when said it would be ready. always clean and helpful when you need to know something. More

Prompt courteous service! Can't ask for more. I know this is a busy place but I can Tell Micheal is listening to what I have to say and not busy trying to multitask while dealing with me. is a busy place but I can Tell Micheal is listening to what I have to say and not busy trying to multitask while dealing with me. More

Brittney was awesome! She showed excellent customer service skills and went above and beyond to provide me with some additional information on my vehicle that I had asked about. service skills and went above and beyond to provide me with some additional information on my vehicle that I had asked about. More

I have been having Duval Ford service all my Fords since 2007 and I can say without reservation that I have never had a problem with their work. I always made an appointment for service and works out well. 2007 and I can say without reservation that I have never had a problem with their work. I always made an appointment for service and works out well. More

The employees are extremely polite, helpful, well groomed, and knowledgeable. I spend less at the dealership than I would elsewhere (with the aid of dealership offers). groomed, and knowledgeable. I spend less at the dealership than I would elsewhere (with the aid of dealership offers). More

Showed up as soon as they opened and did not take long. I went in for oil change. Staff was courteous and polite. The only negative would be no coffee, but Covid's fault. I went in for oil change. Staff was courteous and polite. The only negative would be no coffee, but Covid's fault. More

Since buying my 2019 Ford Escape from Duval Ford, I have only trusted them for the routine service on the vehicle. They have never left me disappointed. The ease of scheduling through the Ford Pass App, and only trusted them for the routine service on the vehicle. They have never left me disappointed. The ease of scheduling through the Ford Pass App, and the always courteous team at Duval Ford makes for a hassle-free experience. More

Allison was very helpful and made my visit so much easier. The service was completely done in one day with an issue I was having involving a def sensor. Great job! easier. The service was completely done in one day with an issue I was having involving a def sensor. Great job! More

Very fast and professional service.. I was impressed with getting this factory recall being scheduled so quick and getting it fixed so fast.. I will remember to take my truck back to this dealer in th with getting this factory recall being scheduled so quick and getting it fixed so fast.. I will remember to take my truck back to this dealer in the future.. More