Duval Ford - Service Center

The employees are extremely polite, helpful, well groomed, and knowledgeable. I spend less at the dealership than I would elsewhere (with the aid of dealership offers). groomed, and knowledgeable. I spend less at the dealership than I would elsewhere (with the aid of dealership offers). More

Showed up as soon as they opened and did not take long. I went in for oil change. Staff was courteous and polite. The only negative would be no coffee, but Covid's fault. I went in for oil change. Staff was courteous and polite. The only negative would be no coffee, but Covid's fault. More

Since buying my 2019 Ford Escape from Duval Ford, I have only trusted them for the routine service on the vehicle. They have never left me disappointed. The ease of scheduling through the Ford Pass App, and only trusted them for the routine service on the vehicle. They have never left me disappointed. The ease of scheduling through the Ford Pass App, and the always courteous team at Duval Ford makes for a hassle-free experience. More

Allison was very helpful and made my visit so much easier. The service was completely done in one day with an issue I was having involving a def sensor. Great job! easier. The service was completely done in one day with an issue I was having involving a def sensor. Great job! More

Very fast and professional service.. I was impressed with getting this factory recall being scheduled so quick and getting it fixed so fast.. I will remember to take my truck back to this dealer in th with getting this factory recall being scheduled so quick and getting it fixed so fast.. I will remember to take my truck back to this dealer in the future.. More

Brought in for service. Was greeted right away. They listed the work i wanted done. Kept me updated on the progress. Work was done 30 minutes ahead of the time quoted. Courteous and professional. listed the work i wanted done. Kept me updated on the progress. Work was done 30 minutes ahead of the time quoted. Courteous and professional. More

Brittany was very pleasant, courteous, and professional. We will continue to use Duval Ford as the preferred dealer for both of our Ford vehicles. Thanks We will continue to use Duval Ford as the preferred dealer for both of our Ford vehicles. Thanks More

Very quick to greet me when I pulled in the service area. I also had a cracked windshield and they told me they could help me with that and within two days it was done. The service from Ford service departme I also had a cracked windshield and they told me they could help me with that and within two days it was done. The service from Ford service department and having them help me with the other issue was far beyond what was expected. A great thank you to all involved, T. Neal More

Service department was what is used The only thing that even with an appointment the wait is so long. But customer service was on point. even with an appointment the wait is so long. But customer service was on point. More

Went in for a service on my 2018 F-150. Had very little time, so waited on the truck. Mike went out of his way to get me in and out within 40 minutes. Also, a huge shoutout to Sheila for helping to make it time, so waited on the truck. Mike went out of his way to get me in and out within 40 minutes. Also, a huge shoutout to Sheila for helping to make it happen. I've purchased (and referred others) to Duval Ford and Honda. Have never been disappointed! Great folks! More