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Duval Ford - Service Center

Jacksonville, FL

4.9
590 Reviews

590 Reviews of Duval Ford - Service Center

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May 31, 2020

Always a great experience when I bring my vehicle in. Always professional group. The best part is they are always done when they say it will be done. More

by Artpim9081
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 01, 2020 -

Duval Ford responded

Thank you Artpim9081 for trusty our service department with your vehicle. We appreciate the 5 stars.

May 23, 2020

Would be a 5 but I was notified just prior to the time I was to pick my vehicle that I need rear brake service . It would have been ideal to be notified earlier , so I could have still picked vehicle up on More

by krob6612
Recommend Dealer
Yes
Employees Worked With
Brittany
May 25, 2020 -

Duval Ford responded

Thank you for your feedback krob6612. We will use this information to improve our processes and earn your 5 stars on your next visit.

May 21, 2020

I had the serpentine belt fall off my car when driving. Car got towed and fixed within a timely matter. I was notified every step of the way. More

by Rwilliamson32
Recommend Dealer
Yes
Employees Worked With
Matt
May 22, 2020 -

Duval Ford responded

Great to hear we got you back on the road in a timely manner. Thanks Rwilliam32 for the 5 stars.

May 18, 2020

Friendly service and caring people always have a good experience every time I have my vehicle serviced at this location every body is always helpful More

by Mark.goodale
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Thank you Mark for the 5 stars. Your loyalty and repeat business are appreciated.

May 18, 2020

oil change the care was not cleaned inside well otherwise the experience was really great. Outside car was well detailed. You guys are amazing. Will be back a More

by Lucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Duval Ford responded

Your feedback is noted. Thank you for the positive response Lucas. We look forward to seeing you on your next visit.

May 08, 2020

Friendly service crew and fast service! Came in for an oil change without an appointment. They were able to get my vehicle in right away and I was back on the road in about 45 minutes and w More

by LoveMyEdge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
May 11, 2020 -

Duval Ford responded

Thank you LoveMyEdge for the 5 start feedback on your walk-in service experience!

May 01, 2020

Sean Pimental got it Right & restored my faith in Duval Ford I did not have a Great experience the time before but this time it was great I appreciate everything Sean did to help Thank You Jason Correia More

by jasoncorreia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Pimental
May 01, 2020 -

Duval Ford responded

So happy to hear you had a 5 star visit this time Jason. Sean is a great asset to our team.

April 19, 2020

Customer Service oriented, courteously and promptly resolved my issues, been coming to Duval Ford for 4 years now and very satisfied, good job fellas, Thanks More

by Richie S
Recommend Dealer
Yes
Employees Worked With
Ashley Durst , Cathy Hawkins
Apr 20, 2020 -

Duval Ford responded

Your loyalty is recognized and appreciated. Thank you Richie for the 5 star rating.

April 18, 2020

My first service on my F250. Oil change, tire rotation and filter change. Made an appointment, service advisor Chad was ready for me. Told me it would take 90 minutes and waited in the lounge. Work don More

by sryder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 20, 2020 -

Duval Ford responded

Thank you sryder for the high praise. We work hard everyday to provide the best customer service.

April 14, 2020

We were greeted by friendly staff, given an accurate estimate of how long the service would take and explained to about additional offers, ie, vehicle detailing. More

by Raptor 2014
Recommend Dealer
Yes
Employees Worked With
Brittany
Apr 15, 2020 -

Duval Ford responded

Your 5-star review is appreciated Raptor. Glad your had a great customer experience!

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