Duval Ford - Service Center

Facilities were perfect, everyone polite, service performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable! performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable! More

Absolutely painless evolution in getting my warranty repair done. The part was ordered and received in a timely manner and the work done to my complete satisfaction. repair done. The part was ordered and received in a timely manner and the work done to my complete satisfaction. More

Ashley did everything that she could do to help us. Ashely talked to our extended warranty company tries to help us. the service was not covered, Ashley keep me informed on what was going on. we appr Ashely talked to our extended warranty company tries to help us. the service was not covered, Ashley keep me informed on what was going on. we appreciated what she tried to do for us. More

Always great service and employees are always polite! Thank you! Several great service personnel but not on rate list below so I am unable to rate. Thank you! Several great service personnel but not on rate list below so I am unable to rate. More

I was looking for a truck bed liner and not only found the one I liked but bought and had it installed in 30 minutes. Amazing. Thanks Daniel. the one I liked but bought and had it installed in 30 minutes. Amazing. Thanks Daniel. More

Thank you for a walk in oil change on a Friday afternoon In less than one hour 🤗 with a complimentary car was and vacuum always on point!! Always number 1 Duval Ford. In less than one hour 🤗 with a complimentary car was and vacuum always on point!! Always number 1 Duval Ford. More

Warranty repair on F250 diesel I tried two different Ford dealerships in town to get a simple repair performed on my truck. Each only had one diesel service technician on staff wit I tried two different Ford dealerships in town to get a simple repair performed on my truck. Each only had one diesel service technician on staff with a long backlog. Duval got me in and out in a couple of hours. More

Outstanding Customer Service I firmly believe in your dealership and the quality of your service, but I especially appreciate the customer service you provide. Specially, the way I firmly believe in your dealership and the quality of your service, but I especially appreciate the customer service you provide. Specially, the way your employees bend over backwards to assist us. I left AutoNation due to poor customer service and after finding your dealership, I will never go to anyone else. My service advisor Mike Constantin (sp), is the very best. On two occasions, we had two minor issues; however, they were cleared up with Mike in no time. He took care of both issues and when the delay was a little longer than expected, Mike followed-up with me to keep me informed. I enjoy coming to the dealership and I always wait for my service to be completed. It gives me an opportunity to talk to your employees, especially Luis Molina. I do have one issue that wasn't resolved, that pertains to having my windshield repaired. It had nothing to do with Mike, but with the company you use as a windshield repair company. I had an E-Z Pass toll tag from Virginia on my windshield. When I got into my vehicle, I noticed the toll tag on my seat. I asked why they didn't reinstall my toll tag, and I was told it wasn't part of the windshield. I am no idiot and I know that, but it was on the windshield when I brought it in there. It was attached with Velcro. I believe they should carry Velcro with them and reattach any item that was previously on the windshield. My car should have been returned in the condition they received it. I will not recommend anyone to have they windshield repaired by Duval Ford. I know it isn't your company; however, if you are going to have them recommended by your company, they should be able to provide the same customer service your company provide. Finally, I am a retired Marine and I didn't appreciate the employees who told me that it wasn't part of the windshield. I am 63 years old. Anyway, please pass on to Mike my sincerest appreciation in his hard work and dedication to outstanding customer service BTW, I didn't tell him about the windshield issue, if I would have, I know he would have resolved this issue for me. Thank you and I look forward to seeing you guys again. More

GREAT SERVICE IS GREAT EVERY TIME I COME IN FOR SERVICE THEY DO A GREAT JOB AND EVERYTHIN IS COMPLETED IN A TIMELY MANNER AND DONE CORRECTLY SERVICE IS GREAT EVERY TIME I COME IN FOR SERVICE THEY DO A GREAT JOB AND EVERYTHIN IS COMPLETED IN A TIMELY MANNER AND DONE CORRECTLY More