Duval Ford - Service Center

stressed Four in the afternoon passenger door will not shut while in Orange Park. I was going to take to Duval the next morning but realized battery would go d Four in the afternoon passenger door will not shut while in Orange Park. I was going to take to Duval the next morning but realized battery would go dead because lights would stay on. I go into apnic mood and head for Duval. There at 5:00 so I guessed closed and still panic mode. I walk in ask if stiill open answer yes sir. Long story short Christopher Carter treated me like I was the first customer of the day. He also say I was very nervous and was able to assure me everything could be handled and calmed me down. Now the extra mile. He asked me to wait a minute while he checked something inside. He came back out and said there was a recall on the latch and it would be no charge and also had a rental car on the way at no charge. This attitude and treatment followed throughout the entire process. Made a stressed out old man feel a lot better. KUDOS KUDOS KUDOS to Christopher. More

Ladies day oil change Bob Oreilly sold us the truck and we are very happy with it. People still are telling us what a good looking truck we have. We get our oil changes d Bob Oreilly sold us the truck and we are very happy with it. People still are telling us what a good looking truck we have. We get our oil changes done at the dealer and are happily surprised when the same person is there over a year now to do our write up and service needs. More

Service department, awesome job super fast oil change 😀❤️️ Duval Ford has been an amazing experience, from getting me into my dream mustang, with no money down and a monthly payment I can afford to there supe Duval Ford has been an amazing experience, from getting me into my dream mustang, with no money down and a monthly payment I can afford to there super fast service department, everyone has amazing customer service, and will do anything to get whatever you need done , and this was my second mustang purchase from duval Ford ??? More

Quality Care I appreciate everything that this dealership did. John went above and beyond and even though things took a little bit longer then expected he made sur I appreciate everything that this dealership did. John went above and beyond and even though things took a little bit longer then expected he made sure all my needs were taken care of. I appreciate the staff at Duval Ford for taking care of my vehicle. More

Best dealer service department I've been to Had the best experience I've had servicing my vehicle at a dealership. Went in for a recalled fuel pump and pilot change on my Ford Flex EcoBoost. Sch Had the best experience I've had servicing my vehicle at a dealership. Went in for a recalled fuel pump and pilot change on my Ford Flex EcoBoost. Schedule was done quickly. They had the parts in stock and ready to go. Staff was friendly, and my favorite thing is they did a full walk around inspection inside and out. They looked for any scratches, dents or damage as well as any missing pieces and did itemization of anything I had in the vehicle. That put my mind at ease, because I knew if anything came up missing or damaged that they had a record showing it was either there or not previously. Never had a dealership do that before. I just purchased this vehicle from out of state, but will only be servicing it here. Thanks! More

Treated me like their only customer Excellent service. Didn’t take much of my time. Pleasant waiting area. When my service was complete, Casey walked with me to to my truck and noted the Excellent service. Didn’t take much of my time. Pleasant waiting area. When my service was complete, Casey walked with me to to my truck and noted the wash had not been done. She had it done in a few minutes. More

Fantastic Service, and done WELL. As a longtime Ford customer, I've been having a lot of trouble with my 2015 Focus. Duval Ford gladly took my car in from a tow without any appointment As a longtime Ford customer, I've been having a lot of trouble with my 2015 Focus. Duval Ford gladly took my car in from a tow without any appointment and Brad called me immediately for more information and after a few days they did all of the needed work under warranty even though my car just hit over the warranty mileage! I've never been more impressed with the professionalism and the care that the service advisors showed me. I can't remember the name of the advisor that helped me the day I came to pick up my car but she was also fantastic. They made me feel at home and at ease about the situation. I will be coming back to Duval for any future services or purchases I make. SO impressed! More

What I expected After a disastrous phone call run around with service I called and complained about making a 22 minute call to get an appointment and didn’t. When som After a disastrous phone call run around with service I called and complained about making a 22 minute call to get an appointment and didn’t. When someone called me back to fix the problem all with the visit went as I would have expected. Staff up front are courteous and professional More

Latest Service Dave Manning in the service department provided great customer service. I brought my car in for routine maintenance and waited for it to be completed Dave Manning in the service department provided great customer service. I brought my car in for routine maintenance and waited for it to be completed as the wait time was not too long. Upon returning at the estimated time he shared about the reason for the delay and had someone working on it. While waiting Lauren Vining worked with me on preparing for an upcoming rental car. She did a great job preparing the paperwork and details for me. While she was working, I had the opportunity to talk with Michael Taylor who was very courteous and engaging. Thank you to all 3 for help on my last visit. More

Always a great experience at duval ford, great team of folks Every time I go to duval ford they are crazy busy, some one is always able to assist me with me needs even in the hustle and bustle. Their team is gr Every time I go to duval ford they are crazy busy, some one is always able to assist me with me needs even in the hustle and bustle. Their team is great and shop is fantastic More