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590 Reviews of Duval Ford - Service Center
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February 19, 2018
AMAZING Mike Gigante was more than helpful he didn’t treat me like a customer he treated me like Family . I will forever be thankful for his hard work and ded Mike Gigante was more than helpful he didn’t treat me like a customer he treated me like Family . I will forever be thankful for his hard work and dedication him and his team did to make sure that I was satisfied. I was more than satisfied I was extremely grateful and thankful for EVERYTHING they did from the communication about my vehicle, to them handling my vehicle. They treated my car like it was their own. I have been with Ford for years my family has been with Ford for years. Even when I got my car back Mike rode with me personally to test out the car to make sure everything was done and done correctly. I will forever be a Ford customer no a FORD FAMILY Memeber . Thank you Again Mike for everything you have done for me. More
by Aerial904
Employees Worked With
MIKE GIGANTE
February 18, 2018
Great Casey Hoffman was very helpful with placing the ticket. She accommodated me afterwards with an oil change and answer all my questions. Very pleasant a Casey Hoffman was very helpful with placing the ticket. She accommodated me afterwards with an oil change and answer all my questions. Very pleasant and I can tell she can go the extra mile for the customers! I More
by Gema1258
Employees Worked With
Casey Hoffman
February 10, 2018
Routine Maintenance Came in for an oil change and tire rotation. As always, Jenna made sure everything was done in a quick, timely manner and took the initiative to have Came in for an oil change and tire rotation. As always, Jenna made sure everything was done in a quick, timely manner and took the initiative to have my truck cleaned without my request. ALWAYS top quality service at Big #1 Duval Ford! More
by mitchell
Employees Worked With
Jenna Summerlin
January 29, 2018
Friendly & Efficient David Leon was very knowledgeable and kind. He treated me with respect and was very helpful. Brad, my service technician has always been a great David Leon was very knowledgeable and kind. He treated me with respect and was very helpful. Brad, my service technician has always been a great person to work with! Thanks More
by kimlgator
Employees Worked With
David Leon & Brad (service technicians
January 29, 2018
Great service Arrived and the staff took my truck right in, performed the necessary service. Provided additional services by washing the truck. Happy I stayed with Arrived and the staff took my truck right in, performed the necessary service. Provided additional services by washing the truck. Happy I stayed with my dealer. More
by pherring
Employees Worked With
Michael Gigante
January 29, 2018
Great service Had the 30k Service accomplished. Fast and efficient done within 40 mins. Service Adviser Michael Gigante was superb - very professional and most help Had the 30k Service accomplished. Fast and efficient done within 40 mins. Service Adviser Michael Gigante was superb - very professional and most helpful. I would highly recommend Duval Ford. More
by ROBERT CLERY
Employees Worked With
Michael Giganta
January 28, 2018
Service Communication between service reps and customers waiting for their vehicles could be improved. Example, was not informed detail dept was behind for a Communication between service reps and customers waiting for their vehicles could be improved. Example, was not informed detail dept was behind for a hand wash after my car was serviced for am oil change also i had a schedule appt at 230 brought the car in at 115 and a walk after me was serviced and checking out before me I questioned the service reps and my ticket was still on the desk waiting for hand wash I did not leave until 250 if I was informed detail was behind would have opt out of complimentary wash. Service rep was understanding and my service for oil change was complimentary thank you Ford I love my focus. More
by Justme1234
Employees Worked With
Not sure
January 25, 2018
Had my car done in a timely manner Great customer service. I will always come back to Duvall Ford. Very friendly. Very clean break room. Always have fresh coffee. John was very nice. Great customer service. I will always come back to Duvall Ford. Very friendly. Very clean break room. Always have fresh coffee. John was very nice. More
by Anna Marsh
Employees Worked With
January 14, 2018
Helpful, My experience was Awsome Satisfying, I Enjoyed my experience with the dealership, I wasn't aware of the great service I was about to receive until Mr. Mann sat down and said I have a g I Enjoyed my experience with the dealership, I wasn't aware of the great service I was about to receive until Mr. Mann sat down and said I have a great Deal for you, I'm just here to make sure you get the best service here at Ford he was a 100& correct . I couldn't have asked for anything better. More
by ponder123
January 06, 2018
Awesome customer service in the service department The service department Was very responsive to my needs and help me out a great deal I appreciate the customer service in the service department The service department Was very responsive to my needs and help me out a great deal I appreciate the customer service in the service department More
by Drt7328
Employees Worked With
Michael
